Can I put a negative star? Terrible customer service. Never call back. Doesn't answer texts…read more Warranty work promised. No show after promised dates. Promises made. Don't waste your time. Rv resort we stayed at has many dissatisfied customers who would never use again. We ended up with black mold in our rv and had to take to another business to have much of our interior ripped out due to roof leak repair not completed properly and in a timely manner. Rip off !!!

After a long drive in my motorhome, I arrived with a skylight leaking and stairs that weren't…read morefunctioning. I called Andrew and he was able to get my service call done the same day. He actually had both my problems resolved within a one hour service call. Professional and knowledgeable.

Great honest work, excellent customer service. Highly recommend. Thank you, Matt and your team…read more Greatly appreciated!

JEFF IS THE GREATEST RV TECHNICIAN, HANDS DOWN! Late at…read morenight I snagged and disconnected a low hanging cable. This created cascading issues, beginning with shutting down my inverter. David responded quickly and talked me through diagnosis and a stop gap solution. That got us back up and running, saving a refrigerator and freezer full of food. It was only after the power was restored that Jeff and I realized he was over 1,200 miles away and would not be making the permanent repairs required. I can't express to you how patient, knowledgeable, and helpful Jeff was in getting our self-imposed electrical issue resolved. Additionally, I've picked up some new skills and just a bit of knowledge. You can't put a price on that.

I have several years experience dealing with RV dealerships. My last visit was to repair the side…read morefrom an underestimated short turn. They did a great job. While it was there they serviced the axels and fixed a warranty issue. I really like their weekly updates when awaiting parts. The service manager, parts manager and shop staff are just simply good people. I highly recommend buying a trailer from them. It's the service after the sale. Not something you'll find at those big money machine dealers. Thank you Travel Camp of Melborne. You Rock! We're off to Maine for the summer.

I purchased a Solaire 320TSBH from Travelcamp early December 2022; when I first started looking at…read morecampers there all the salesreps were working with a manufacturers rep; I just kinda cruised the lot abit and really didn't see anything that was making me want to pull the trigger. As I was casually walking around a Travelcamp employee (April O'Leary) walk by and asked if I needed any help and explained why the sales reps were tied up at the moment, so she put off what had brought her outside and kindly gave me a tour of what they had that might fit what I wanted. The last unit she pointed out was the 320, the design of the 320 doesn't leave much to preview wiyh the slides but I could tell it had the potential of what I wanted. We discussed getting the 3 slides out while I went to eat lunch, when I came back April met me at the front door and we went and toured the 320; it was everything I was looking for. After that I made several follow on visits to the dealership to walk through the unit again and be sure. On the last day someone had decided to buy that unit which worked out well because I mentioned the 320 the Ocala dealership had which had a couple of features the one I had been looking at didn't and April assured me that she could get that one from Ocala to Melbourne for me; win win for me. After giving Travelcamp a deposit they facilitated the transfer of the 320 to Melbourne at which April and I did a walk-through of the unit, she took notes of the very short list of things that needed to be resolved before I would close on the unit. The closing day, I met April & Jerry at the dealership to do the final walk-through and close on the unit. I could've save a small chunk of money by traveling a short distance and picked the 320 from another dealership, but the interactions with April throughout the entire process from walking onto the lot through the sale, April's punctuality and wiliness to listen instead of just selling made me a just want to buy the 320 from her at that dealership. If you're ever in the market and near Melbourne, stop in and see April, she is as genuine as they come, listens to what you have to say and doesn't know how to put pressure on you. I hope that I will need to buy another camper soon and she will still be!

