Pros: Good communication, organized, nice people, online…read moreowner's web-portal. Cons: High fee structure, excessive maintenance, expensive repair/maintenance fees, difficulty finding the initial tenant, long wait time for payment. I contracted with 33rd Company to manage my single-family home in Olathe, KS, in April of 2015. They had a tenant that met my parameters ready to move in on July 1st, so I had two months to pay a mortgage on an empty home. The first six-months were very challenging as maintenance requests began to pile up immediately. I thought my 20-year-old house was in very good condition (I was told it was during the walk-through), but numerous maintenance requests were made; from minor nuisances, to more complex and expensive work-orders. Early entanglements resulted in my carpet's being cleaned twice (I hired a company when I moved out, and they had another company do it at the tenant's request) and the home being professionally cleaned twice (the place was not clean to the tenant's standards upon move in, and the firm 33rd Company hired to clean it apparently did not do a satisfactory job the first time, so they had to clean it a second time). I fought the redundant charges but ended up having to pay all charges in full. It's worth conceding that no property is flawless, unexpected things can and will happen and a landlord should be expected to remedy them by whatever means necessary in order to ensure a safe and functional property. However, one month was so bad that I actually had my bank account debited instead of credited because I owed 33rd Company money for all of the fees, maintenance and services provided. One has to keep in mind as well, that 33rd Company receives a maintenance scheduling fee anytime a contractor is dispatched for a repair on the home. Therefore, they are financially incentivized by tenant's making requests. They do attempt to troubleshoot all tenant requests first, but in my experience they weren't often successful. The last six-months ran more smoothly, with considerably less maintenance requests. Although these months were not completely without nuisance. One example comes to mind where I was charged $250 to unclog (not replace) a water pump inside of a washing machine, a fee that is egregiously high, especially considering the pump was clogged by the tenants living there. I disputed it, but ultimately had to pay the full charge. Regarding income, despite having the rental amount set $509 above my mortgage payment, I had a net profit of just $840 for the 2015 tax year. Also, in terms of cash flow, be aware that even though a tenant's rent is due to 33rd Company by the 1st of the month, you will not receive your portion of the rent until the 15th of every month at the earliest. It was not uncommon for the payment to hit my bank account until the 18th of month (bank holidays). The tenant chose to vacate after the year for personal reasons, which was fortunate, because I was planning to terminate my agreement with 33rd Company at that time. My house looked great when the tenants departed and the home was returned in as good if not better condition than when I left it, which was a relief. The outdoors needed some work, but this was handled quickly. I suppose I had an erroneous assumption that this agreement between owner, renter and property management company, would be a 1/3 equal share partnership. Yet it always felt like a 50/50 partnership amongst the tenant and company, with my home being a hostage and me not having any opinion in matters. In hindsight, I wish I would have managed the property myself or sold it in the currently booming real estate market. I would not use 33rd Company for any services in the future, nor recommend them to a friend, but I wish them no ill-will and hope they continue to improve their business.

The billing department is run very well. The staff is helpful and prompt with their responses.read more

Mr. Winkelman: 1…read more We are in St Paul, we have been using services to clean up our yard for 30 years, none like what you had. 2. You left 48 bags in our curbside, not even bother to notify owner as a so called Property Management Firm????? How can we trust your service 3. Why our tenants unanimously give your service a Subpar, No Rehire recommendation to me???? 4. Stop personal blamings, focus on how you can improve your services. 5. The yard is considered very small, if you use a handyman who does not have tools, yes it is becoming big yard, as you told me, this small yard took your handyman 8 hrs to collect leaves, what?? Never heard of before in our 30 years?? Peter L

Brent is on the ball. Fast to respond. Ever on top of property details, repairs and keeping the…read moretenants happy. He's personable, conscientious and informative. We've had other types of property management firms in the past, for our modest rental property. And these other firms were never as fast or as reasonably priced as the Twin Cities Property People. You SHOULD hire this company.

Best property management company I've rented from! Wendy has been great to work with. We had a few…read morethings that needed fixing when we moved in and they handled everything very quickly and professionally. My rent is also affordable! I would recommend them to anyone looking to rent!

Wendy Legeros has been our property manager for over 5 years now and she has been an absolute…read moreangel. She took over our property at the worst possible moment (we had a massive water leak caused by our tenants that caused widespread damage on multiple floors) and handled it with the utmost professionalism and personal care. She juggled insurance, repairs, needy tenants and an HOA that is worthless, with patience and a competence that is unmatched. She is butally honest (which we love!) and has a great sense of humor - we were so lucky to have her during that trying time. THERE IS NO OTHER PROPERTY MANAGER I WOULD EVER WANT!!!

Very hard to contact for a walk thru. Applied, paid $120.00 app fee and was ghosted! No follow-up…read more The place is still listed for rent. I have asked for our application fees back and have received no reply. Our applications still show submitted. I would like them deleted! UPDATE: I reached out and Renosy promptly got in touch with me and in good faith refunded my application fees. This resolves the issue. Be careful that your applications are reviewed in a timely manner by Renosy.

Abby was very helpful in scheduling my contractor to do annual maintenance at our Rental property…read more She was communicative and followed through.

I was just doing some research (as my husband and I hope to buy a rental property in the next year…read moreor so) and I came across some reviews... Needless to say, I'm pretty shocked by the lack of professionalism and based on what I'm reading here on yelp, I honestly don't know whether or not I would use this property management company.

They are fine unless you ask them questions. They respond quickly, but eventually rudely. The…read moreturnaround time for collecting the rent is about 2 weeks, which is too long. I would never use them again or recommend them to anyone.

This apartment was the ultimate worst place to live in the Twin Cities. The manager Shelly Cole is…read morethe most incompetent, rude, and uncooperative person to ever work in customer service. Maintenance issues took months if they were ever even acknowledged, and they would pull rules out of no where that were not even ethical. Seniority between tenant based on how long they lived there was grossly abused. The office was never open during working hours. Employees would go off and do personal things around town when the office was supposed to be open Plowing and ice accumulated leaving elderly to slip and fall. plowers wouldn't come until a week after snow fall, even after they had it would look the exact same. The apartment halls were dirty, and stunk of animal waste and were very poorly cleaned by the so called "care takers". Letters of importance are thrown at your doors as well as packages for anyone to steal. Management would make you feel as though you were a criminal every time something was addressed to the building or you personally.The office personnel needs to take courses in customer service instead of making their paying customers feel like inmates. Someone complained of theft and robbery to her apartment over 8 times and management did not let her change her locks or do anything about it. They told the police to ignore her. What is acceptable for some tenants is not for others, for example having a grill on your deck is against the rules, but not for the people who have lived there for ever. They also call the shots and call the office if anything is not to their liking, including things like a dog peeing outside on a tree.

I have lived there for quite some time and I will have to say the maintenance is really lacking…read more In the 651 building alone they have had huge holes cut out of the ceiling in the hallways for about four months now. They fixed them once then cut them again and it's taken this long to redo them. This has happened before. Also the maintenance gets to you when he wants to. That can be weeks or even months. 541 where I live smells gross all the time and the doors are slimmy to the touch. The laundry room took about three months to redo from the time they started. Office staff was always nice and helpful but if I had another place to go I would.