1. Leal Insurance Services

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San Antonio, TX

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Leal Insurance Services

5.0 (2 reviews)
Open • 9:00 am - 6:00 pm

Services - Leal Insurance Services

Homeowner or property

Car and truck insurance

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14 years ago

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People searched for Home & Rental Insurance 204 times last month within 15 miles of this business.

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USAA - Rat droppings in the closet, below my mom's clothes

USAA

(1.8k reviews)

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

USAA Auto Insurance took $500 off my 6-month premium!…read more I'm a 42-year USAA member, and I recently retired. My financial advisor suggested I call USAA and ask for any available discounts. He said "speak to a live agent!" Don't use the chat box with Ai, or any computer automation. So I spoke to a live agent, and she went through my policy looking for possible discounts. The big change was.....predicted annual mileage. If you stop working, you don't have a commute. Less miles driven = less chance of an accident. $500 discount? Yes, I'll take that.

Leal Insurance Services - homeinsurance - Updated October 2026

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