We were here from out of town and our AC went out. We had a mobile tech that was giving us the…read morerunaround so we went to Giant Recreation World to see if we could get our AC fixed. Konnor in service let us bring it in the same day. He promptly worked with our warranty company to get our claim approved. He recommended the Furrion AC over our Coleman which is much quieter wow so glad we did awesome A/C. My wife saw two recliner chairs and Courtney in parts explained how much they were discounted. Wow what a deal! We asked Konnor what would cost to install very inexpensive at $204. He also said they could install them while they were working on the A/C. Courtney quickly measured and was awesome assisting with what we needed a power cord. The RV tech was awesome I believe his name was Cory he also fixed our entry door lock that was a problem. What an awesome dealership thank Konnor, Courtney and Cory.

Buyer Beware: My Experience with Giant RV…read more If you're considering buying an RV from Giant RV, read everything before signing and ask detailed questions about any deposit. In my experience, I was not clearly informed that I was signing paperwork making my $2,000 deposit non-refundable. I also understood that the money was not being applied toward the down payment. When I decided not to move forward with the purchase, I requested my deposit back, but I was told it could not be refunded because "their hands were tied." I take responsibility for signing the paperwork, but I also believe important financial terms--especially a non-refundable $2,000 deposit--should be clearly explained before asking a customer to sign. My advice is to read every document carefully, ask direct questions about whether any deposit is refundable, and don't sign until you're completely comfortable with the terms. I hope sharing my experience helps someone else avoid an expensive surprise.

As we were setting up our rv in camp for the night, our electric surge protector went bad. Not…read morewanting to plug straight into the camp electric without any protection I found Camping World Melbourne was nearby. As it was getting late in the day I went to their store hoping to buy a new one. Josh and Sadie were very helpful in helping me choose a surge protector. Thanks to their support,I was able to choose one that met my needs.

I kept getting texts to bring into rv in for service. So I rushed to get it in. It sat for a week…read morebefore it was even looked at. I asked that the refrigerator/freezer be kept open while it finished drying. They drive it around with the doors open and the refrigerator door got scratched. No offer to replace, I'm being ghosted when I last asked. My radio speakers were replaced. I had the radio replaced 2 months prior. Brand new remote disappeared. Jensen sent me a new remote free so Camping Workd got off free but it isn't the same remote, just a generic. They "fixed" kitchen sink leak. It was no charge but when I after two days of using it I looked for something underneath and there was water! It wasn't fixed. I'm out a remote, have a scratched up refrigerator door that I replaced 5 years ago) and had to deal with a wet mess under my kitchen sink and hire someone else to repair what they said they fixed. I'm over Camping World! I had a horrible experience with Camping World Cocoa two years ago. Melbourne said they would be so much better. Nope!!!

The owner breached our contract and my trust. I felt betrayed at Grand Sport. We had a contract…read morewith cash money on it and Larry, the owner, sold the trailer to someone else. I don't know how he could do such a thing. Highly unethical!! We waited 2 weeks for them to get it ready and contacted them multiple times both in person and over the phone. He also called us several times. We were there in the morning and they were not done with a repair so we left telling them we would be back when they were done. He called me to come and see the repair. I told him I would be back in 2 hours. It was 3 hours when I got back and he told me he had sold it!!! After waiting on him for 2 weeks and having a contract on it!! Contracts seem to mean nothing there.

After months of searching for a recreational vehicle, I drove 200 miles one way to visit Grandsport…read moreRV. They are a family owned business, who believe in customer service and honor. Not traits you find too often any more in the RV industry. (We were held hostage in a Camping World office, by taking our driver's licenses away to "show we were serious about buying".) No high pressure sales tactics. No dealer fees. And all of the units were priced fairly, with even still some wiggle room on final deals. By the time I found the one I wanted, and got the purchase done, I felt like I was family. Their techs are so friendly, and helpful. They gave us a complete walk through when we picked up the camper (FREE. Camping World charges you $1,000 to do the same thing.) I have owned several RVs in my lifetime (3 travel trailers, and a 40 foot diesel pusher class A motor-home). I also owned an RV repair business for 10 years. The people at Grandsport RV are by far the most pleasant shopping/buying experience I have ever had, and would wholeheartedly recommend them to anyone.