Quick and easy watch band repair! Marcus was welcoming and very helpful. Would highly recommend.read more

Marcus did a fantastic job making a solitaire diamond ring with white gold for my Sweetie on…read moreValentine's Day. John in Rossland.

European Goldsmith and Jewelry store in the Orchard Park Mall. I brought my pearl necklace and…read morebracelet to be re strung last summer. When I went to pick it up the circumference of the bracelet was 4 inches , my wrist is 6 and 1/2 inches.So I asked them to re string the bracelet. I paid them over $200.00 for their service. I went back to the store to pick up my pearls. I wore them for one day and they added a link on to both ends of the necklace, and onto the bracelet. The link started unraveling!! Yes I was getting upset about this, I brought the pearls back to the European Goldsmith. I brought them back in, and the lady put the unraveling " O" link under a microscope and she told me that the person who strung the pearls wrapped the O link with some string. I asked the lady why would they do that, what purpose would that serve? I asked her to take a picture for me, and she tried she replied, and the camera was not working! She said she will get the owner to deal with this matter promptly. I did not hear from the owners for a month, so I went into the store to pick up my pearls, and they had it in a drawer. Now they handed them to me, I was appalled to see that the "O" links were a yellow piece of some kind of non matching Yellow material!...I am sure that is the reason they wrapped the O rings in a matching gold string.... I talked to the owner's wife , and she was defensive. I asked if they can remove the added O links off my necklace and bracelet. She told me no that they are put on for strength. I asked why would they put on that colour, it looks like dollar store item. She replied that they do not have every colour of O rings in stalk! I replied back that I refuse to wear them that way, my pearls look cheap and fake, so I asked them to remove the O rings that they put onto my pearl necklace and bracelet. So I was very upset with her telling me they look good. I said I am leaving the pearls here, please take the O rings off, and be fair. I have not hear a message, a phone call, a email, from them in months!! I went into the store, they pulled out my pearls, exactly the way I left them there, I was upset! I asked them why did they not do anything with them? the lady told me they tried to get a hold of me , I asked her to call my number now, she dialed it, my phone rang. I said I never got one message , not one phonecall. So...She told me that if I want REAL GOLD O RINGS PUT ON, THEY WANT ANOTHER $300. plus dollars. I left my jewelry there and it will stay there until they correct thier mistakes, I am going to the hopefully stay patient. maybe they will rectify their professional reputation. The O rings were are not even gold. Sincerely Dori Poulin.

I approached Fareed, the manager, and I assume owner of this company. I asked if he bought gold and…read morehe said yes. I left him the gold jewellery and other gold items to assemble a quote. He never mentioned any other criteria on his reasons for buying gold to me. The value of the jewellery was $960. And of course, it is always wise to get a second or third quote. I went to Premiere Jewelers in Kelowna and they quoted me $2500. I asked him why the big difference and I found his explanation very confusing so this is just a heads up if you want to sell gold always get a second or third quote.

THE place in town for jewelry and service extraordinaire…read more Buy a gift for your love or a little something for yourself. Repairs and original designs are done right here.

This has got to be the WORST jewellery store in town ! I've been to their store in Vernon only…read moretwice in my life, last time being just over a week ago and they judge you by appearance ONLY ! I needed to have my ring cut because I injured my finger at work, and since Peoples didn't have the tools for doing this, they told me to go to JC Bradley. I was there less than a minute and I saw the guy was busy so I told the girl behind the counter I'd be back in about 10 minutes. Upon my return the guy was free and he was reaching for his tools when a couple came in. He dropped everything to help them. I told the young girl, "Hey, I was here first and now he's helping someone new ???" And she said,no, they're returning customers... Hmmmm, correct me if I'm wrong, but there's a BIG difference between "Welcome back" and "Welcome to JC Bradley", for which the latter was used. They're just like Moore's in Kelowna, a bunch of snubs who only judge by appearance. When I shop, I like to be in my comfy clothes, so does that make me poor ??? NO ! I have a lot of money JERKS ! Do NOT shop there, go to Peoples Jewelers, they're all inviting and eager to serve you no matter what you look like !

The staff here know their gems and goldsmith work. They are courteous and kind and listen to your…read moredesign ideas, etc. Not pushy or obnoxious in any way.

