Best services I've ever received at a dealership. I believe in exceptional customer services and this company exceeds that and more. Cars are awesome as well! read more

I highly recommend staying away from Intellicar!! They don't offer Carfax and they don't inspect the cars they sell. Had I known that this car was in an accident and has a bent subframe, I would've walked away and gone elsewhere!! I test drove several vehicles and noted several issues with EVERY. SINGLE. ONE!! FYI, I'm a retired Army mechanic and I also worked on transit buses in addition to having been ASE certified Master Auto Tech plus several other ASE certifications. I'm guessing that their piss poor business ethics are the reason for their high salesperson turnover rate. There are usually only 3 salespeople there. The salesman who sold me my car and the salesman who sold my daughter her car have both since left Intellicar. FYI, I bought my car in August. read more

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My 2017 car purchased 8/2021 had some surprises: Undisclosed accident Compromised unibody (bent) Missing wheel well cover Front end body pieces not secured to anything or each other Radiator housing damaged Car condition misrepresented to warranty company Later found out the car needs over 5000 in repairs I can't replace a radiator hose or fan because the housing will fall apart if the radiator is removed so I can't use the warranty I purchased unless I buy a new housing Components under the hood have bolts missing because the bolt holes no longer align. Sales person blew me off. Nearly a year later I can see where the paint had been touched up and the rain leaks into the headlight Don't trust them read more

Very poor customer service. Told me the car would be there 4 different dates. Also told me they would call with updated the day before, but it took for me to call them an hour before they closed to get information. The last date they told me was 3/30/21 and they said they would call that mornin, I still haven't received a phone call. read more

IntelliCar - The 3rd email I responded to. The first two, no one responded back. - Used Car Dealers Near Me - Dover, Delaware

BEWARE!!!!! This Dealership scammed my wife and I. We bought a jeep from them online. Said the jeep had a "clean carfax" The jeep was previously used as a herts rental vehicle and had been totaled. It was declared salvaged but not reported to the dmv. Intellicar had the Jeep put back together enough to look good for photos. We received the Jeep its declared unsafe to drive from our local dealership even has pinched brake lines. We could have been killed. Our State has branded this jeep salvaged and the dealership denies it all and won't do anything. This is there ad but this was the jeep 6 months before they sold it to us. Notice they didn't put the black stipe back on the hood. If you look closely you can see the crooked JEEP emblem they put back on the hood. PLEASE DO NOT BUY FROM THEM! read more

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VERY SHADY AND VERY UNPROFESSIONAL!!! 1. I was lied to about a car and had to drive to get the car (2 hour drive) twice with no guarantee on owning the car or it being bought before me. 2. I bought the car, AND THERE WAS FLIPPING OPENED ALCOHOLIC BEVERAGES UNDER MY SEAT!!!!!!!! 3. The car from time to time smells like WEED!! 4. Great prices I'm not gonna lie, but overall HORRIBLE experience!!!! 5. Misleading and untruthful and knew VERY little about cars.. DO NOT COME HERE!!! read more

So I got my 17 Nissan versa from intellicar on Route 10 in Dover, did all my paperwork and left with my new car. three weeks to a month later I am forced to bring my car to the Nissan dealership, because as I was driving the night before, my steering wheel started shaking; I pull over and call AAA. As soon as they arrive, the tow truck driver looks at my car and see's my back driver side tire is being held on by ONE LUG NUT. The next day after I drove off my car. Nissan calls me and tells me there is more damage then originally seen, and it doesn't fall ever my warranty, I call intellicar, tell them what is going on, and you know what the manager mike told me? "Pretty much there is nothing WE CAN DO, but I can make some calls to see if they can reduce the price for repairs." First of all if you are working with a dealership you should make sure ALL THE CARS IN YOUR LOT, are safe to drive, now I getting stuck with a bill I should even have to pay because you can't screwed up and sold me a car that was unsafe to drive. read more

went to multiple dealerships looking to get out of a difficult situation with negative equity in my trade in and a low credit score do to a divorce. they worked with me and helped me find a nice vehicle that fit my needs and made the payments affordable. these guys are good and they were the only ones willing to work with me or even call me back. call them 1st and save yourself the time and aggravation of getting treated poorly and no results. definitely recommend read more

