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San Antonio, TX

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Insurance Network

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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14 years ago

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USAA - Rat droppings in the closet, below my mom's clothes

USAA

(1.8k reviews)

I am set up for the drive safe auto program that monitors phone use while driving. Unfortunately…read morethe program does not take into account phone use by a PASSENGER using the phone while the car is moving. This needs to be fixed in some way. The vast majority of the time my wife may be on the phone while I am driving. About 5% of the time, I may be the one talking on the phone. This causes too many added charges that at completely wrong. What are you going to do to fix this problem? A 65 year member of USAA. This is my only complaint!

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

Tom Shallue - Add a caption

Tom Shallue

(8 reviews)

Came across a Reddit post about how important it is to have a trusting independent insurance agent…read morethat works in your best interest. I knew I had to come give Tom a big shout out. Tom helped us with our HOI a few years ago when we first purchased our home. Tom was great in going over the questions regarding our home and the coverage we should have. The conversation felt easy after the whirlwind of home purchasing. Our experience with Tom was probably the easiest and most stress free until we got the keys to our house. Recently we needed Tom to help make an update to our HOI policy. I sent an email and left a voicemail, Tom phoned back quickly and got what we needed taken cared of. This was such a win, since we really haven't had to chat since 2019. I highly recommend Tom for your insurance needs. He really is awesome to work with here in Austin, TX!

I was in the process of moving out of state and I was fortunate to find Tom. I had no idea what…read moretype of coverage I would need in Austin and I picked up the phone and called Tom. Within a few minutes, I was certain that I wanted to do business with him. He explained what type of coverage I would need. He did a thorough comparison of many different insurance companies and when it was complete, it was easy to make a decision as to what insurance company would work best for my family. I have never used an insurance broker in the past, but I would HIGHLY recommend using Tom to help you shop around for the best coverage. Tom was easy to work with, professional, knowledgeable with a great work ethic. thank you kindly.

Insurance Network - insurance - Updated October 2026

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