for years my wife have had our home and auto insurance with progressive via brightway at 8936 north…read moremiitary trail balm beach gardens fl. the agent at bright way has been excellent beyond him i can't say anything good about brightway, because my wife always was the bookkeeper for out family and she did a excelelnt job un til she passed in feburary, now today i was trying to make some adjustments to my auto insurance and tried five times to reach my brighteway agent but each time i ended up with the brightway main office, asome place in theis country, and each time they tried to transsfer me to my local brightway agent but each time it went back to the main office, my fouth call they put me on hold so i requested a call back again poor servic, e aftr a 40 minute wait they never called back, so on my on fifth call i got a lady named verronica and she transferred me to progressive, this time i got a wonder woman named patti in tampa the latdy was outstanding at progressive she gave me all my answeres and made the necessary adjustments to my policy and also took my payment . this could have all been done five meiuteds if i had been transfwerred to progressive in the firsat place snd i wopuld not have wasted two hours of my day being frustrsatede the first brightweaway lady did try tyo help me but she was not that knowledgable about auto insuance but ahe at least tried but she should have just transferred me to progressive as veronica did. could tr so now i feel better that i have my insurance corrected and all my questions answered , patti at progressice should be commended she was a pleasure to deal with and for a change she knew her job and did it with a very pleasant attirtude. please don't rate my review based on my spelling never was top of the class in spelling and i flunked typing, but i must say thank you again to patti at progressive , i should have askerd her wahat city she was end but if progressive knows who she is you need to commend her as being one of the best customer service you have. now that i have calmed down i am make note o let my brightway agent know that his company is using a automatrted system that is on parr with the old native american smoke signaln system. they could use more training for thier customer service people. at least they didn't send you you different smoke sifginal over and over. after wasting almost two hous i wisjh i couild thank pattie at progressid personaly, she realy made my dauy.. but i don't care to meet anyone at brightway . i must say theat veronica did the right thing and found out what i needed and decided who could help me by contacting progressive. i hacve said enought, now i can calm down and go watch tv before supper.. again patti at progressive needsw to be recognized for her professionalism and courtesy. she sure left me with a great impression about progressive. in the several years with them my wife and i never had a problem with thier service and up to now i have always had great service forom my bightwy agent but it is difficult to get grat service from a person when you are unable to reach them. you can bet your butt i will not recommennd brightway to anyone after what i had to do today to get an answer on somthing that took less than five mitues to clear up, patti, thanks again i. hope they let you know you are way above average. and good for your company's reputation.

We've had the pleasure of partnering with The Murphy's for the past five years, navigating through…read morevarious insurance needs along the way. Rhonda, Sam & the entire team consistently provide the support our property needs

I am so grateful to have Susan for my agent. Its not always easy navigating the insurance world,…read moreespecially with prescriptions. Susan responds quickly and is always able to help! I highly recommend Susan Hirsch at Eagle Insurance!

Susan is the consummate professional. Her depth of knowledge in this field inspires confidence. Her…read morekind, caring attitude makes her a delight to work with. Her guidance has proved itself invaluable over the years to my wife and I as our Medical needs have increased. I would recommend her wholeheartedly to everyone. Thank you Susan. Dr. Fran C

The agents there do not communicate information to their clients. They do not call back they are…read morevery unknowledgeable. I had to finish up my own change through the company direct. It's truly a circus

I just want to give a shout out to agent Candace Fersch She is professional, patient and kind. She…read moreworked very hard to find the best commercial insurance for me. I truly appreciate her and highly recommend her.

Nice experience, very professional, all documents and questions were completed and answered very…read morepromptly. Thank you.

Coulton Moir has been so helpful through this long process of obtaining new car insurance that I…read moreneeded to purchase in Florida while I was still in Indiana. In addition he was able to find some ways to reduce my costs which I really appreciated. He also helped me get some other insurance that I needed and patiently walked me through the process. I am so glad he is my insurance agent.

