I can not give enough praise to Dr Wilhelm and the staff at PrimeHealth. While I had some concerns…read moreabout the costs of a concierge practice, it's some of the best money I have spent. Dr Wilhelm is caring, knowledgable, and so committed to providing the best care. My son, who is also a patient of hers, had a very scary medical issue...thanks to Dr Wilhelm, her team, and the team of Dr's she put together, he is not only fine, but thriving. Honestly, I don't know what we would have done without her. Had we not been patients in this practice, and going through the "standard" medical process - well, I can't even imagine....and thank goodness I don't have to. Thank you!

Best Care I've Ever Had Dr. Gardner is a caring and highly…read moreexperienced doctor who takes the time to get to know his patients and understand their medical issues. He is literally available 24/7 and patients get as much time as they need for appointments. His staff is caring and helpful. In short, he's a rare find. He's a bit more expensive than the average doctor but, if you can afford him, he's worth every penny.

Dr Stephanie GIllis is attentive and thorough. She is engaging and a delight to have as a Dr. Her…read morenurse assistant was a delight with smiles and personality. A welcome experience to others Dr.'s offices. The front desk could offer greetings to the patients as they enter, this would be refreshing.

Dr. Andrew Runkle has been my Primary Care Dr. for 15 years now. He is a very concerned and caring…read moreDr. I'm so thankful to have him. He listens to every detail when talking to him, he researches difficult problems, trying to find better ways to treat any condition. He's always glad to see his patients, and is interested in what their personal life is like. He remembers everything he's told. I am grateful for the excellent care I've received under his care, and recommend him to everyone. His Nurse, Helga, is a wonderful, caring person, right along with Dr. Runkle.

I made an appointment with doctor cook who I have seen before went at 9 am they said no record of…read moreappt. They ask if I had any of these symptoms a long list I said yes headaches and sore throat they turned me away I explained I was fully vaccinated and boosted and that I have bad allergies told me I could go to Asheville to their tent I have been their before it is in the parking lot beside the trash dumpster which was unhelpful because I didn't have Covid which is all they care about but the won't do blood work at the tent. so if your not going to see patients then just close

Run! Run! Run!!!! There is a reason that this practice has about as many 1 star reviews as 5. There…read moreare a lot of reviews talking of how rude the office staff is, and that is an understatement. I am not sure why Dr. Bubb has such obnoxiously rude people working for her. You would think that Dr. Bubb would train her staff to be sympathetic to people with medical issues, but that doesn't seem to be the case. We have been waiting for almost two days for them to answer one question so that my mom can have her tooth pulled that is causing her so much pain, she can't eat (which she needs to because she is diabetic). I was promised phone calls back which never happened, the dentist office told me they can't get answers from Dr. Bubb, and when I call, the staff keeps making excuses instead of answering one simple question for the dentist office. And when I explain that my mom needs to eat because she is diabetic, you would think the staff gets bonuses based on putting off patients and clients. We still can't get my mom's took pulled... a 79 year old woman with diabetes can't get help because Dr. Bubb can't answer one question! One question! If this is how they treat her, how do you think they treat all of their clients? Reviews don't lie, people. Run.

Our family had a terrible experience at this office and we will be seeking care for our children…read moreelsewhere. Be careful when making an appointments for a well child, which our insurance covers 100%. This office billed it as a sick child visit and insisted it turned into a sick child visit which is completely false and resulted in an additional $150 due out of pocket for 2 separate appointments for 2 of our children with Dr. Bubb. Even our insurance confirmed the diagnosis was a well visit and they thought it was strange the office billed it incorrectly. I thought when I called the office it would be resolved but they would not acknowledge their mistake. They were very rude and kept repeating that we acknowledged at check in we would pay if the visit turned into a sick visit. As another reviewer commented, this office is also not friendly with delayed vaccine schedules, they say they are but they are NOT and make you feel very intimidated if you want to take things slowly.