Guy behind the counter was very nice and professional. all I needed was a new battery so it didn't…read moretake long although they didn't take my vehicle to the back until 45 minutes until after my scheduled appointment time.

Tire Choice aligned my car and fixed my stabilitrak issue without knowing that a collision shop…read morejust told me the car couldn't be aligned because it needed $2K in front end repairs. Also said collision shop was somehow the cause of my stabilitrak issue because there was no issue before bringing my car to them.

Avoid Lafayette Custom Automotive…read more I confirmed multiple times that I was ordering a hidden hitch for my Porsche Cayenne. When I picked up my car, they had installed a large, visible hitch (chipped and rusted) and cut my bumper without my knowledge or consent. I later found out the front desk employee changed the order on her own to "save me money"--something I never approved. They eventually installed the correct hitch, but the damage was already done. My bumper now has a large, unnecessary cut that will cost me around $1,000 to repair. To make matters worse, they had the audacity to tell me the bumper would have needed to be cut anyway--which is misleading. It would not have been cut where they made the visible damage; that only happened because they installed the wrong hitch. Despite all of this being their mistake, they still made me pay half of the $200 overnight shipping to fix it. Unacceptable workmanship, poor communication, and zero accountability.

Outstanding service and great people to work with. Added a step to my Jeep YJ and came…read moreOut better than expected. Highly recommend this shop to think outside the box

After buying another tire it was discovered that this tire had a chunk of sidewalk missing and…read morethese guys sold me this tire anyway.

The people that work here are very nice. They helped me with an issue on my tire. I recommend this…read moreplace to anyone.

Figured out the valve stem on one of our trailer tires was bad. Waited over an hour at a place down…read morethe street. Found this place on google. When we got there, they got right with us. Super nice and knowledgeable staff. The price was amazing. We will definitely be back!

This shop was highly recommended. They assisted my wife with a nail in her tire on her way to…read moreHouston. She said they were a pleasure to deal with and took care of very quickly. Can't thank them enough!

Fast, honest and quality service. Went in there with my…read more2012 3500 ram for a water pump swap.

I usually bring my Toyota Tundra in for all general maintenance and when anything else needs to be…read morefixed. I've been going here for years and have always been treated right. Sometimes when they have a lot of jobs I'll come back when they aren't as busy. Always trust that if they say it needs to be changed it needs to be, they are trustworthy not crooks.

In and out. Fair price. Respectful staff. Will be returning. Very glad I found this place.read more

I had a nail in my tire and they fixed it in a very reasonable amount of time on a Monday morning…read more Will definitely use their service again.

I recently leased a new 2026 Volvo XC90 B6 Plus from Giles Volvo in Lafayette, and the experience…read morewas outstanding from beginning to end. I had become extremely frustrated trying to work with my local Volvo dealership. I made an internet inquiry and never received a response. So, somewhat reluctantly, I reached out to Giles, even though they are more than two hours away from me. What a difference. I submitted an internet inquiry on the Giles website early one morning, and within about 90 minutes I had received both an email and a text with the basic information I was looking for and an invitation to talk. We had a phone conversation, and I explained exactly what I wanted and what I needed. They listened. They were attentive, friendly, and genuinely interested in helping rather than simply trying to sell me a car. They made me an offer, which I countered. Lachlan, my salesperson, told me he would call me back. He did -- within minutes. And he didn't just match my offer; he beat it. From there, Lachlan worked with me to figure out all the details of getting to Lafayette from more than two hours away. When I arrived, the XC90 was sitting there prepped and ready to go, and all of the paperwork was prepared. The dealership itself is beautiful -- it feels more like a Scandinavian lodge than a traditional car dealership, with beautiful woodwork and Scandinavian furniture. Everyone was welcoming and friendly. I was offered coffee (which felt especially appropriate given both South Louisiana and Swedish coffee traditions -- we both take our coffee seriously!). The actual transaction was incredibly quick and painless. They transferred all of my preferences from my old Volvo to the new one and even took care of switching my insurance over. They thought of everything. I was more than happy to make the drive to Lafayette to work with Giles Volvo. In fact, the two-hour-and-twenty-minute drive each way was a pleasure because of the experience I had with their team. A special thank-you to Lachlan and everyone at Giles Volvo. This is what buying a car should feel like: responsive, straightforward, friendly, and genuinely customer-focused. I would absolutely make the drive again.

I love this dealership. Their sales and service departments are top tier and I recommend them to…read moreanyone in Louisiana looking for a certified Volvo dealership. I've already referred my neighbors to them for a purchase for their teenager. She loves her car! I've had issues with the New Orleans Volvo dealership, especially their service department, which is the worst dealership service experience I've ever had. Giles restored my faith in the brand and has given the support that is needed AFTER you buy a car. Not only do they answer any questions that you have, but they actually know their products very well. Vickie is a terrific service manager & her communication, expedited process to secure a loaner and get your vehicle repaired quickly is outstanding. Getting my car serviced is such an easy and streamlined process, which makes a difference when you're having to deal with unexpected vehicle expenses. Kreg is my go-to sales guy and he knows his Volvos like the back of his hand. Aside from his experience with Volvos, he never tries to sell you something you don't want or need. He is not pushy at all and will be completely honest when helping you decide on a vehicle and options. He actually makes you feel like he cares about you as a customer more than he cares about closing a sale. He's been super patient with me over the last couple of years as I have teetered around committing to a new Volvo, but each time I come in he treats me like a priority. Adam, the finance manager is outstanding as well. He will take care of you when it's time to close your purchase, and resolve any issues you might have during the process. If you're in the market for a purchase or even a lease, give Giles a call. They not only hooked me up with a terrific leased car through their Care by Volvo program while I wait for my build, but also made sure I knew about Volvo's incentive to fly me to Sweden for my overseas build in Gothenburg. This is my second build, but unfortunately, the dealership in New Orleans never told me that I was eligible for a free trip to Sweden. I guess Giles will be getting my business from now on because their sales and service department is the absolute best!

Outstanding customer service & work. Quality vs Quantity. Beautiful work on damaged rims. Friendly,…read morehardworking. Excellent find. Great prices

Excellent service!!! Very satisfied with my results. They got me taken care of in one day. I've…read morealready recommended them to my friend who need her rims repaired.