Staff members are very rude, incompetent and very unprofessional. Talking about personal matters…read morewhile people is waiting. Specially the receptionist. If you ask a simple question you get 3 different information. My suggestion, change your staff.

My wife and I have been under Dr. Suarez's care for 20 years and we have always been taken care of…read moreby Dd. Suarez in the most thorough and professional manner. The staff he currently has are efficient and proficient with their medical services as well.

Medical staff discriminates you because of your gender yells at patients for nothing and when you…read moreask for a Supervisor they tell you if you wanna leave at your own risk! I would like to file a complaint for Medical negligenance !!! I came in with posible stroke (chist pain) Melissa the nurse NEEDS to be fired if you have the nerve to yell at a patient while his asleep your in the wrong line of work be respectful I truly hope that this goes up to the chain of comand eventually someone will die ,staff need to be held accountable for their actions! Please to staff quite covering other staff actions especial when there un profesional hope I recieve a letter from hospital and they actually really take this matter and fire this person not just take patients Insurance

I came in yesterday late afternoon with terrible stomach pain. Everyone from the guard in the…read morefront entrance to my ER nurses Jayden and Michael to the techs who took my chest X-ray and CT Scan (sorry, I only remember Eddie's name but both were great!!!!!) Turned out I had a raptured appendix!! My PA was wonderful. He kept me informed and made sure I got pain meds right away My surgeon was Dr White. He's thorough and performed a successful surgery. The nurse who assisted in the ER and the anesthesiologist were both so nice when I was taken to the operating room(sorry I don't remember your names, but definitely have not forgotten how kind you were). Paola and the staff who prepped me for surgery were also very kind. Paula was with me after surgery and took such good care of me. Thank you I was rolled into my room after midnight. Jasmine and her nursing assistant were wonderful. I felt like they spent a long while with me and checked on me throughout the night. My day nurse Karla and her nursing assistant Cecy have been equally wonderful I think I have to stay one more night and am very grateful they are not rushing me out. Thank you, Dr White My husband and I are very grateful to the whole team

This is an excellent doctor who is very caring and has always provided excellent care. He makes…read moresuggestions in terms of health care and will always get you in if you need an appointment.

I have been a patient of Dr. DUONG in the Calexico clinic for quite sometime. I value the…read morerelationship I've grown to have with Dr DUONG himself, and appreciate his care, however, his staff in the front office are rude, combative, unhelpful, laugh at the patient and lack a lot of knowledge with the insurance world and how to be sympathetic with their patients. I was told I was being charged for procedures I did not get serviced. When I confronted the front office staff both Hispanic girls talked over me, where not able to explain to me why they wanted to charge me extra fees, hanged up on me when I asked to speak with Dr. DUONG directly over the phone. When I walked in in person refused to tell Dr. DUONG I was there to speak with him and laughed at me and mocked me when I told her I would be filling a grievance. I came in with accurate cpt codes for services rendered to me and reminded them of Dr. Duongs contract with my insurance company. Female at front office stated she will be adding a billing to code to my claim everything I did not get the services she was referring to. I told her if they did that that she would be committing fraud and asked politely again if o could speak with Dr. DUONG about the issue. Front office female laughed again at me and told me no, that doctor DUONG was very busy. I told her kindly I understood he was busy and requested for him to call me back the following week. She laughed at me again sarcastically and started her will be busy then too. I think she knew she would get in trouble if DR. DUONG heard about how they treated me and how she wanted to Bill me for services I not receive. As much as I like Dr. DUONG and appreciate his dedication to me as his patient I find myself having to leave his practice because of the horrible and rude treatment received by two of his front office female staff. It is not worth it to for me to experience horrible mocking behavior from his staff every time I go into the office and every time I call the office. It is sad but these two female front office workers giving horrible customer service sets the tone and makes me never to want to go back to the office and not recommend the office. Dr. DUONG if this message ever gets to you, look closely at your front office staff in calexico attitude and maybe re-educate them to be kind and give God customer service to your patients because your service is good Dr. DUONG but some of your staff makes it undesirable to continue visiting you as a PCP.