OK service, but nothing special. They advertise free WIFI. Well, there was no free WIfI on the…read morebus and when I mentioned this to the Intercity employees, they told me that free WIFI is only in the Ticket office for Intercity. My kids forgot a little bag on the bus, I came to Auckland office to inquire if the bag could be found, but I was laughed at...

Horrible service - Don't use Bookme.com because they can't work with Intercity!…read more We had a near miss of visiting the Hobbiton movie set because those two companies did not coordinate our trip booking! However, they did charge our credit card $900+ upon "fake" booking. We received a confirmation from Bookme.com... but it was never confirmed with InterCity.. so when we showed up on Friday... they said "sorry we are booked...NO room for you" ...even though they already charged our credit card and sent us a confirmation number!!! We resulted in renting a car... booking a tour via another company and driving to Rotorua. It was a long drive...but in the end we saved a ton of money...and were on our own schedule which we ended up spending time in Rotorua (restaurant row) which was amazing!! The gist of this message - avoid being disappointed and/or ripped off and NOT use these two companies to ensure you have a wonderful and memorable vacation!

Didn't have proper instructions listed for summertime, ended up taking the after-hours shuttle…read morewhich took us someplace else. Had to rent an uber to get to the rental car facility when the phone number listed didn't work. The car itself was old (not such a problem) but was equipped with a Japanese GPS that couldn't be disabled and looked like it was defaulted to Tokyo despite our being in North Island, New Zealand. This is a "get what you pay for" proposition and you're going to get a very good deal if you rent ahead of time here.

Email I sent BRC- This has been one of the worst travel…read moreexperiences of my life. To make matters worse, this happened during our honeymoon and too often took the focus off celebrating our relationship. In the hope your company attempts to make this right, the following is a recount of all our issues we had with your vehicles since we stepped foot in New Zealand. We returned the first car after the first night solely because we didn't feel safe driving it to our hotel from the airport. It smelled. The windshield was smeared and affected the visibility especially during the rain. I couldn't read the instrument panel because of moisture that had fogged up inside the panel. This also led to your staff not noticing the gas tank wasn't full as I had to put in $35 worth of gas when I returned it after my one trip to our hotel and back. After we arrived at our hotel, we coordinated switching out the car via email with the support staff. They seemed helpful as they gave us a make and model to switch out the next day. Unfortunately, they didn't communicate that with the branch and it took 2 hours on site to get a new vehicle. The second vehicle we received was better but not by much. It also had limited visibility of the instrument panel but we took it to get our trip under way. During the course of the trip we discovered that the A/C unit only worked periodically. The brakes need servicing and make a god awful, embarrassing shriek throughout the journey. Never failed to make the noise when pulling up to a hotel valet as we caught the attention of everybody in ear shot. It was quite embarrassing. Finally, the car didn't start one morning. We called the AA number and the technician came out and discovered our key fob battery had died. He didn't have a replacement so he rigged two batteries together that could barely get the car started. I ended up having to purchase the correct battery later on because we were so worried the car was going to leave us stranded. I returned the car a day early because I was concerned something else might happen that would cause us to miss our flight on the way home. It was really that bad. Also, the stress of driving an unreliable vehicle really took a toll on my wife. The anxiety definitely rolled over into the "fun" parts of our trip and negatively impacted our experience as a whole. In total, we missed out on a day and a half of our honeymoon dealing with issues with your vehicle and spent an extra $200 in keeping the dang thing operational. The embarrassment of driving that vehicle through town and the anxiety it caused negatively impacted our entire trip. At an absolute minimum, we are requesting: refund of a days charge since we returned it early Credit for the AA technician service since the issue was in no way our fault. ($165) Credit for the battery I had to buy and install in the key fob. ($9.99) Again that is an absolute minimum that we expect to receive. I personally think we should have all of our money returned for putting us in a dangerous, unreliable vehicle, negatively impacting our occasion we chose to trust BRC with, and to show that you do care about the viewpoint of a customer. We intend to write a full review when we get home to save other travelers from our experience. The efforts you take to mitigate our issues will be accounted for in our review. __________________________________________________ After a month of seldom answered emails back and forth, they refunded me about $150 US. Horrendous customer service, poor quality of vehicles, and complete overall dissatisfaction with the company. Only positive I can say is they had availability where others did not. Be careful!

