I came in with a slow crank on my mother's Honda Odyssey, figuring I'd be told the battery tested…read morefine and sent on my way. Tom Williams, the store manager, tested it and it did read good, and most people would have stopped right there. He didn't. He thought the grease on the terminals was melting in the heat and making a bad connection, and while he was cleaning them up he pulled the cover and found the battery in the van wasn't even the type on the label. Somebody had put a cheaper unit in at some point. He retested it against what it actually was and it came back failing. I live about two hours away and my mother drives that van every day, so getting it right on the first trip mattered. Tom laid out the AGM options, told me straight what the extra money on the four-year buys you, and let me make the call. I picked up wiper blades for her while I was there and he offered to put them on for her if she has any trouble with them. He chased the problem down instead of clearing the counter. That's rare anywhere, and it's why this store is my first stop for parts whenever I'm in Mount Pleasant. Thanks, Tom.

The staff is very friendly and knowledgeable. Coleman, a nice young man, helped me today when I was…read morein the store. He even offered to put the new windshield wipers on my car! It is so refreshing to have great customer service! Thank you!

Well, I called to get a tire put on. They are very rude and They told me to drop it off. They can…read moreget to it when they have time so I dropped it off on a Monday. Went back on a Thursday still wasn't done I understand they're not a maintenance shop, but they do offer this service when I walked in on Thursday there was no one in the shop and they were just standing around talking this place, definitely needs new employees will not be going back

Typical corporate nonsense:  I spent a WHOPPING $700 + on a…read morehelmet to protect myself while riding (this is full price by the way, good luck ever getting the specific helmet you want on sale), and Cyclegear put this expensive order in the hands of FedEx for shipping purposes. After a few days the tracking information shows that it is stalled and not moving between destinations. When I contacted FedEX to find out what's going on, they freely admitted that the shipment is lost and at some point between transfers was not scanned in, even though the trucks that were moving it reached their destinations. They informed me that they could do nothing unless Cyclegear submitted a claim or a ticket on behalf of the delivery.  I contacted Cyclegear to get them to resolve this issue and of course, they pulled the same old Corporate nonsense. "we can't do anything about this. I don't know what FedEx is talking about. We can't submit any tickets. I don't have access to those systems." yadda yadda yadda. just stonewalling me while holding over 700 of my hard earned dollars.  I then explained to them that the North Charleston Store here appears to actually have the helmet in question in stock, and that I would just go and pick my helmet up from that store's inventory. just refund me for the Helmet i ordered and I will repurchase there since it's available. i PAID for this helmet in full. you HAVE what I paid for. just let me pick it up since your shipping failed.but no. of course not. Cyclegear sees fit to take my money and give me NOTHING AT ALL in return. No recourse. Cyclegear is taking no action to resolve this, just leaving the lost helmet eternally in limbo with FedEx and offering me no compensation. Something that would be so simple to solve becomes impossible because some stooge in an office hiding behind a phone is too lazy to fix it.  This is a lifelong boycott. I am an avid motorcyclist who lives covered in motorcycle gear, and I will never spend money with Cyclegear, Revzilla, J&P cycles or any of their puppet shell companies ever again. And if that helmet ever does arrive (which I seriously doubt it eve will, FedEx was clear on this) I'm immediately returning it. You will never get my money again, because you lack the basic skills to deal with simple situations in a fair and courteous way, and that is unforgivable for a retail business.

I came in the other day with a headlight out. Anthony helped me find the correct replacement, and…read moreinstalled it. Visit was smooth and I appreciated the exceptional customer service.

Sylvester was a perfect gentleman and helped me pick the right battery for me! My battery was also…read moreextra difficult to get off with a brain box on it but he didn't give up! Ed helped out a lot too when my battery was being a diva! Will definitely come out of my way to come back to this Oreillys again in the future!

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

Awesome service and always helpful. I have been here many times over the years and they always make…read moreme feel comfortable and at ease!

Donte was super helpful with fixing mistakes on my verizon account while getting me the best deal…read moreon a new phone and even helped lower my overall phone bill cost. Thank you!

Pleasantly surprised about the friendliness and good customer service received…read more Bought a good quality paint to replace the builders cheap paint Pricey but let's hope it lasts for the 97 dollar per gallon

This Harbor Freight is in a class by itself, big and with plenty of light, well stocked and with…read morepeople that do their job like if they own the business. I felt like a little kid in a candy store lol. I picked up the ticket for a 52 pound jack and had it in my hand while perusing other items and from behind the young lady asked me to give her the ticket so she could go get the item to which I replied I would wait till I had all the items I wanted to buy and she assured that she would just bring the item and place it near the cashier. What a nice service but I insisted I will wait till the end. She kept an eye on me because when I go to the cashier she was ready to help and she went and got the jack and she had no problem lifting it and placing it in a cart for me. My only problem is the distance but it is not their fault. In a way I am glad it is a long trip for me, otherwise I would spend my paycheck here every week. Had a 10% off coupon that they emailed to me so I'm the end it offsets the 9% sales tax.

This location is fairly new and from what I observed they are still trying to get settled in. They…read morehave a great stock of items available and the employees are. Wry helpful. They do need me re employees up front. The checkout line is super slow. Great store and glad it's right up the road.