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    Inside Business

    5.0 (1 review)
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    Pilot Media

    Pilot Media

    1.1(34 reviews)
    0.0 mi

    The Va. Pilot is a joke! Service is poor at best. I get billed mid cycle over and over and have to…read moreexplain that I'm not due to pay. It's like they WANT you to cancel the paper. Today I called to say that I didn't receive my paper. I went out and returned home to half the newspaper strewn over my yard. I hardly think that paper jumped out of the bag on its own. Just the carrier being a smartass.

    I have had an ongoing problem with numerous missed newspapers. I have requested THREE times to be…read morecontacted by a District Manager to discuss. Each time I was promised and each time I was ignored. When todays paper did not arrive. That was the last straw. I contacted customer service again, demanded to speak to a supervisor . Was refused until I continued to demand. Finally, a level 2 "Customer Advocate came on, verified all of my ignored requests and promised me a call today. You guessed it. Ignored again. I sent an email to Mark Quan, Circulation director and Shaun Fogerty, executive Director of Sales and also copied customer service. Still nothing. I now plan to take my concerns to social media, and also to my neighbor, who happens to work for the Pilot. We are an older couple, who enjoys a physical paper with our morning coffee. If there was some sort of alternative option that we could subscribe to, we would. Does anyone have any possible recourse for us? Customer service is non existent. They simply do not care Aa

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    Inside Business - printmedia - Updated May 2026

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