I was coming up for renewal with Bristol West one of their providers. I was informed if I wanted to…read moresave money I would have to look to external provider Geico or Progressive. I did exactly what I was told, I started my coverage with Progressive on the 10/26/2023 as I was instructed. Turns out my coverage with Bristol West was set to expire on the 10/21/2023. Per poor advice from Dean @ HSBR insurance, Bristol West charged me until 10/27/2023. When I confronted Dean about this, I 3 way called Bristol West. Both the representative and Dean didn't seem to want to talk to each other or want to take care of this error. After disconnecting from the agent at Bristol West, Dean advised me to just pay the $114 that I owed. I said this is not my problem, "you" are my insurance agent and "you" are responsible for giving me proper information and guidance. After that conversation and being told by Dean that he was talking with his own contact at Bristol West, I assumed this would get taken care of. I received a phone call from a collection agency for the $114 that I was forced to pay this morning. You tell me why I as a consumer trying to pay money would expect to end service with one provider and start service with another would want to pay my policy in full and still want to pay another company for 7 extra days of service that I never authorized under false advisement?

Pretty terrible service coming from a "Dave Ramsey Endorsed Local Provider". My wife and I looked…read moretowards Kevin after finding our Homeowners insurance rates being raised year after year.2 (People's Trust) I submitted a request on Dave Ramsey's website (debt is dumb, cash is king) and Kevin Mosenthin got back to me fairly quickly. Basically "yeah we can get you a better rate, no problem, hey you need car insurance? term life?" I was thinking just the homeowner's for now, we'll see what you can do. The rate he found was much better than what we were paying. But that's the last of the good news. Soon after we were inspected by the new company and then subsequently cancelled. Reasons? Roof was possibly older, and two screen doors had cosmetic issues. We repaired the doors immediately. Kevin's reaction to a return call? Pretty clueless (thought we wanted to finalize auto coverage which fortunately we didn't switch to based on current experience) and he postured that if we got under contract with a roofer soon we could keep the insurance. We got under contract. Just FYI some insurance companies will simply drive by your house and deem your roof non insurable. Called HSBR en route to getting the contract for roofing signed, and got the helpful receptionist (only star in this review) which said Kevin was "in a meeting till the end of the day" OK, he's gone, fine. She asked if there's anything she could help with. I explained the situation and she put me on hold to talk to other agents.......consensus was "no, the insurance does not want to cover you." Great! Thanks Kevin! Per our conversations with Kevin we were led to believe that if we had a contract we would be insurable. Please do yourself a favor and avoid HSBR at all costs. I'd be much happier knowing I was overpaying for insurance and covered than just being essentially tossed aside by Kevin and HSBR. I contacted him as he was/is a Dave Ramsey endorsed local provider. ELP's "have the heart of a teacher" NO interaction with Kevin has ever led me to believe he has "the heart of a teacher". His commissions are near and dear to his heart. Stay far, far away. I don't ever leave bad reviews. I see good things to a fault. HSBR is to be avoided at all costs. Believe me, I wish I still had my overpriced homeowners insurance.

Amanda White of We Insure Stuart Florida is the real deal. I'm not the biggest fan of Insurance…read moreagents but Amanda has made me a believer. From spending days searching for the best pricing on 3 different home insurance policies to literally servicing each of those policies... to getting competitive pricing and contractors after a claim to following up to response times of minutes rather than hours...I guess she's the agent I've been looking for my whole life!

I love working with Debbie Hollister for my insurance needs. She is extremely professional,…read morefriendly and knows her stuff. When I needed Medicare Insurance information, she took her time explaining it all to me and gave me many options to fit my lifestyle and needs. I trust her and never felt I was just another sale! I highly recommend Hollister Insurance Please call Debbie, I'm sure she will be able to help you out.

We reached out to Tropical Insurance when we moved to Florida full-time. Chris helped us greatly…read more He found us a home insurance plan better than what we had for less money. He also helped us find car insurance that was more affordable than the insurance we had up north. When we had a question about the cars' coverage, Chris and his team found all the answers for us. I recommend Chris and the Team at Tropical Insurance for your home and car insurance needs.