Called the local Social Security office twice and received prompt and professional help both times…read more My issues have been completely resolved and I did not have to go in person. That is great service.

I saw most of reviews which most people had terrible experiences. But I was lucky to be taken in…read moreearlier despite having an appointment at 9am. They open exactly at 830am. They advise to check in on your phone with confirmation number once outside the door. The worker who helped me said that most times the people don't have current address where the SSN card be can mailed to and correct documents. I got receipt of my application, instructions in case my card doesn't come in 2 weeks, number to call. Card came in within 2 week mark so I can begin my next steps to changing my last name. Much appreciation to the staff for making my first trip to SSA building a successful one.

Had a great experience at the USICS office, trying to change my wife's immigration status to…read morepermanent resident. It is located in the Waterfront Plaza, which is mostly occupied by HPU facilities. I read so much about how the parking is expensive and they don't provide validation, so I just asked my mom to drop us off. From my experience, if you follow google maps, and you're coming from Waikiki side, it's best to approach Mauka to Makai (Mountain to the Ocean) That way, you can pull on the side in front of a staircase with "Star Advertiser" written on the side of the building. You'll walk through the hallway out to the parking garage. Continue straight and you'll eventually reach the security office/courtyard. There are various small businesses in the plaza, so it's nice to kill some time if you come early, or as others mentioned, buy something to eat so that you can validate your parking. Our interview for permanent resident status change was located on the 5th floor. You'll need to have your I-797 (Interview notice/notice of action), as well as your ID's ready. Going through the security check is much more relaxed than the airport. You'll check in at the desk right next to the security, then wait in the room until you are called. After almost two years from the start of the K1 Fiance Visa, we were finally having her interview. Naturally, we were a little nervous, not knowing what to expect. However, if you're looking at the Honolulu's USICS office's Yelp because you are also a little worried about your interview, my advice is to just relax. When an interviewer came to the waiting room to call each couple in, they were all friendly and welcoming. My wife isn't fluent in English, but the immigration officer spoke in a way that she could understand. We were even thinking about possibly hiring an interpreter just in case, because the I797 said we can have an interpreter available by phone. However, we took a chance, and not only was my wife able to complete the interview without one, but the officer even said they would be able to call one if needed. So please don't waste money on a third party company! Of course, this was in February 2022, so you can call the office just to be sure when it is time for your interview. As for the interview questions, we pretty much just went over the I-485 form to confirm that everything is accurate, and add anything that may have changed, such as a newly acquired SSN. Hardest part was the 80 questions portion of the application, where they have to ask your spouse if you are a terrorist or plan to harm the USA lol. As for my turn, I was just asked simple relationship questions, such as: When did you get engaged? Have you met each others' families? What do you think about her parents? What do they think about you? Where/how did you first meet? What was your last argument about? We didn't hire an attorney and I'm glad we didn't. I understand everyone's situation is different, but in this case, we would have wasted the money. We got approved at the end of the interview and the conditional Green Card will arrive in the mail 2-4 weeks later. After 3 months, you'll apply to remove the conditional status in order to get your 10 year Green Card. If you're reading this and have any questions, send me a message and I'd be happy to answer any questions. Otherwise, relax and good luck on your interview!

My biometrics appointment went well and fast people there were nice and accomodating…read moreI think it only took me 10 mins to finish

doing everything through the TSA pre-check online portal was super easy then you make your…read moreappointment to come in the only thing that I had trouble with and it's no fault that theirs is when you put in the address it tells you to turn down a street which is only for commercial vehicle deliveries because it's kind of like downtown Fort Street mall where they have the sidewalk for the street but you can go on there if you have deliveries and stuff so and there's no parking in the building. You have to find street parking and then just walk in. There's a bunch of construction going on in the building but other than that, it was fast. I was in and out of there maybe five minutes.

I got an appointment here to do my TSA pre-check after waiting in a very, very long TSA line at the…read moreairport early Monday morning. I will never do that again. I highly recommend this office to do your Idemia pre-check for TSA appointment appointments were fast and easy to make online and the couple is very nice They also do walk-ins.

It's pretty ghetto, and my PD didn't know much about my case, but I got a quick appointment with…read moreminimal wait time. Helpful tip is they are located upstairs of the building.

I had an appointment with C.G. Its located at the Nimitz Center (Ewa Side) on the 2nd floor. It was…read morenot busy at all. My appointment was at 2:00pm and I think I barely made it due to the busy City Bus. Arrived at 1:58pm. The ladies at the reception were nice. You have to fill out a simple application (name, contact info, income info, etc, etc). After I was done, C.G. came out to greet me and we reviewed my case and explained in detail what we can do and what will (can/might) happen. She was very kind, helpful, and caring. Honestly I was terrified until I went over the case with her and was able to sleep after that. She will give you her contact number, court date, and location. Although you can attend the court trial via Zoom, she did mention its better to be in person. If they seem busy, its probably because they are bombarded with a lot misdemeanor cases. Just imagine how much cases they have just from Waikiki due to the "Safe & Sound" bill. Good Luck Everyone.

