Where do I even begin? I genuinely dislike leaving negative reviews, but in this case, I feel obligated to share our experience--because I wish someone had warned us before we made the decision to move forward with Ingenes Tijuana.
There were so many red flags along the way that we ignored, and it's something I deeply regret now.
From the start, there was zero follow-up and absolutely no support throughout the process. You are assigned to a single doctor, and that's the only person you can contact--no nurses, no coordinators, no one else to help. When I had urgent questions about medications, I tried every possible channel: calling all available numbers in Mexico, messaging on Facebook and Instagram, even contacting their Orange County office begging them to reach him. Sometimes it would take days--or even weeks--to get a reply, if I got one at all.
More than once, we were forced to make medication decisions on our own using the internet because he wouldn't respond in time. When they did respond, it was usually after 11 PM--so you'd get answers anytime between 11:00 PM and 2:00 AM.
The whole process felt like a complete waste--of money, time, and, most importantly, my body.
There was no accountability, no communication, and no compassion. No phone calls--just cold, impersonal text messages regardless of your outcome. Not even a courtesy call to explain what happened or what could be done differently.
The whole experience was emotionally draining, physically taxing, and deeply disappointing. IVF is a delicate and vulnerable journey--and this clinic treated it like a conveyor belt.
On top of that, medical passes weren't always available, so be prepared to wait 4+ hours at the border for each appointment.
Please, don't be fooled by the lower cost. What you're actually paying for is neglect, frustration, and poor medical care. We regret every part of this experience and would never recommend Ingenes Tijuana to anyone. They wasted our time, our resources, and put us through emotional hell for nothing.
Save yourself the heartache. Go somewhere that respects your time, your health, and your hopes. read more