I will give Inn Partners two stars because they started out fantastic! They priced our Inn at a fair price that both buyers and sellers were happy with.
Then the deal went south, we had to come down 150k on the price. Once the deal was getting tough, I got transferred from Eben to Bill. Bill seemed to just want to get this deal done and get his commission. I don't think he even knew the price we agreed on. He went to the bank and offered 25k less. Who is this guy working for... not us! We had never sold a business before, therefore, we were at the mercy of Inn Partners to get the best deal for us. Inn partners never advised us how we transfer over the utilities, the money, etc. It was a mess. So after we came WAY down on price, the only person I was getting information from was the buyer's realtor, who manipulated the situation to favor his clients. Inn partners recommended an attorney who didn't fight for us. I felt completely alone in this situation and seriously almost had a nervous breakdown. It's been a while now, but the sellers and the bank still owe us money, however, Inn Partners and the buyer's agent are sitting pretty. They received their full commission on the total amount we STILL don't have and will not have for five years. If you have a simple sale, maybe Inn Partners is for you, however, our deal was just too big for them. We had ALL five-star reviews with our business. So I know customer service and as nice as these folks can be and I do think they mean well, for a bigger or more complex property, maybe try someone else. read more