I had a Jacaranda that needed to go. It was diseased and was at risk of falling on my neighbors…read morehouse in a storm. I received a mailer from Loyal Tree Service and gave them a call for a quote. Ben the sales manager came out pretty quickly and gave me a quote that was honestly pretty good. $750 to cut down (it was a 20ft tree, see pictures below) and $850 to cut down, grind stump/root and haul away. I asked for the written quote of $850. I asked about methods of payment, cards, cash, zelle, etc were all accepted. I had received a number of other quotes ranging from $1500-$3000. There was no question they had the best price. Ben offered me a removal date for the next day (Friday). I was still waiting for another quote but it never came. Ben reached out to me late at night (9pm +) letting me know the date was still open for Friday. I went ahead and took it. The team came the next day, they were almost 2 hours early . They got to work. Everything started out ok until they started cutting some of the outer branches and it was hitting my neighbors house. The last foot or so. They were not controlling the branches with ropes. They had a bucket truck and full access to the other house. There should have been ZERO reason that any branches hit the house. Luckily the gutters did not get ripped off but I was not happy. The limbs were allowed to crash into the bushes below which are NOT my bushes. I had to say something to one of the guys about being careful not to hit the house with the branches and not destroying the bushes on the property line. They continued to cut down the tree and unfortunately they were not very careful with keeping the branches out of my flower beds. They broke one of my newly planted plants and then in another garden bed were stomping around like everything in there was a weed. I got VERY upset and had to say something two more times about being careful and to get OUT of my bed. It is clearly marked as a bed My husband is a botanist and has an area where he was growing plants in the piper genus that he studies some of which don't even have a full species designation and no way to replace if they were damaged. They got the tree down and then piled everything up nicely on the street. They ground the stump down and it was done well I have no concerns there. They cleaned it up nicely. I asked when they were going to remove the tree they said tomorrow (Saturday) possibly today (Friday) since it was early enough. Ok sounds good. It came time to pay and I asked how they do it I have a card. They then said, that only the tree can be paid by card not the haul away that has to be cash. I told them that's not what I have in writing. They called the sales manager. He tried telling me the same and I had to remind him I specifically asked them how payment can be done and there was NO mention that the haul away had to be in cash and he gave me a written for $850 including haul away. Credit cards accepted listed on the form. He said the same thing that it would be hauled away today (Friday) or the next day (Saturday). That's ok. He said he would have the office call me. I asked him to send me an invoice via e-mail. I sent him the e-mail address. I get a call the next day (Saturday) to pay. I told them the pile was still there and wanted to know about pick up. I was told they don't pick up on Saturday. It would be Monday. They weren't sure why I was told possibly Saturday. I paid $750 as they did cut the tree down but I wasn't happy about having the pile still out there. I did not want to pay until the pile was taken but felt somewhat pressured to pay. Monday rolls around and the pile was still out front. Tuesday morning and it's still there. I call the office Tuesday and am told they will reach out to the sales manager and the owner and that I would get a call back. I did not get a call back on Tuesday. I did not get a call back on Wednesday. The pile was STILL there Wednesday. I wake up Thursday morning and the pile is gone. I get a call from Loyal Tree Office Staff and tell them the pile is gone. I go to pay the $100 for the haul away and they try telling me it is in cash. I had to AGAIN tell them no that's not what I have in writing. I have $850 total including haul away and no mention that it had to be in cash. She took the card. They do charge a 4% service charge for any cards so do keep that in mind if you use this company. I did let her know how unhappy I have been with the overall pretty horrific communication with this company and then the job the guys did with stomping all around my bed and how I had to say something three times to them to be careful. That I was not getting the call backs I was supposed to have gotten. She said that the office doesn't do the call backs it should have been the sales team either Ben or the Owner. I was told that the messages had been sent to them but they never responded.

Came out gave me a fair estimate and very nice people, easy to deal with and polite staff and crew…read more We set a date. They were prompt And did a great job in no time at all Cleaned everything including the pool. Left the property same as they found it less the palm trees I will definitely use them again from the owner to the sales man Spoke to all of them. Good people