The cookies are okay. The night staff are lazy. I heard good reviews about this place but every-time I go here something is wrong with my cookies or no staff is inside even though the open sign be on. read more

I waited a hr for some COOKIES!!!! How is this place still open the service is horrible... young staff or not where is pace.... I would be better off going to the store buying the dough myself and just baking and my read more

I have never had an issue when I go in person. However every time I order delivery there is ALWAYS issues. I love insomnia because their vegan cookies are actually delicious. So tonight my friends and I ordered a party pack, a drink, and I got my vegan cookies. I called immediately to confirm my order and told them I just wanted to make sure they got the order as I have had issues in the past ordering through uber. They confirmed the order and said there would be no issues. I live literally two streets over from insomnia. We placed the order at 12:00 and my ETA was originally 12:30. The order did not arrive until 1:00 AM. Annoying but I'm not one to care that much about late food. They didn't bring the drink. And instead of calling me and telling me they're out of vegan chocolate chip cookies instead replaced them with completely different non vegan cookies. I would have much rather been refunded or given an option than sent cookies I can't eat. What's even better is they left the check list and checked off everything I ordered even though 2/3rds of the order was completely wrong or missing all together. Like I said every time I go in person I have always had a great experience from customer service to great quality food. But every time I order online or through Uber this is my experience. read more

Shout out to Audrie holdin down the fort. handled backing filling orders. Cookies were yum btw.

I place an online order for my UNT daughter and paid for delivery. They didn't deliver the cookies to her, so I called their customer service line. She was very nice and promised that it would be delivered that same day. NOTHING! I called back and she tried calling the Denton location and didn't get anyone to answer the phone so she emailed the manager and stated that the issue would be corrected. NOTHING again!! Again, I called and asked for a refund and the customer service person was again very nice and stated she would refund my money and gave me a $20 gift card. The gift card would be great, but the store is never open when my daughter goes to it. It has been since March 10, and my credit card has not been refunded. read more

I went in at 11:30 and got 2 cookies as hard as the earths core. Do not go here unless you're prepared to buy the 3$ milk to wash the rock hard cookie out of your mouth read more

If you're hungry for cookies and want something different, try it! It's a good cookie joint. Wouldn't say it's the best but it's a good place and the added dip for the cookies is a good change! Lots of flavors to try! read more

I had the best customer service from this location. It was a black lady with curly hair and she did an amazing job servicing me and my daughter. This was my first time and I Ordered 3 cookies. They were not the best to me because I've had better cookies and that is why they only got 4 stars. read more

I personally think TIff's Treats is better, but there's nothing wrong with their cookies, I just like Tiff's more. Their chocolate chunk, as the name says, has chunks. I'm not a huge fan of chocolate chunks, it's very sweet when you get a bit of it. Tiff's uses chips so it's not that intense of a hit. However Insomnia has a really nice crisp around the edges that is fantastic. Their oatmeal raisin was on par with Tiff's. My wife thinks they're not as sweet overall as Tiff's as well. A coworker described their cookies as "very greasy" and they were a bit on the greasy side, but I think so are Tiff's. Overall not a bad cookie if you prefer chocolate chunks over chips. read more

First of all I love these cookies, they are so amazing and yummy. But I'm leaving 2 stars because who ever the brunette girl is with the glasses is the most incompetent worker around. She botched 2 of my orders and didn't even apologize. I told her that she gave me something I didn't ask for and she just stared at me. The next order she did the same exact thing and just stared like she did it on purpose. She wouldn't even give me my receipt so I could put her name on this review. She honestly needs to be fired, I've never had to deal with this anywhere before. But loovveee their cookies. read more

The vegan cookies are good. They only have three favorites to choose from (chocolate chip, birthday cake and double chocolate chips), but that's all I need. Birthday cake is my personal favorite and they warm them. read more

Always delicious! M&M is my go-to. The staff is helpful even when we come here late at night.

my order came late. cold and wrong. now has lied to me and said they would refund me over a week later and nothing. what a joke, how upsetting. do not waste your time with this sad sad location read more

They didn't have very many icecream choices, but they were all very rich like salted caramel, cookies and cream and the one I ultimately chose a dark chocolate almond flavor. It was great. We also tried the triple chocolate chip, regular chip and snickerdoodle. This is basically a Tiff's Treats with great icecream and stays open late. I think they're a bit pricier than Tiffs, but just as good. read more

