Welcome to the Hotel of horrors....
Horrible Experience - Bedbugs, No Help from Staff, and a Ruined Trip
I'm leaving this review because I believe it's important to warn others. We booked two rooms at this hotel -- one for our child and one for my husband and me. We checked in around 5 or 6 PM, unpacked, and went for a walk. We returned around 9 PM. I put our child to bed, read him a story, and dozed off next to him.
I woke up feeling tired, reached to turn off the light -- and saw a bug on me. At first, I thought it was something harmless. But then I saw more -- bedbugs were crawling all over the bed, on me, on my child. I called my husband in, and he crushed one -- it was full of blood. That's when we realized the bed was infested.
We woke our child and lifted the sheets -- the bed was swarming with bugs of all sizes, from large ones to tiny, barely visible ones. They were on the sheets, pillows, and even on the walls.
We called the "emergency" number -- no one answered. I knocked on the manager's door (this is a small Victorian-style inn with only a few rooms) -- no response. I left a message, but no one called back. Around 11 PM, we packed everything and left, searching for another place to stay. We drove around until 1:30 AM -- most hotels were either full or closed for the night. What was supposed to be a relaxing birthday trip for my husband turned into a stressful nightmare.
The next morning, while unpacking, I found bedbugs in our luggage -- one in our child's suitcase and another in ours. I also noticed a bite on our child's leg. We spent the entire day steaming every item of clothing and luggage, trying to kill any remaining bugs.
The hotel manager finally called in the morning, apologized, and claimed this had "never happened before." She said the owner would call us and issue a refund. But no one called. I went back to the hotel and asked to speak with the owner. When he finally responded, he gave a brief apology but showed no real concern. No compensation was offered, and there was no accountability.
Even worse -- the hotel was still fully operating, accepting guests like nothing had happened. In a building this old, bedbugs are unlikely to stay in just one room. They should have shut the hotel down, replaced mattresses, treated everything professionally. Instead, they pretended all was fine.
One of the staff even accused me of "scaring guests" and "trying to hurt their business." I told them I wasn't trying to damage your reputation -- but people have a right to know the truth.
This was the worst travel experience of my life. I travel frequently and have never encountered anything like this. I hope no one else has to go through what we did. If someone had written a review like this earlier, we never would have stayed there. I'm sharing our story so others can avoid the same nightmare. read more