This apartment was the ultimate worst place to live in the Twin Cities. The manager Shelly Cole is the most incompetent, rude, and uncooperative person to ever work in customer service. Maintenance issues took months if they were ever even acknowledged, and they would pull rules out of no where that were not even ethical. Seniority between tenant based on how long they lived there was grossly abused. The office was never open during working hours. Employees would go off and do personal things around town when the office was supposed to be open Plowing and ice accumulated leaving elderly to slip and fall. plowers wouldn't come until a week after snow fall, even after they had it would look the exact same. The apartment halls were dirty, and stunk of animal waste and were very poorly cleaned by the so called "care takers". Letters of importance are thrown at your doors as well as packages for anyone to steal. Management would make you feel as though you were a criminal every time something was addressed to the building or you personally.The office personnel needs to take courses in customer service instead of making their paying customers feel like inmates. Someone complained of theft and robbery to her apartment over 8 times and management did not let her change her locks or do anything about it. They told the police to ignore her.
What is acceptable for some tenants is not for others, for example having a grill on your deck is against the rules, but not for the people who have lived there for ever. They also call the shots and call the office if anything is not to their liking, including things like a dog peeing outside on a tree. read more