It's hard to overstate what a disaster this location is. I placed a pickup order, then called to confirm they received it because it's a 25 minute drive from my house and I didn't want to risk it not being ready. The kid answered, flustered, but confirmed they received it and it would be ready at 8. I drive up there and the store is a mess - no division for walk-ins and pick-ups so tons of delivery drivers needlessly waiting alongside me. Finally about 25 minutes into our wait, the self-important guy running the cashier frantically tells everyone they are out of basically every cookie. So I ask, can we just get pickup orders and go? He chooses then - not when I called in, or arrived - but 50 minutes into this experience - to tell me my order, which I already paid for, just won't be fulfilled. Zero apologies or even confirmation of a refund, which I will obviously pursue myself, but c'mon. The amount of time this kid wasted for every student and delivery driver in line, with zero apologies, is pretty abhorent. On top of that, I had to call customer service today, and they were awesome, but he had never even submitted my $40 order for a refund after sending me away empty handed. Absolute shitshow - I'll be sticking with Tiff's Treats and Crumbl going forward! read more

I hate writing bad reviews because I normally enjoy Insomnia, but after our order took 1.5 hours to arrive (cold), the cookies were stuffed in bags. One cookie was too stale to eat, and two were beyond raw and got goo all over the other cookies!! When we called, the girl was quite short with us. When we explained the cookies were raw, she disagreed with us. Refund was not available. $20 for sad cookies that have made me sad! :( read more

The cookies are great but I ordered some for my son yesterday to be delivered at 12:30 pm. They weren't there by about 6:00 pm, so I called and they said they didn't know what happened but they'd get them right out. At 9:00 pm, they still weren't there so I called again. And again, they had no idea what happened, but they assured me they'd be there within the hour. They did finally show up by 10:00 pm! I'm still giving them three stars because I'm hoping it's just a pandemic problem, and the cookies are good but it's ridiculous that it took two phone calls and an extra 9 1/2 hours to get a dozen cookies. read more

Stopped by to order cookies and the cashier said that they were opening their doors back at 11pm. The sign on the door said that they were closing at that time... read more

I've been to several different insomnia cookie locations and the cookies from this location in Denton were not the insomnia cookies I know. The cookies were hardly cooked and not up to par to the other locations. Unfortunate. read more

This was my first time visiting Insomnia Cookies and I'm sure it's going to be my last. The customer service was horrible. I ordered a small vanilla ice cream cup & after two bites I realized it tasted funny and I didn't want it anymore. I told the cashier that the ice cream didn't taste right & he took it back & threw it in the trash, then he stated he was still going to charge me for it. So I asked if i could exchange that one for a different flavor seeing that he had already thrown it away & he say if you get another one I'll have to charge you for that one too. So basically I paid $5 for a cup of ice cream that ended up in the trash. I've never been to a place who didn't replace something if you didn't like it or offer you a refund. This place really needs to work on its customer service. I definitely won't be coming back to this place. read more

The cookies are really good, as long as they are hot from the oven. However, the minutes they cool down they become very hard. Great for when you eat them immediately but not if you want to take them home and enjoy them. read more

What I like the most about this place is that it delivers, and you can order online without calling! The website is simple to navigate, and they don't take long to deliver (~20 mins). I ordered a pint of chocolate ice cream ($7.25) to go with my s'mores deluxe cookie ($3). The ice cream came and it was still frozen. It went well with my yummy cookie, which came in a nice looking box with the moon-cookie logo. The cookie was warm and right when I scooped some ice cream on it, it melted. The whole order came out to be about $15 included delivery, tax, and tip. I would order again when I have a sugar craving and feel lazy to walk outside. read more

Insomnia Cookies - S'mores cookie with chocolate ice cream! - Desserts Near Me - Denton, Texas

Horrible proportion of ice cream and cookie..$5.50 for 2 cookies and half a scoop? If you want a real ice cream sandwich visit CREAM in Berkeley CA.. read more

Insomnia Cookies - Horrible proportion of ice cream and cookie..$5.50 for 2 cookies and half a scoop? Disrespect. - Desserts Near Me - Denton, Texas

The Denton location NEVER has cookies made or in stock. Might as well shut it down. I'm not sure how they are still in business with little to no inventory every time I come. Just go to Tiff Treats. Youll never have this issue. read more

AHHH MAHHHH GAWDDDDD this place is the bomb! Like literally put individual bombs in their ice cream and cookies! My girlfriend and I ordered uber eats but we did get to experience their food. Man it was just great. The texture of the cookies was so perfect it just melted in your mouth, the ice cream just explodes with flavor as it melts in your mouth. Once you combine both the Insomnia cookies and Insomnia icecream....... BOOOMMMM thats when you think about life and your like "woah where am I". This place taste so good but they do need to work on packaging. They got my hopes up on the cookie because they put it in this huge box but the cookie was like 1/3 of the box so I cried and said "NOOOOOOOOOOOOOOOOOOOOOOOO" overall Insomnia cookies I would come back or order it again a million times over if i have enough money but for now, I'll call once in a while since i'm still a poor college student. LOL read more

