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Interior Spaces

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Motorize existing window treatment

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10 years ago

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The Shade Store

The Shade Store

(5 reviews)

The designer in the showroom Aubree was very nice. However, everything that has happened since has…read morebeen an absolute disaster. The initial install experience was awful. The installer left a mess throughout the house, including trash and rubber bands absolutely everywhere which are a choking hazard to my dogs. We were not at the house for the initial measure, so I'm assuming it was fine, but several shades do not fit the windows properly, so is that an inaccurate measurement, poor craftsmanship or poor installation? No clue. We had to request that we not have the initial installer back to our home. The second installer was great. However, due to the fact that several shades were sewn incorrectly, they were deemed defective and unfixable and needing to be remade. It would have been nice if we were given the opportunity to choose another fabric, since it seems as though the fabric may not be conducive to a Roman shade on the particular window sizes we have and that may have been a contributing factor. Two shades pull cords are defective and when pulling the cord on a third shade, the entire fixture dropped and bashed me on my head. I am lucky however that the 4 inch screws missed my face. We have had that window covering just sitting here for 6 days now, when I was promised a call in 24-48 hours. When you have a customer injured due to improper installation, I don't believe the correct response should be, "we'll get back to you in a day or two, thanks!" So all in all, not great customer service. It is fine to be pleasant when you are taking an order of over $20,000 on window coverings, but perhaps your customer service after the fact should be just as pleasant. I have yet to receive a phone call from my designer following up to make sure I was taken care of. Every single time I call the Bridgeport store I go directly to voicemail. I had to call New York today to speak to an actual person. Again, not great customer service. Perhaps the designer who knew of the shade that hit me in the head should have followed up. Perhaps the customer service department that received the email from my designer should have done their job. Nevertheless, after 6 days waiting for a phone call, and on the phone with the Shade Store clear across the country, I waited 30 minutes to speak to a manager. I was told I was being transferred to a manager, however I was transferred to a general voice mail box for the Shade Store. Upon calling the Shade Store in New York yet again I re-tell my story and am now told a manager isn't available, but they hope that a manager might be available to call me back today. Unless the manager is in the back room remaking my shades, I can't imagine anything more important than taking my call. I may have been better off with another company that stands by its product and takes care of its customers. Considering we are in a new home community, it would be nice if I could recommend the Shade Store to my neighbors. Instead it seems we are the cautionary tale.

Accept no substitutes! The showroom staff are the most knowledgeable in the industry. The free…read moremeasurement was spot-on precision, the install was perfect. The Shade Store in Tigard is all you need to know about window treatments.

Portland Window Coverings - NEW Showroom

Portland Window Coverings

(23 reviews)

Southwest Portland

Customer service update. We are still loving our Hunter Douglas Duette PowerView blinds. We…read morerecently had our 25 year old windows replaced and my handyman husband was successfully able to take all the blinds down, replace the batteries, and put them all back up again without any problems. Or so we thought. We had an issue with the kitchen blind not lowering all the way. I followed the instructions on my App, watched a Hunter Douglas video and a YouTube video but couldn't solve the problem. We called the Portland Window Coverings store and the person who answered the phone was very helpful and tried to walk us through all the steps we'd already taken. The blind still wouldn't cooperate. She said she'd get a service technician out by the end of the day or the next. By 6:30pm Friday night we figured we'd have to wait until tomorrow or the following week but just as I was about to take dinner out of the oven, Joel (the actual business owner) called and said he could come by right away. In less than 10 minutes Joel fixed the problem (I couldn't have fixed it via my App as it turns out and the videos weren't correct either) and our kitchen blind was functioning as it should. We were thrilled beyond beyond belief to have the problem solved. And on a Friday evening at 6:30pm, WHO DOES THAT? Thank you Joel, you are amazing and the best example of customer service EVER. I highly recommend Portland Window Coverings for your window covering needs. Yes, it's an investment but look at the customer service response after eight months!!!

What a great experience! Portland Window Coverings exceeded all of my expectations and offered a…read morelevel of service and support that was the best I have experienced in years. I highly recommend PWC for all your window covering needs. Again what a great experience, keep it up!

Custom Decorators - We have curtains on the right side but none for the rest of the windows.

Custom Decorators

(80 reviews)

When I first started researching the cost of blinds (yikes) I decided I'd put my money elsewhere…read moreand just leave our huge windows open. Why cover up our beautiful view of the city? But after realizing I was giving way too many people on the streets of Chicago a free peep show of me in underwear I decided it was time to invest in blinds. And like most things in our life (groceries, tvs, and even auto insurance) my husband and I turned to Costco. Costco has a deal with Custom Decorators when it comes to blinds. I gave my info to one of Costco's employees standing in the blind section and about 2 days later I was greeted with a call from Wayne at Custom Decorators, my very own blind decorator! After playing phone tag for a few days Wayne and I set up an appointment so he could come by and tell me my options. I already had my heart set on wood blinds, but when Wayne showed up he convinced me wood blinds would be too dark for our loft style condo and said we should consider the duette honeycomb shades instead. And then he gave me an estimate of $3000 for 5 large windows- my husband pretty much choked when he heard the price. A few days later I called Wayne back and told him I liked the look of the shades he suggested, but I had a budget of $1500 for blinds and to provide me with options within my price range. He came by again and gave us a similar option- the only difference pretty much being that the cord was longer for the less expensive blinds. And for a savings of $1500 we can deal with a long cord! We placed our order and a few weeks later received a call that our blinds were in and needed to be installed! Thank goodness- no more peep shows for the neighbors! My only complaint is that when they called to set up the installation they had me believing that the entire process would take about an hour. While the installer who showed up was very nice and knowledgeable about the blinds it took more like 4 hours, which caused me to miss a few meetings I had planned for later in the day. 2 days later we're enjoying the new shades and I'm guessing the neighbors are grateful as well....

I was transferred to this company through JC Penney design center whom I have used in 3 previous…read morehomes. I have NEVER been so frustrated, disappointed, inconvenienced and disgusted with the lack of communication, trust, customer support, communication or workmanship that this company (Custom Decorators: 8100 SW Nyberg St, Tualatin, OR 97062) has put us through. I am contacting my credit card company to see if there is anything I may do to recoup any money but fear that the time delay tactics they have used may have effectively screwed my chances. DO NOT call JC PENNEY for custom window design services or CUSTOM DECORATORS out of Tualatin, Oregon...I have been fighting with them since May 16, 2025 when I paid the invoice in full (today is September 21, 2025) and the drapery order has still not been completed satisfactorily.

Interior Spaces - blinds - Updated October 2026

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