Terrible service for taxpayers who try to use it. There is no support, and home visits are not honored as scheduled. They either don't show up or fail to inform you if they can't make it. This only adds more stress to families seeking assistance. Their services are very unprofessional. read more

I highly recommend Natasha Lampkin for outpatient therapy. My first two therapists left so much to be desired with their numerous instances of unethical behavior that I almost gave up on mental healthcare entirely. However, I enrolled in INOVA's adult outpatient program at my physician's behest, and it was one of the best decisions I've ever made. For the first time in therapy, Natasha made me feel heard. She was taking in everything I was saying without jumping to false conclusions, grossly overreacting, or gaslighting me. I was able to comfortably open up to her about extremely personal subject matter that would always feel like pulling teeth with my past therapists. Unfortunately, INOVA's outpatient program is only for 8-12 weeks, so we didn't get much time to delve deeper into treating my severe mental state - but Natasha renewed my faith in mental healthcare providers and gave me the confidence to immediately find a long-term therapist to work through my many struggles. I'm so thankful for my experience with INOVA. read more

This firm is so unprofessional and difficult to work with. I had an appt with Keisha Matthew's at 8:30, I called her 20 times and left two voicemails at the number she left me, and she didn't call me back until 9:20 asking if I wanted to reschedule. No thank you I will be finding a better mental health provider!!!! Get ur stuff together!!! read more

I went into IPAC center, whom referred me to see Dr. Robertson, Keida-Ann (located next door). I had three visits with Dr. Robertson, I really tried but I just didn't like her at all! The first day she was 15 minutes late, cutting my session short. I complained to her immediately and her response was that in her office, she respects scheduled time. I spoke to the office manager and they told me; once the therapist starts a session they have to have a full session, no matter the reason it started late. The therapist has the option to cancel, before the session starts, if it's 15+ minutes late. If they chose to continue with the session, they have to have a full session. From then on I started my timer on my phone and set it on her desk facing up for my other two sessions. On the floor of her office, she has a huge whiteboard with her 'trauma theory'. She tried to force my situation to her Theory from the start! And it continued all three days that I saw her. She made a diagnosis in the first session that I disagreed with and I told her. She recommended me to read books on that topic. Which I did and I still disagree. The second session I told her I don't like that she diagnosed me so quickly and I read the books but I didn't buy them, as she had insisted because I personally don't feel they describe my situation. She seemed upset and acted aggressively and continued to enforce her diagnosis on me. I told her how she was making me feel. She argued with me, my response was "you can't tell me what I feel is incorrect" and she stopped. Third session was a repeat of her aggressively trying to enforce her theory and diagnoses on me. I kind of just sat there with very little to say to her, I was so over her. I went back to IPAC and saw one of their temporary counselors, who was just heaven sent. They helped me deal with my emotional, mental distress on my personal issues and what I went through with Dr. Robertson. They also helped me find another doctor that I can see on a more permanent basis with in my network. They also talked to Dr. Robertson's office manager to let them know about my distress working with her. read more

I'm so disappointed to write this and have never taken the time to write a negative review on anyone, at any business, ever. No matter how bad my experience...anywhere, ever. This afternoon I had such a terrible experience with Dr Robertson - my immediate thought was to keep to myself and just never go back - but I'm writing this thinking of the fact that it's the purpose of Yelp to help anyone else in any way and maybe if I contribute to the same reviews of this doctor, that have been previously posted that I ignored, I can help future people from experiencing further pain by seeing Ann Robertson. Without focusing on details of my situation or why I needed behavioral help therapy I will share facts: This was my second visit with Ann - there was no attempt to develop rapport first visit ( which was addressed by Ann initially as her style is "different") I was fine with that and gave second chance - today I was met with a piece of paper and pen - asked to write down everything good and bad I have ever experienced in life - then asked to explain it all in one hour - as she yawned continually the entire time and said nothing. Until- "okay our time is up" not one word - only yawns - as I took a chance and articulated to her things I have never shared with anyone! Not even any sort of positive affirmation at the end - nice talking, welll be okay, we will continue next week - it will be okay- NOTHING EXCEPT OUR SESSION IS UP. Certifiably disgusting. I'm humiliated that I shared so much to someone so void of the ability to relate/ provide any type of feedback- and disgusted that Inova would trust someone like this to see people with serious behavioral health issues - and left feeling more helpless than I was coming in. Probably the most disrespectful professional encounter I've experienced and in the worst way possible at the worst time possible - anywhere. I'm again so disappointed by my own experience and to have to share this - and would have rather kept this to myself - but upon further thinking - I will do anything now to prevent this from happening to anyone else in need of emergency quality behavioral health support. If you're in need of mental health care - do not see dr Robertson. She does not have best interest or passion for helping. At all. read more

