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    International Gems

    1.0 (2 reviews)
    Open 9:30 am - 5:30 pm

    Services - International Gems

    Jewelry repair

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    5 months ago

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    European Goldsmith

    European Goldsmith

    (1 review)

    European Goldsmith and Jewelry store in the Orchard Park Mall. I brought my pearl necklace and…read morebracelet to be re strung last summer. When I went to pick it up the circumference of the bracelet was 4 inches , my wrist is 6 and 1/2 inches.So I asked them to re string the bracelet. I paid them over $200.00 for their service. I went back to the store to pick up my pearls. I wore them for one day and they added a link on to both ends of the necklace, and onto the bracelet. The link started unraveling!! Yes I was getting upset about this, I brought the pearls back to the European Goldsmith. I brought them back in, and the lady put the unraveling " O" link under a microscope and she told me that the person who strung the pearls wrapped the O link with some string. I asked the lady why would they do that, what purpose would that serve? I asked her to take a picture for me, and she tried she replied, and the camera was not working! She said she will get the owner to deal with this matter promptly. I did not hear from the owners for a month, so I went into the store to pick up my pearls, and they had it in a drawer. Now they handed them to me, I was appalled to see that the "O" links were a yellow piece of some kind of non matching Yellow material!...I am sure that is the reason they wrapped the O rings in a matching gold string.... I talked to the owner's wife , and she was defensive. I asked if they can remove the added O links off my necklace and bracelet. She told me no that they are put on for strength. I asked why would they put on that colour, it looks like dollar store item. She replied that they do not have every colour of O rings in stalk! I replied back that I refuse to wear them that way, my pearls look cheap and fake, so I asked them to remove the O rings that they put onto my pearl necklace and bracelet. So I was very upset with her telling me they look good. I said I am leaving the pearls here, please take the O rings off, and be fair. I have not hear a message, a phone call, a email, from them in months!! I went into the store, they pulled out my pearls, exactly the way I left them there, I was upset! I asked them why did they not do anything with them? the lady told me they tried to get a hold of me , I asked her to call my number now, she dialed it, my phone rang. I said I never got one message , not one phonecall. So...She told me that if I want REAL GOLD O RINGS PUT ON, THEY WANT ANOTHER $300. plus dollars. I left my jewelry there and it will stay there until they correct thier mistakes, I am going to the hopefully stay patient. maybe they will rectify their professional reputation. The O rings were are not even gold. Sincerely Dori Poulin.

    Laces and Pearls - Their stitching is the line that in the middle. The two straight lines were on the jeans before

    Laces and Pearls

    (3 reviews)

    I brought in a pair of new with tags crop pants for a simple hem. These didn't come in petite so I…read moreneeded them to be shortened. The length, post alteration, is even and correct. The stitching on the other hand is not. Stitches are missing/broken/overlapped and sloppy throughout both hems. In addition, they used a hot iron on these poly/spandex work pants and now there are permanent shiny burns on my brand new pants. Now, I am going to take some responsibility here as I had even stated to a coworker that I had other alterations/repairs that needed to be done - with clothing that was older and that I should get one of those repaired/altered first in case I wasn't happy with the quality. Unfortunately I got impatient. I also took the bag without looking at my pants before leaving as I was rushing back to work. Thankfully it is on a hem and nobody is going to be looking at it - but considering they were brand new, it's still super disappointing. The customer service was meh. Flat, uninviting and disorganized. Odd for a brand new (to the mall) business. They were completely disorganized when I went to pick up my pants. The woman had to go through every bag before finding my pants - kept pulling out blue jeans and asking if these were mine even though I kept telling her that mine were dress pants. There were tags on every bag with clients names and phone numbers - she wasn't checking these. This business has some growing pains in some regards (organization/customer service) but ultimately the quality of the alteration was terrible. When pants were given to me there was no acknowledgment that there were any issues or discussion around solutions. That alone would have redeemed this situation. There isn't a person or business in existence that hasn't made an error - but if there isn't ownership or acknowledgment of a known obvious issue- then it is simply neglectful poor quality customer service. I'm giving a 2 because the pants length was straight(ish - poly can be difficult to work with - full acknowledgement of this, but this is a storefront which implies professional workmanship) and accurate and the alteration was completed in the timeline they provided. Received a text when they were completed - which is a bonus for busy folk. That said, I will find another seamstress next time or do it myself. (Images showing workmanship - all same pants, just depending on light and angle/how close up I was to the pants - burn marks hard to see due to lighting - bottom right on quad photo is an example of the damage from hot iron)

    Went in to get a pair of jeans hemmed and the results were horrible. Uneven stitching that is…read moreunraveling after a single wear. A waste of your money and time. Get your tailoring done elsewhere.

    International Gems - watches - Updated May 2026

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