Family run business putting Integrity back in the Used Car market. Striving to meet the customer's…read moreneeds and making them part of the family. With guaranteed credit approval from a bank that reports to the credit bureaus, a great way to re-establish yourself and a better alternative to buy here pay here.

the best place in the world to buy a car. ask for Williamread more

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

Awful--sold me a real lemon for 20000-of course no response --car had serious recall --allegedly…read morefixed --erratic failure 'failsafe mode any time any where-in shop 3 times--8 wks cannot drive thanx Mike --now has another 2013 escape for about 4000 less WATCH OUT USED CAR BUYERS IN CARTHAGE TN!!!!!!!

From the owner: Shoulders Motor Company & Auto Rental in Carthage is a one stop shop for your automotive needs…read morefeaturing auto sales, rental, service & repair. Shoulders Motor Company & Auto Rental services Smith and Jackson Counties and the surrounding area and offers financing options for those looking to buy a vehicle. If you don't see what you're looking for in our inventory, just speak with Mike and he will find it for you. Each vehicle receives a 3-Month or 5,000 mile powertrain warranty. We offer a rental fleet of vehicles including 4-door cars, mini vans, moving trucks, U Hauls and more. Shoulders Motor Company & Auto Rental provides a towing service if you're ever in need of a haul. Our full service auto repair facility truly makes us a one stop shop. Our services include Brakes, AC, Tune Ups, Computer Diagnostics, Computer Tire Balancing, Oil Change, Check Engine Light, Flat Tire, Engine Repair, Transmission Repair, Scheduled Maintenance, Air Filter, Axles, Electrical System Repairs & more.