I've been using Internode as my primary internet connection ever since I was able to escape the horrible grasp of a Telstra cable internet contract. Until very recently, Internode has been an Adelaide owned and operated internet service provider. It's still Adelaide operated, but it was recently bought out by iiNet. Nothing seems to have changed though. I've moved house about 5 times in the last three years and each time it has been very easy with Internode. I strongly suggest Internode to anyone who asks me what service providers to go for. read more

Avoid at all costs. They are shonky! They owe me close to $2,000 as they were charging me double for years. I have waited over 10 weeks for them to refund this money. The rep they have assigned to me just keeps saying it is being reviewed and will not give me a resolution date. The first response to a post on my Facebook page was from a friend who was also double charged. Mistake? I think not! read more

Currently extremely unhappy with the reliability of the service. For the past week it has taken more than 2-3 hours to update my mail and when running a small business where you rely on mobile email as a business tool, this in impossible and unacceptable ! When you call tech support it's more than an hour's wait, all of which is costing me money, I'm sure there will be no reduction however in what they are charging me for the service, or should I say, lack of it read more

An Internode customer for at least 5 or 6 years. When working the service is great but when it cuts out it's unmanageable. The service team tries to help and is polite. However, following suggestions like "let's plug another phone cable in" and "can you connect another modem?" - neither of which I happened to have lying around the house 'just in case' - I inquired about an Internode service technician coming out with the equipment to liaise with the phone team & fix the problem. The answer? "Sure, that'll be $99 for the first hour and then...". A little surprising considering I'm already paying for a service that's not up to standard. read more

Simply the best ISP. Best latency. Best speed. I have tried others in my location. I am in Carramar WA.

I have been using internode for the past 4 years. Myself and my partner moved house recently and they stated (despite what they promise in their advertisements that connection will be with 48 hours) that it would take a week to move the internet over. We waited at the home all day and no one rocked up. We then called you guys and you said to wait another 24 hours for it to be connected. We waited another 24 hours. Nothing happened. We called again. Apparently the service man came to our house and no one was home. We were home, the door was even left open so we could hear if someone was knocking. Now we aren't getting connected (if that even happens) for another week and a half. This is unacceptable internode as you should e rewarding your loyal customers not treating them like this. My job is a media manager for which I need home internet to connect with my clients and social media sites instantly. I have now spent over $400 on my phone bills 3G in the last week and now you are putting it off for another week and a half. I hope you have a good pr management system because this is totally unacceptable. read more

We were with internode but drop outs and bad connections made us switch. We rang tech service time and time and time again. We bought another modem and tried a brand new cable and then we were told to go back to the other modem only to be told to switch to yet another modem (because we have modems everywhere apparently). Finally we got them to send a tech out to be told that the problem was at the telstra end and they would be out to fix it in the next few weeks. They rang us and told us we didn't need to be home for the repair. Then the telstra repair guys told us they needed us home to test the connection that minute. When we couldn't stop everything we were told it would be a few weeks before they were out again. Then we for an email 2 days later from internode saying the repair had been done. It hadn't but we couldn't tell them that and we were back to square one again with switching the modem off and changing modems. We changed isp instead. read more

Worst customer service by far. I churned away, found out later they still billed me an extra $1700. Has taken two months so far, still no refund! Their business model deals on 28 day terms! Hypocrites! Call for enquiry- 2 hour wait. Call for new service- straight through! Rubbish, rude and incompetent. Stay away read more

I have been with Internode for home and business for approximately 6 years. I left Telstra because of the poor quality of service at the time.Quality of service began to fall off with Internode about 3 years ago, but has displayed unbelievable levels of incompetence and msleading (deceitful?) information in the last 6 or so months which made the previous difficulties with Telstra look minor! After getting a wonderful sales pitch in April from Wendy about why I should stick with Internode when I relocated my broadband and phone number to my new business premises in late June which would take a maximum of 10 days and cost me a maximum of approximately $220 ( "if it was "complicatedwith Telstra being the infrastructure provider[in my town] ). On this basis I decided to stay with Internode, keep my existing business telephone number and accordingly paid advertising contracts with LocalSearch and Sensis etc. I decided to start the process early, in mid June, for my new business premises to be completely operational by 1 July? operation took until mid July (over 4 weeks-and I still dont have my voicemail restored 9 weeks later!!) To add further insult, the new business taking over my old premises getting free telephony / internet services (but at my cost for 2 weeks - would have been longer if I didnt keep prompting Internode to migrate & disconnect- didnt seem to occur to Internode that commercial premises may be retenanted!!WTF??) There were at least 15 hours of telephone calls to Internode prompting them to complete each next step of the process, which featured multiple different and inconsistent stories from multiple sales and technical people, reassurances from the business manager Chris that he would monitor the process and not charge me certain transfer costs due to the misinformation & incompetence - none if which happened - and I just got a bill for $560!!! Calculating in the 15 or so work hours I was stuck on the phone with them trying to get something done, real costs to myself/business added up to over $2500. Surprisingly, Telstra were the only part of the process that were proactive and consistent - I got a phone call and a txt msg confirming when the technician would be by to check the infrastructure, he came at the time prescribed and was there 10 minutes, explained it was all in place and what Internode should be doing. Suffice to say I had to ring Internode to prompt them (again) to get them to take any action. In summary, worst service I've ever had ever from any business , with the expense effectively underquoted by 100% if just accounting for their direct charges, and an additional $2000+ if counting my time - not sure if I could call any aspect of Internode's business practices ethical, and would like to share so others don't share my misfortune and pain. read more