I went to see Todd Augustus next. He didn't pull any of the b.s. that Ritu did - recognized what I needed and didn't try to overprescribe/put me on a treatment plan. Easy to talk to, with good bedside manners. Can do medication management only. Though he did ask twice if I had guns, which was perplexing. Maybe I'm missing something? Alas, he is transitioning to kids-only. This visit isn't 5 stars is because: 1. Todd leaving July 25, 2014. Boo. 2. Ritu will be the only one there after that, until/if they find a replacement. No one in the works, as of June. read more

My experience parallels Kathryn G's, in Yelp's "Not Currently Recommended" section, with the same therapist, Keida-Ann Robertson: "I found the therapist, Ann Robertson to be so unprofessional. She never paid attention to me when I was speaking, constantly writing who knows what in her notes on her computer; diminished my intelligence repeatedly in various ways, continually made judgmental faces at me along with outlandish assumptions about my feelings from the get-go, was heavily biased and let her own issues influence the way she behaved toward me in my treatment, made me feel awful about myself and how I felt, shorted sessions, and ultimately traumatized me, ruining my life in just one short month. It sounds dramatic, but I can't even explain the brunt of her actions. Seven months later, I am still trying to recover from the situation that happened at INOVA Behavioral Health. I don't recommend her to anyone. I'm not normally one to write reviews, so the fact that I am is truly saying something." I spent 20 minutes with Keida-Ann. In that time, I found her style to be abrasive, inappropriately intrusive, and a toxic unfriendly -- not qualities of a therapist or that helped me share very personal information after having just met her. She repeated the questions on my intake assessment that I had answered, sometimes repeating the question louder if I tried to explain my answer. When I described my reasons for seeking counseling for grief support and stress management, she repeatedly asked me "Why are you stressed?" and told me that I was trying to control the situation when I told her that I needed to open up slowly about painful issues and asked if we could get to know each other better. Keida-Ann's listening style was not like other therapists I'd been to -- she did not smile or nod when I talked to her or use inviting body language (positioned parallel to me looking at a computer). We agreed we were not a good fit. I tried to schedule with another therapist and, after making an appointment, had my appointment canceled the next day. I wrote the intake rep for assistance, and I got this email : "Hi Julia, At this time we have to unfortunately cancel your appointment. A case review and consultation was done by Dr. Deroma and we will not be able to see you here at Inova Behavioral Health. I apologize for the inconvenience." I'm not doing business with INOVA Behavioral Health, and telling everyone I know to seek other clinics. I'm a big believer in mental health, so I hope INOVA doesn't harm anyone brave enough to take the first step in seeking counseling. read more

I'm so disappointed in this office. The idea of providing (pay for) mental health is great. And having walk in hours are so nice. But the office hour might as well be NEVER. The providers scheduled to work just call out whenever it suits them. Leaving super lengthy waits and cut offs for the day. When you are forced to use places like this for your mental health because so many professionals are opting out of taking insurance making your care cost restrictive. The wait is already outrageous (and even then you're willing to wait) they tell you they won't see you because they lack staff. The problem seems to either be a lack of professionalism, possibly a lack of pay, under supported staff or not enough providers. Why else would these providers keep calling off. We are in a mental health crisis in America. Omg it's hard to get help when you are in control of your mental faculties. If I was in desperate need of mental health I would defiantly have fallen through the cracks. Shame on the administrative staff that allows such a critical component of the health care field to fall so short of the bar. Think of all the people who needed critical mental care and are not being served. This is how terrible things happen. read more

