If you are looking for someone attentive, responsive and uber knowledgeable, Ingrid is it. We had a need to shop new insurance due to some family changes and changing insurance needs. After dealing with Ingrid, we simply can't say enough good things about our experience.
She is very skilled in using current, modern technology to communicate, get business done and her amazing level of responsiveness.
We originally requested a quote online from Ingrid Walker Insurance. We got an e-mail from Ingrid the same day(Fri) that we requested the quote requesting a phone call so she could understand our needs and tailor a policy quote to meet our needs. She was not in a hurry, knew the right questions to ask to zero in on our needs, was very pleasant, professional and obviously knew the insurance business VERY well. After the conversation, we received an email with several quotes and a very clear explanation as to the differences in the quotes. The quotes were competitive and from highly recommended and rated insurance carriers.
About 3 weeks later(after the quotes), we found ourselves in the sudden situation of getting an amazing deal on a new car and wanting to take delivery that day. We called Ingrid out of the blue in the morning on Dec 23rd to ask her if she could write a new policy by 3pm so we could take delivery of the vehicle. The answer was a resounding yes!!! We than asked her if she could change our entire policy from our current provider to Ingrid Walker Insurance(3 cars and an RV) based on our previous quote at the same time. Again, no problem!!
Unfortunately(as happens when buying a car), instead of getting the deal done at 3pm, it didn't happen until around 5pm AND we couldn't get all of the information Ingrid needed earlier in the day. When I asked Ingrid if she would be available given it was getting late, we were told she would do whatever was needed so we could get insurance for the new car(and get our entire policy moved from our old carrier) that same day. After a combination of phone calls, e-mails and texts she got us completely squared away!!!
Not only did she get us squared away, but any documents that needed signing were done electronically AND before we got home with our new car, she had an account created for us so we could see(and manage) all the details of our policy online.
We are still in amazement at how attentive, responsive and technology enabled Ingrid was to our needs.
Ingrid Walker Insurance is truly a 21st century business!!! read more