Purchased a vehicle from this dealership. Thought it was a good deal and had it shipped. Vehicle was completely misrepresented and none of the problems or imperfections were shown in the online photos. Verbatim email quote from salesman: "The vehicle is in great condition no scratches or blemishes only one owner and is up to date on all its service checks." These are problems with the vehicle: Large scratch on rear passenger door Big chip in windshield Dent and poor repair of front fender Scratches on door Large dent below rear window Large chunks on door handle missing Front passenger interior floor in pieces (parts missing) Both sunvisiors broken and hanging down Weatherstripping protruding from roof Interior filthy Horribly rusted undercarriage Antenna broken off After receiving vehicle I immediately asked for return authorization and refund. My calls were not returned. Finally got hold of manager days later. Return and refund were denied. read more

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My husband Got a car from them and literally the next day dash board lights came on within a week the check engine light came on. Should have went with my gut based off reviews and not worked with them. read more

You can definitely do better. I purchased my vehicle several months ago now, and this is an honest review. The purchasing of the car itself was fairly easy. Price was great, car seemed ok. But the truth eventually comes out... Vehicle was misrepresented. It had been in three major crashes (thanks CARFAX that I had to pull myself), all repaired, but not well. The bumper clips are barely holding it on, and pieces are loose and keep popping out of place. The interior of the car was filthy, I had to have it detailed because the dealership hadn't bothered, and it reeked of old cigarette smoke. I had to replace the battery almost immediately after buying the car (and it was obviously bulged and visibly in need of replacement). The AC pipe was clogged and water saturated under my floorboards because they hadn't checked the vehicle before selling it. Then lets talk about the titling and plates. Don't buy here from out of state. They half ass it, and if you're from a state that requires a safety inspection (most), they don't tell you that they're waiting for an electronic copy of the inspection...so if your station gives you a paper copy, God help you. The Title Clerk doesn't seem to keep regular hours (and of course, there's only one person who does this), and isn't that great about returning calls. And if you trade in a vehicle - take your old plates and turn them in yourself. They say they'll take care of that for you but it's been almost five months and my local DMV still hasn't received them. I literally went to take the plates, and they told me not to worry about it. I should have followed my instincts on this one. If you're looking for a car that won't last terribly long, this is the place for you. I was frankly surprised mine passed inspection. read more

Went to look at a Jeep Cherokee and there was a literal chicken wing bone in the back seat. Sketchy place.

Purchased a vehicle and they told me the vehicle was in good shape. Found out that it needed over $1000 worth of work after I already put down $1500 to purchase this car. The. They wouldn't pay for the vehicle to pass inspection, had nails in the tire and needed both front axels replaced and rear seatbelts damaged. Wish they would have just been up front and paid for it. read more

This place works magic. This past weekend I went in with every doubt that I wouldn't be able to leave with a car on my own...just pretty much seeing what my options were or if I even had any. My credit isn't great at all, but the manager Zach is incredible! He saved me a whole lot of stress by putting me in a car that I love that same day with a super comfortable payment. I'm entirely grateful and would recommend this company to everyone. These guys works miracles...Thanks again Zach! :) read more

I wouldn't even give them 1 star. Do not buy any cars from this horrible place! My husband and I purchased a car from this place on 5/1 and let our salesman AJ know that we wanted to transfer our tag over (since it's a 5 digit and I have a black tag) and be made a copy of my current registration. Our Temp tag expired 6/29 and we didn't hear from anyone about stickers for my tag. My husband emailed AJ since his voicemail was full and they had to overnight us a new temp tag. We later receive an entirely new tag instead of a sticker for my current tag. My husband and my father both had to call the so called "manager" Tim and he was just about as useless as AJ. They do not take responsibility for not doing their job. They charge you for tags and then don't help you at all. The DMV will not do anything without the title which we don't have since it was sold out of state. It is now 8/10 and my father spoke to Tim about the progress of them helping and he has no said it's our problem and that's it. Their prices are decent but they don't know anything about the cars they sell. We noticed that there was a accident report about it and AJ said he didn't know anything about it. AJ's exact words were "they are just trying to push cars out of the lot". Do not buy from them unless you want nothing but problems. We will also be filing a complaint to the DMV. read more