One of my housemates got food stamps and I was like eff it I should try and apply. I think I make…read moretoo much money, but I'm single and I go to school full-time so I thought why not. I came here a couple times so far parking is good they have their own lot. The first time I came, I came to pick up my app that was around 2pm and the facility looked really packed inside about 20+ people in there. So I suggest coming early if anything. The second time I came to submit my application and schedule an interview or wait for an interview they were all out on an all staff meeting so they were out from the morning until 1pm and they had multiple signs hanging stating so. So I just ended up dropping off my app. The third time I came and it was in the morning around 9am, it wasn't that packed maybe like 6 people, but I think I just got blessed. I did my interview that day as well. They give you a counselor and they look through all your documents you must have: - valid id - either of these 3 types of identification: ss card, passport, birth certificate - filled out application - pay stubs for the past 3 pay periods - bank statements of current bank info - electric/water bills if you have any - letter from your current landlord It was relatively fast and I was in and out within an hour. At the end I waited outside in the waiting area while they issued me a ebt card. I only applied for food stamps but you can also apply for financial assistance, I think that process might be longer. They informed me that in a week or so I should receive a letter in the mail stating if I'm eligible or not for ebt and if I am it will state the amount. Haven't gotten any letter yet, but I am very intrigued to see if I qualify or not. LOL

GO ANYWHERE ELSE!!!!! I was coming to this building for finger printing and walked to the back of…read morethe building (my first mistake) i was on the phone with my mother and got yelled at by this man looking to be in his late 40s early 50s for being in the wrong spot. i then walked around the building where a security guard was in which she told me to go to the second level i walked up the stairs and knew this is not where im supposed to be. this same guy who had earlier yelled at me came up and chased me down telling me im not in the wrong spot and that i need to leave right now. i told him it wasnt my fault and that the security lady told me to go upstairs he kept telling me to leave. i ask to use the bathroom and he tells me no. i then am done with my appointment and walking back to the bus and this guy stops me on the street to say that there's robbers everywhere and i needed to look at the maps and find out the right spot. mind you im a 19 year old college kid. very bad way to start the day and very disappointed with the staff here

I been to several different municipalities in the country. I loved C&C of Honolulu after few…read morevacation trips. Me and my partner officially called Honolulu our home as we moved to Waikiki in the turn of the century. We were able to afford a condo in a mid-rise building, then moved to a plantation-style house. Not fancy but sufficient and convenient to the beach and downtown (except met a slumlord). Back then, everything was within reach. I loved the cultures and atmosphere. The only thing we complained the most was the cost of necessities. Well, that was one of the reasons we moved to Texas because we ran out of money. Bottom line is... don't try to live in Honolulu poor. You would need at least a million dollars to live comfortably back then 25 years ago. Not sure how much it is now today.

After dedicating my life to military law enforcement and breaking barriers as the only African…read moreAmerican--and often the first employee--in every company I've worked for, coming back to the US after 24 years was supposed to mean progress. But in Hawaii, I found the same rotten mindset festering beneath the surface. Despite being treated warmly by many locals, I've faced the sting of prejudice from those who should understand us best: black officers who still, shockingly, demean us like slaves or dumbed-down caricatures. I encountered an officer who, completely unaware of my financial acumen, extensive law enforcement experience, and military service, had the nerve to act as if he was the sole guardian of the law. That moment wasn't just a slap in the face--it was a brutal reminder that despite decades of sacrifice and achievement, some of these outdated attitudes are still embedded in our institutions. It's infuriating to realize that after all this time, real change remains painfully out of reach. I'm left questioning where I belong, and the thought of returning to Japan--a place where, at least then, I felt my value was recognized--now seems like a potential path to hope. The fight against this injustice is personal, and it burns with a fury that demands not just acknowledgment, but a radical shift in how we are seen and treated.

They were extremely helpful and courteous. This was the best interaction I've ever had with a…read moregovernment agency in my 92 years!!!!

If needing a passport asap this place is the place to go. I'm not to sure how far the date has to…read morebe from renewal or your trip but they'll tell you when you trying to do so.

Needing some toys here today to do business friendly staff knowledgeable ensure paperwork needed…read moredome some new officers from lol one will not tell get her done

Stop robbing tourists! You could easily look up a phone number from a VIN. Rather than tow a car…read more You owe me $300 Waikiki district! Fuqq you Honolulu police!

Appreciate the micro grants for food insecurity program. It may be cumbersome to gain, but offers…read moremany benefits to you, your family, and your community in the years to come. Appreciate the staff who administers the program, from office assistants to the fiscal department to those who actually process the checks. Quite the thankless job sometimes, as many things are out of their control. They are pretty patient, most of the time!!!

All way a pleasure with the Department of Hawaii Animal control, most efficient and friendly…read more with their customers My cat has been flying to and from Maui for 12 years and never a problem Thank you for your help Richard Couch

Awesome experience here as someone who had to do standby as an absolute last resort/emergency for…read moremy driver's license renewal. Im aware that standby is not a guarantee of service, but I took a risk at what I thought would be the least busy satellite city hall on a weekday morning and it absolutely paid off! Got there at 7:50 AM for 8 AM office opening. Stood in the designated standby line near the front door and was about 5th in line. I got serviced within 30 minutes of opening! Luckily I had all the correct documents and correct application all ready to go (printed, filled out, signed, etc). The clerks here are so friendly and accommodating. The population being served here are generally off-island visitors, elderly, and students. No issues at all, everyone was courteous and respected the rules. Waiting area is outside but its breezy, ADA accessible, quiet. Ample parking too within 100' of the doorway. Would definitely recommend all their services, scheduled appointment or not.

Satellite city hall. Hawaii Kai location. Large free parking lot, after turning right passing…read moreAloha Gas station. Building has Central Pacific Bank. Vehicle registration, driver license renewal, state ID renewal. Will need to make appointment on Aloha Que. Also, property tax payment, water bill payment. Some transactions can be processed at express window, no appointment. Hawaii Kai location. Doesn't seem as hectic as other locations. But, certain transactions will need to be done at full service locations. Re: REAL ID. STAR. Note: You can only have the STAR on either your driver license OR state ID. You CANNOT have Both a driver license and state ID. Took son to renew State ID, but could not renew, since he already had a driver license with the STAR. Cannot have Both. Just a reminder to everyone. Highly recommend this location. If you need forms, can Download and complete prior to going there. Reminder: Bring down required documents if needed, Citizenship, SSN card, Residency (2) within two months.