While we enjoyed the dance teachers and the front lady was so friendly, our experience with the owner Chris was terrible and ensured we will never return. Poor communication, lack of follow through, charging ridiculous amounts to participate in the performance and worst of all, not providing the recital photos and video we paid an arm and leg for.
Keep in mind this was a dance class for 4 & 5 year olds. It felt like they wanted to pump every last penny out of us while giving absolute garbage customer service.
-A sparkly shirt and plain polyster pants was over $100
-3 tickets to attend said performance at a highschool auditorium, over $100. Yes we were at the front, tickets at the back row were not much cheaper tho
-Taking your own video and photos of performance not allowed so they charged a 'media fee' of $110
-For one dance performance, we paid over $300!
The worst part of this, we have not received any photos or videos from the 5/24 recital. I have heard from other parents in the group that they got theirs a month ago.
I have spoken to Chris on the phone who told me directly they were coming -- this was over 3 wks ago and 6 wks after the recital
Called 2 weeks after that call and left a voicemail, no return call
Emailed twice to Chris, no response.
We've had to waste so much time hounding this studio for the services we paid for and never received. I've finally filed a claim with my bank to dispute the charges. Would have done it via Better Business Bureau but of course they're not listed.
There were other issues with them offering to not charge for a late start and leaving early but of course, those agreements were not honored by Chris as well. read more