So pleased we stumbled upon Hagemann Jewellers in Vernon. We had been looking for awhile for a…read morethird ring to my updated wedding set. Pam was attentive and engaged in our search. She came up with a solution we had not yet been presented with. She really listened to us and went above and beyond to deliver in a timely manner knowing we were from out of town and were enroute home. We will definitely be back to the store and happy to recommend to others . Great job, Pam!! There is no doubt you are an asset to this local business. Thank you so much for your assistance ... you are a "GEM"!!

Walked in needing a watch crystal replaced. Walked out in less then 24 hours with the crystal brand…read morenew, and costing less than $48. Fantastic service and quick work, Honest work at an honest price!

I brought in a pair of new with tags crop pants for a simple hem. These didn't come in petite so I…read moreneeded them to be shortened. The length, post alteration, is even and correct. The stitching on the other hand is not. Stitches are missing/broken/overlapped and sloppy throughout both hems. In addition, they used a hot iron on these poly/spandex work pants and now there are permanent shiny burns on my brand new pants. Now, I am going to take some responsibility here as I had even stated to a coworker that I had other alterations/repairs that needed to be done - with clothing that was older and that I should get one of those repaired/altered first in case I wasn't happy with the quality. Unfortunately I got impatient. I also took the bag without looking at my pants before leaving as I was rushing back to work. Thankfully it is on a hem and nobody is going to be looking at it - but considering they were brand new, it's still super disappointing. The customer service was meh. Flat, uninviting and disorganized. Odd for a brand new (to the mall) business. They were completely disorganized when I went to pick up my pants. The woman had to go through every bag before finding my pants - kept pulling out blue jeans and asking if these were mine even though I kept telling her that mine were dress pants. There were tags on every bag with clients names and phone numbers - she wasn't checking these. This business has some growing pains in some regards (organization/customer service) but ultimately the quality of the alteration was terrible. When pants were given to me there was no acknowledgment that there were any issues or discussion around solutions. That alone would have redeemed this situation. There isn't a person or business in existence that hasn't made an error - but if there isn't ownership or acknowledgment of a known obvious issue- then it is simply neglectful poor quality customer service. I'm giving a 2 because the pants length was straight(ish - poly can be difficult to work with - full acknowledgement of this, but this is a storefront which implies professional workmanship) and accurate and the alteration was completed in the timeline they provided. Received a text when they were completed - which is a bonus for busy folk. That said, I will find another seamstress next time or do it myself. (Images showing workmanship - all same pants, just depending on light and angle/how close up I was to the pants - burn marks hard to see due to lighting - bottom right on quad photo is an example of the damage from hot iron)

Went in to get a pair of jeans hemmed and the results were horrible. Uneven stitching that is…read moreunraveling after a single wear. A waste of your money and time. Get your tailoring done elsewhere.

Great staff who is very willing to help the customer; great service!! A great variety of products…read moreto choose from.

If you love to wear quality jewelry and watches... then head to J C Bradley Jewellers. The new…read moredowntown location is awesome. They have knowledgable staff- Gemologists, Jewellers, jewel buyers for unique pieces etc. They can appraise, do repairs, design beautiful pieces or redesign grandma's heirloom pieces to suit your style. They have fun fashion pieces from Pandora to Simon G pieces (available only at select jewelry stores) to Swiss luxury timepieces from Movado. I need more bling and Valentine's Day is coming up.

It's overpriced and I couldn't find a single thing I wanted to buy except a baby yoda bookmark…read morewhich was still overpriced but I bought because the owner was glaring at me so much. Not a customer friendly store. There's a lot more I could say about it but the bottom line is that you get the idea of why small businesses need to also be friendly businesses and to keep it polite, I'll leave it at that... it's their bottom line that suffers from them not keeping it friendly. Small town gossip should be left at the door, it's not the mark of a good business person when you walk in and get an earful of their sour grapes about small town life! Oh well, baby yoda is always a hit and I'm sure yoda could provide many sage words of wisdom for this small minded business owner.

From the owner: Innovation, Artistry and Design of Enduring Value. Beyond giftware, our impressive variety of…read morejewellery, and our professional engraving services are no secret. As the only gift store in Enderby, we are free to purchase from any supplier and can therefore offer our customers an amazing selection of gifts to suit ANY taste or budget. We specialize in offering the best customer service, so come to Enderby Jewellers and discover our Secret!

I want to leave a note of praise here as Haworth Jewellers is the only company where I keep…read morepurchasing jewelry for my better half. The stock is enourmous - any taste will be satisfied. You may even take part in designing their next jewelry collection! The personnel is more than friendly and attentive. Haworth Jewellers company is rocking Kelowna area!