I currently have a dumpster that should have been picked up weeks ago. Time is of the essence because I'm doing a fix/flip on this house and need to paint the driveway. Tried speaking to staff but getting the run-around. read more

Dropped dumpster as agreed upon, but never came back to pick it up. 7 days has now turned into 5 weeks. Office won't answer our calls or texts. Do not use this company. read more

This company is not good. We've been pleading for weeks to come pick up the dumpster. Our neighbors are complaining and constantly pushing us to figure something out. We call just about every day with the same response - we will come out soon. I just don't understand. read more

Last week, we had a new shower installed and the contractors had a dumpster delivered the day prior and had it removed the day after the job was complete. The dumpster was removed on Monday as scheduled but when I got home from work, all of the contents from the dumpster were in my yard (including broken tiles, pipes, nails, old tub, etc.) and my lawn was torn up from the truck that removed the dumpster. When I call Interstate Recycling Waste, they informed me that the dumpster in question had been delivered to the wrong address and I hadn't paid for that dumpster. So, they want me to believe that they made a mistake and dropped a huge dumpster off at my house and it should have gone to another house and that justified them dumping everything on my lawn. If this was somehow true (which is hard to believe), where was the dumpster for my project? And why did the person who was supposed to get the dumpster not call for 4 days to see where their dumpster was? AND, if I was this business owner and accidentally dumped a huge dumpster on a random person's lawn for 4 days, I would be horrified and would not only apologize profusely to the owner of the home but would offer to pay to have their lawn repaired as well. I would certainly not blame the homeowner and get revenge by dumping the dangerous waste on their property and taking off and destroying their yard. I contacted the office and emailed the owners and have not heard back from them. Horrible service and terrible business practices. read more

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My colleague purchased a property and Interstate Recycling Waste had a dumpster already in place there that The previous owner had a past due bill for and Interstate insisted that the new owner, which is my colleague, pay the bill. I had a phone encounter with Ms Ortega on the behalf of my colleague and Ms Ortega got very rude and upset about me simply stating that the bill belongs to the previous owner. She told me that she does not care about a change in ownership and that my colleague needed to pay regardless. I never got rude or disrespectful or got out of character as Ms Ortega did. I just kept asking her to help me understand how can someone be responsible for someone else's bill, which has someone else's name on it. Ms Ortega stated that if the previous owner's bill isn't paid by the new owner she will bring back the previous trash that was picked up, and dump it back onto the physical grounds of the property. I asked her if she would really do such a thing and she said "YES because I don't give a "f" (she used the profanity word). I can't remember a time when a company representative was this rude, disrespectful, and unprofessional to met. I simply did not understand where the anger was stemming from in this situation. Good customer service, amongst other things is definitely lacking here. read more