Unfortunately, I never got an opportunity to work with anyone at Inova. After 3 days of calling and leaving voicemails, over the course of almost a week, I still have not heard back from anyone. Seems strange that they would not have someone manning the phones, and even stranger that they don't return calls. Guessing they get a lot of jumpers and are ok with that. read more

THE WORST. Cannot get anyone to return a phone call or answer a new patient E-mail, after a MONTH. I even have insurance AND a referral from my physician. read more

The nurse practitioner I saw was very respectful and easy to deal with. The practice itself was a different matter. I left the country for several months for thesis research. They knew that in advance. Yet when I came back and tried to refill my prescription, they refused to give me even a single refill without an appointment. Apparently I was expected to meet with them as soon as I got off the plane. Any reasonably informed person knows that going off any medicine abruptly and without proper medical guidance can be hazardous. Yet apparently they're more concerned about the dangers of people using the medications that they themselves prescribe than about the dangers of people being suddenly forced off those medications. Any practice that treats me that unfairly and recklessly had lost my business. read more

One of the worst doctors I have ever been to. In the amount of time I have been here I have seen 5 different doctors who all want to diagnose me with something different and change medication I have been doing well on. My most recent doctor has made me reschedule appointments 3 times because he keeps changing his work days or is on vacation. I tried to change doctors because my schedule does not permit me to have appointments the days he is available, which is only twice a week but of course a manager is not available to honor my request. The most recent time I called up to change my appointment I was placed on hold 20 minutes with no one coming to the phone. I hung up and called back and someone took my call right away. I would not recommend this place to anyone. read more

I really wanted to like Inova Beahvioral Health in Ballston, but they are pretty horrible in quality & service. I'd constantly show up to appointments that were scheduled far in advanced, and the door would be locked. No call or anything canceling it with me, and when I'd call the office no one would pick up. I have had this happen to me at least 3 times. They also don't bother to call you if they decide to randomly close due to it snowing for 5 minutes. I was charged wrong for my co-pay for months, only to be told by my insurance company, along with a shit ton of bills of what I was supposed to actually be paying. The therapists & psychiatrists are always at least 10 minutes late to getting you. I had been seeing Ritu for a few months before she left, and literally I had an appointment with her for her JUST to tell me "oh hey i'm leaving, the new doctor is going to be here in 3 months". I paid $60 for her literally to tell me that, and when I discussed concerns about my meds not working well, she basically just told me to talk about it with the new doctor in three months...Let me just note that my appointment with the new doctor was one that the door was locked on. For the therapist, while she gave me some helpful advice at times, and helped me learn more things about myself, she was also not very good. She'd constantly be on her cell phone or computer, and would make "omg" faces at some of the stuff I'd tell her. I don't think this is very professional at all. Her room (which was a desk, and like one uncomfortable office chair you'd have to sit in), was always insanely hot due to her running space heaters at full blast. It just wasn't a very nice or comforting environment. Another big issue is that they'd be horrible with refilling meds. I was off my medication for over a month thanks to their inability to properly send my pharmacy prescriptions, and when I'd call for them to fix the issue they wouldn't answer. I'd constantly have to also call the office to get them to send my prescriptions (when they did) because they'd wait weeks and forget about it. After all this insanity, no phones answered, and no call backs, 3 months later I get a call from them saying how they missed me & wanted me to make an appointment. Crazy. Overall: Unprofessional therapists & psychiatrists, would let you run out of your meds, would never send in prescriptions, frequently just has the office closed while you had a scheduled appointment, and uncomfortable facilities. The people at the front desk are very nice, but apart from that, this placing is super lacking. read more