So many computer stores have gone the way of the rotary-dial telephone with the ease of online shopping, and fast delivery by courier. But our recent experience with Blue Mouse reminds me of why it's really nice to actually have a store. Not a shady hole in the wall with really cut rate prices, but one that you can call and have questions answered at no charge. One that will actually do some legwork for you if you really need something answered or information on a product.
Over the last two days, Blue Mouse and Kurt more specifically have gone so far above and beyond to assist us that it's really staggering. They have made deals with manufacturers on our behalf, called all over the place, and were on to us as soon as they had information. And this is without any possibility of making a sale. This was in the critical (to me) relationship of after sales support. Having been the technical service manager for a global communications company in a prior job, I recognize how important this relationship can be both to the business but more importantly to the customer. Blue Mouse has this nailed down. If we buy any components, peripherals or new computers in the future it will be coming from them. Their prices were very reasonable compared to the big chain stores. And unlike the big chain stores, if you need help or have a question or an issue they actually want to help. And when they help, they do a damn fine job of it.
Seriously, this tablet was the first purchase we had ever made from them, and they have been so good that they're now our go-to guys. And we'll happily recommend to all our friends and family. read more
