Wonderful office staff. Very caring and professional. Competitive rates for home, auto and life…read moreinsurance! Highly recommend stopping in to see what they can do for you!

We had such a great experience. Not only did we get better coverage for less money, but I…read moreunderstand my policy as well! Thank you to Mark for being so patient and helpful.

Went to get finger printed for a new job. They were fast and efficient. Went in early and was seen…read moreearlier than appointment time. No complaints

Feeling disrespected and looked down upon by my arrogant insurance agent, I got on line and began…read morelooking for reviews about other insurance companies. I wanted to deal with an agent who would treat me right and I liked the reviews I read about the George Franklin Insurance Company in Lakeland, Florida.I contacted a staff member there and I'm so glad that I did. During my appointment there, Ashley and Codi were wonderful to me. They were honest, direct, and thorough, and it was clear that my insurance concerns were important to them. When I left their office all of my insurance needs had been taken care of, and I was happy. These remarkable young ladies have treated me so well and have saved me a substantial amount of money. Betty Patton, Plant City, Florida

From the owner: George Franklin Insurance has been protecting Florida homes and businesses for years, built on…read moretrust, service, and relationships that last. We take the time to explain your coverage and match it to your needs — no jargon, no hard sell. From contractors to restaurants and everything in between, we help make sure your insurance actually does what it’s supposed to do when life happens.

Ive been with GEICO for almost 2 years and ive never needed to call their customer service, the…read moreFIRST and ONLY time i had to I was horrible. The agent who was supposed to be helping me had a horrendous snarky attitude. I was willing to restart my policy over a simple mistake but the fact I was asking questions and he simple was like "F your questions, do you wanna restart your policy" I hung up in his face and just did it in my app. No way I would let him get anything from me. I hope geico works on their customer service because if I couldn't do it in the app, I would NOT have been restarting my policy with them. Went from being a fan to absolutely despising them. On top of the other issues I have with them, NO I WILL NOT RECOMMEND THIS COMPANY

If there was a Negative 5 I would be happy to give the NEW Geico Customer Service that. They played…read morea false pretense game and trickery during an Insurance Quote questionnaire claiming it's for Verification purposes. The agent asked me 5 questions beginning with "Did you have an ACCIDENT?" On a few dates given and I said "No", but later found out that's a trick word for Roadside Service Calls for help. Than immediately after I said "No accidents on those dates" she than said "We at Geico cannot give you coverage at this time we need more verification"??. They're not the same the New Geico is deceitful business games now and entitled. They Suck and are Liars. Just tell an ex Geico Customer of 16years that you no longer want there money instead of the bait and switch tactics.

We have gotten great service from Austin, and he is saving us several hundred dollars a year over…read moreour previous policy. I highly recommend Austin for your hike and auto insurance.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Lakeland and we understand the need to help insure what matters most to customers. I'm passionate about helping protect what is most important to our neighbors, in the city we love.

They never sent a quote after repeated phone calls and I wasted a lot of time getting the info they…read morerequested. Never ever waste anybody's time.

I really like this agency, they are quick to respond and the staff are always friendly…read more They have added an AI to the phone system and surprisingly , it works pretty well But I still prefer to speak with an actual person.

Al Reynolds was my insurance agent for years. I appreciate him helping us find affordable auto and…read morehealth insurance. He no longer offers auto insurance, and I am now insured through my employer, but he is the first person I would check with if I needed insurance again.