I love insomnia cookies, have some of the best cookies in Denton in my opinion. However, their times have been incorrect recently. My recommendation would be that the company gets there hours up to date. I've always enjoyed my experience here. But today I was very disappointed in the way they they falsely advertised themselves. read more

Got the chocolate chunk and macadamia nut traditional cookies. Both were sooo warm and soft. They were great! I also got the s'mores deluxe cookie which was bigger and very rich. It tasted really good too! read more

OMG! PERFECT treat for a quick sweet fix. The cookies are warm and the service was quick. They have Milk to go with your cookies or... BROWNIES!!! SERIOUSLY go check this place out. For real they are open until 3 AM! They also deliver! read more

Late night cookie delivery? Yes, please! If you're dropping in during the late evening hours however, parking is tricky to find, given the number of bars in the neighborhood. Which is okay, since devouring these little sugar-bombs on-the-go might blunt some of the excess calories. We found parking a couple blocks away and walked to the shop to check out the menu. The slightly larger "deluxe" cookies are the better tasting options over the traditional. During our visit, we partook of the S'mores (yumx1), Triple Chocolate Chunk (yumx2), and Chocolate Peanut Butter Cup (yumx3) cookies as well as some traditional cookies. All were served warm and soft-baked in the Insomnia signature box. On a cold night, a box of cookies can be an irresistible lap warmer! Be sure to ask after their specials, though a proffered giveaway tee shirt was absent in our takeout order. Ice cream and a milk cooler were also present in the shop; menu also featured custom/special order cookies. read more

Top 3 worst customer service experiences I have had. Long story short, I placed an order for two cookie cakes that were said to be ready at 1:15pm on Saturday. Birthday party started at noon. Went to go pick up the cakes, and they were not ready. They said I could wait an hour and a half or come back at 5pm. And miss the party? Think outside the box, Insomnia, if you can't follow through on an order (I know, it happens) make sure that customer doesn't leave without a solution to the problem. Instead of saying "that is outside of our delivery zone" when asked if you could deliver, make an exception since it was your mistake my order wasn't ready when promised. I would have even paid for the delivery. Maybe offer another product that wouldn't take as long to make, or maybe a store credit for a future purchase. Instead of being blown away with a great customer service, you lost my business for life and other people will know about my experience. read more

I've ordered delivery here a bunch before, but tonight I really pushed the boundaries of the 3:00am closing time. I'm off tonight, but typically I work nights so my sleep schedule is pretty strange. I got a late night cookie craving and decided to order some cookies. I receive a phone call a few minutes later from a shockingly upbeat, incredibly friendly female employee. They were out of 2 of the Cookies I ordered, and offered me incredible options for compensation. I don't think I got a name, but if I did I don't remember it. She called from a California area code if that narrows it down. She's a customer service ace, and I hope this results in some sort of recognition or acknowledgement from her bosses. She went above and beyond, for a customer that had the nerve to order so close to closing time. read more

Based on the cookies that I ate I can say that the white chocolate macadamia cookies are really soft and buttery. The m and m cookies were like any other homemade cookies I've tried. Also, the snickerdoodles tasted pretty good but a little bit too sweet for my taste. Other than that, the boxes that it came in are really cute! read more

Best cookies for any time of day. Even after an hour or more the chocolate chip cookies chips are still melted. There's nothing else you would need for a late day/ night sweet tooth. read more

The staff have been pretty rude every time I've been in. Cookies are great, but sometimes you have to wait awhile before anyone comes up front to take your order. It wouldn't be bad if they were not rude at the same time. read more

I used to love this place but man it's going down hill. Staff members are rude and it's not the same experience anymore.

Disappointed in the delivery service. Waited for more than an hour for my cookies to be delivered and I was late for class. On the website it said the maximum wait is 30mins. I called and not much help either. Will not be ordering again. read more

Okay this is quite literally the most genius idea ever!!! Hot fresh cookies AND the deliver. I'm sorry but that doesn't get much better imho. They're chocolate chunk is the absolute best and an amazing oatmeal raisin as well. Even reheated they were the best. read more

Insomnia Cookies - Chocolate chunk cookies - Desserts Near Me - Denton, Texas

Cookies are delicious. I should've took pictures but they were eaten before I could. Lol

Great service and delivery! I had these cookie delivered for a birthday gift. They were prompt and notified the recipient before delivery. Great service. read more

ordered Insomnia Cookies from the Denton, TX store but they delivered to wrong address. I called customer service and they couldn't get in touch with local store so they sent an email asking to resend the cookies to the correct address. 2 hours later still no cookies and this is my son's birthday. I called back to customer service and after waiting more than 20 min I finally got a person. I requested a refund and requested a call from store manager for additional feedback (waiting). I also ordered from Tiff's Cookies instead as I never had issues with that franchise. Will not recommend Insomnia Cookies. read more