1st, Intellicar played games with my money, saying, I needed a certain amount down, gave them a card and cash and since the manager wasn't there, they would email my receipt and of course it didn't have the cash portion on the receipt. I purchased a 2016 Ford Fushion All Wheel drive with EcoBoost and I have already put this car in the shop twice for major repairs. Also the more I drive the more the front bumper is misaligned. Buyer Beware read more

**DO NOT BUY A CAR FROM HERE** They pay customers to write good reviews, that's why they have such good reviews. All of the cars on the lot are complete liabilities because they don't send them to shops to get looked at before putting them on the lot. I purchased a vehicle from them, which I was told was never in an accident and everything was in perfect condition because their "shop looked over the car before they put it on the lot". After driving it for a month the transmission started acting up so I took it to the shop and that's where I found out that it was preciously totaled. I contacted Intellicar and Tim was a total douche bag about the whole situation saying "all cars are in accidents, so there's nothing I'm doing about it". I ended up trading in my vehicle at the time I bought this car, and the same day they had my vehicle being advertised when the entire underneath of the car was about to fall apart and tires about to fall off. It needed so much work but they didn't care, so they were okay to put someone else's life into danger to steal your money. They didn't even have the title for it yet for the entire week that advertised it, which is illegal. This place is here just to steal your money and sell you the biggest piece of sh*t cars known to man. Please go somewhere else. read more

All the responses from the salesman, AJ, were prompt. However, sometimes parts of questions went unanswered. I finally asked for a copy of the PO to be sent. A week later I asked where it was. I was told it had been sent. I keep all my emails for at least a month, no email with PO. I had also asked - We have a problem here AJ. The photos of the car don't jive. The VIN has the interior of the car 'grege', your listing says 'gold'. The pictures show the door panels 'gold' however the interior shots show grey upholstery on the seat and dash as well as the door panel opposite the camera, that picture taken of the passenger side door panel taken from the back of the car with the door open shows a 'gold' panel. Not a good sign on your part. How about explaining that. .I also asked for the name of the office manager or owner. Please follow up. The answer was - The panel on the door is gold which is plastic material and the actual seats are grey which are cushion, I'm not sure why the put gold instead. A Toyota salesman I contacted refuted this. BUYER BEWARE read more

Ok I'm not fond of writing negative comments about anyone but I feel like buyers should know .the salespeople are misleading(except the 2 young guys),I asked him for a bmw535 2013 in black which they have posted online(probably deleted it by now).salesperson seemed genuinely nice over the phone I explained to him that I'm coming from Kirkwood Highway which is an hour away and that if the car is on the lot.he then asks me for the stock number puts me on hold(haaa)takes me of hold and says yes I have it come on down.he tells me if you have cash I'll give you a great deal(which I came with)so as I get there the car is not on the lot and he figured he can bait and switch me on a black 335 2013.i was utterly pissed.long story short the owner tells me that we don't have this car and Blames everyone but himself..sir you have a salesperson who lied to me and false advertising tells me I'll find you that car to make it right by you. 2 days later he says that it's unbelievable to find....wow it's unbelievable you guys are still opened. read more

It's true what they say about car salesman. Is it a trick or a treat? I spoke to Steve and he informed me that the car I wanted would be available when I got there. I have been reading the reviews and many people have said the same thing. It was a bait and switch for me. After being promised about a car and numerous phone calls to him I drive an hour to get there and guess what? The car had been magically sold with cash yesterday and he offered me another "better" car.(I doubt the first car was even there before) He could have at least told me that it sold and offered me something else before I drove there. But no. So I get to test drive another car, which was way more than I expected to spend. He also tacked on many hidden fees. So then he decided to guilt trip me and told me I should buy it because it was "supposed" to be his day off. Really now? Horrible customer service skills my friend. Not very intelligent intellicar. read more