It took more than two hours to get from the airport to my hotel when I arrived, with a bus and a…read moretrain and a bus. All of that was around NSD25 so to find the Super Shuttle for not much more, I'm hooked. And thankfully, waiting until the day before to book didn't screw me up. The shuttle driver arrived at my hotel only about ten minutes late and I was the second-to-last passenger to board. One more stop and we were on our way to the airport with bags packed in the trailer behind. Comfortable, efficient and budget-friendly. It was great to not be stressed. A small but more than public transportation but less than an Uber. We pulled up to the terminal on time and all was well. I will absolutely use this service again. A great deal. [Review 533 of 2024 - 178 in New Zealand - 21565 overall]

I believe in mass transit while traveling wherever possible, shuttles are the next best thing…read more Super Shuttle New Zealand is a model for how companies around the world should be; this review serves for the entire company, not just using it in Auckland. On our trip we had a need for shuttle service on four occasions, each one we used this company and we thoroughly recommend it. We used it in Wellington, Auckland twice, and Queenstown. It goes like this: you can book online, on their stellar app, or over the phone. I recommend the app: it's intuitive, stable, and records all your trips in one place. Communication is spot on; you'll get texts or notifications confirming your pickup; they have GPS to track your driver, information about them, and information about other stops and riders so there's no guessing on time or schedules. Prices were fantastic, less than $20 for both of us. The shuttles themselves are modern and clean vans with comfortable seating. There's no overbooking, so plenty of space. The big thing is the trailers for luggage; so many other companies limit you due to room in a tiny trunk space, here they put it all in the trailer. The vans have free wifi as well, which can be useful in a foreign country if you need to access airport information or details about your stay. Every pick up and drop off we had was a breeze; all on time, all friendly and local. The drivers seemed to enjoy talking and all knew shortcuts to save on time and traffic. We would definitely use this company again, there's nothing cheaper, safer, and more convenient.

Received confirmation quote a $58 taxi ride to airport but taxi driver insisted it was a flat rate…read moreof $90 upon arrival at the airport. Showed him my confirmation email with quoted priced and he demanded $90. Will never use this taxi company again. They also want cash!! Use Uber at least you pay by card and price is upfront.

It's always hard to find a good reliable taxi company, but over the years my friends and I have…read morediscovered Discount Taxis are the way to go. Discount Taxis have both vans and cars in their fleet, so if there is a big group of you they are usually able to accommodate for that. Unlike most other taxi companies, when you ask for a van they actually send one - so you don't have to worry about them sending two or three cars and having to pay triple the fare with these guys. The drivers are also pretty friendly and not creepy - another bonus if you're a girl travelling by herself. Last time I caught a Discount Taxi, the driver even opened the door and her played great music the whole way to town. Next time you're in need of a cab give these guys a go!

I had booked (over a month in advance) 3 taxis (including 2 mini vans) for pick up aftern our…read moredaughter's wedding. Not one taxi turned up! Leaving 15 guests stranded late at night. When I called the 'customer service' number I was informed that they had tried to call me (on the day of the Wedding!) to say that they had not been able to find a vehicle!?! What is the point of making a booking in advance (as recommended on their website) if they don't make actual arraangements until the day! I have never experienced such poor service.

We asked reception at the Sudima Auckland Airport to book a taxi to take us to the International…read moreterminal 3.45am, Monday 27th June. Reception obtained a quote of $15 while we were present, we agreed to this. Our room number was given. The taxi arrived on time, quoted our room number and took us to the international terminal. I had the $15 ready to hand over, however, the driver insisted that the fare was $30. I told him we had a quote for $15 but he was very rude and argumentative, he insisted on phoning 'the office' who he said had no record of this quote. (He had our room number correct though). I phoned Sudima to discuss this on our return and was told that this has happened to numerous guests - they are given a quote of $15 when booking taxis for guests, only to have the driver charge more on arrival at the airport.