Wanda assigned me another practitioner to follow my care. I had a stroke and this "unknown"…read moreprovider stopped my blood thinner post stroke and put me on one that I couldn't take. I advised them of that immediately upon realizing I couldn't take it. The provider told me that she couldn't add it back because her license didnt permit it. She was supposed to get ahold of my cardiologist and have it rewritten. I called several times to find out the update and I even tried to make an appointment with the cardiologist myself. His office didnt take my insurance so I called hometown back again and and they refused to let me speak to the office manager. I went 6 weeks with no blood thinners!!! They put my life at great risk. I made another appointment with Wanda for the persons name she had seeing me and she would not write down the name for me because she knows the stroke gave me memory issues after she refused she finally said she would tell me the name of the provider that put my life at risk knowing I wouldn't remember it. This is the most unprofessional nurse practitioners I have ever encountered as Ive worked in medicine over 18 years. Wanda put her staff as way more important than the patients and I hope no one ever losses their life to the quacks.

I visited multiple times and each time I felt as if I were being looked down upon. When I asked…read morequestions, the answers that were given came across in very condescending tones. Things felt very rushed and almost as if I was bothering her. After trying to give the benefit of the doubt, I left and promptly began searching for a provider that is friendly and inviting.

Can I rate Dr. Buchanan six stars? Seriously, I cannot recommend him highly enough. Dr. Buchanan is…read morevery knowledgeable and personable and truly cares about his patients, always taking time to listen and answer any questions. The other staff at the office are also competent and efficient.

My family's decision to use Dr. Buchanan has been one of the best we've ever made. He's…read moreknowledgeable, professional and fair. Good doctors are in short supply these days, so we feel fortunate to have found such a solid doctor. I can not recommend anyone more highly!

Dr. Chertok is amazing! He is so caring and easy to talk to. You never feel embarrassed or…read morebelittled, and you definitely leave feeling well listened to. Been a great experience! My only caveat is his receptionist... She can be quite snappy and rude. Just beware! https://www.facebook.com/profile.php?id=100016962030360&ref=bookmarks https://www.linkedin.com/in/amy-carnrick-9b162a142/

The doctors are wonderful and nurse staff is also good. The office staff is very incompetent and…read morepoorly managed. They schedule too many patients and allow walk-ins to go before appointments that have been scheduled for a month. They would be a reason not to go, if you are a new patient and don't have a history with the doctor already.

I was disappointed with my recent experience at this facility. From the moment I arrived, I felt…read moredismissed and uncomfortable due to the way I was spoken to by the front desk staff. I did not feel treated with kindness or respect. The overall Customer service and compassion matter in healthcare, and this visit did not meet those expectations. I hope management takes patient concerns seriously and works on improving professionalism and courtesy toward patients. Rhonda should find a job she is not so unhappy doing. St Thomas is better than this!!

I have been to this urgent care on multiple occasions these past three visits we have been…read moredisappointed or turned away due to the "provider being uncomfortable seeing my daughter". the first time i went for mastitis and they did not examine or ask any questions other than "is it hot and swollen?". they just prescribed antibiotics and gave me a sheet of paper on mastitis, to which i ended up with sepsis and that could have been prevented if i had been examined properly. the second time i went bc my daughter was having night terrors and would not stop screaming even in the waiting room (this was on a saturday so pediatrician was not open) they refused to see her bc they felt "uncomfortable". this last time we went for a physical for school since they have a huge sign outside that says "we do physicals" and i work throughout the week and can't always take off during the week. they again refused to see her bc they felt uncomfortable yet again. i simply cannot grasp the idea of providers being uncomfortable to see patients when they have so many signs throughout the clinic that lists all their qualifications and services they offer. i will never be back to this clinic and would not ever recommend this clinic to anyone.

This is the most horrible place to take your child to.My 6 year old daughter had swollen lymph…read morenodes in her neck. I took her back a few days later after she did not get out of bed for a week and she was not eating. They told me that they tested her for mono, I had no reason not to believe them.The next day I weighed my daughter she had went from 101 pounds to 96.6 pounds in a matter of days. I called the next day crying my eyes out and asked them why they did not weigh her and why is she getting worse and please help her. Instead of trying to figure out what was wrong with her they told me I could not bring her back. I called them two or three times crying and begging them not to kick her out. The last thing she needed was to go to a doctor who knew nothing about what was going on with her. Well after five doctors and a week later I found out she had mono. Kids Kare in Cookeville did not even test her for mono. I know because I looked at Labcorp Patient Portal.Then it all made sense.They kicked my six year old daughter out when she was very sick because they made a mistake and did not want to own up to it.They did not test her for mono and tried to manipulate me into thinking I did something wrong when I called them crying my eyes out asking them why they did not weigh her and why isshe not getting better. They could have just admitted they made a mistake and tried to help her but no they blame me for calling up there crying scared to death about my kid. This is the sorriest doctor office I have ever been to in my life. Dont waste your time taking your child there because if they make a mistake they will try to manipulate you into thinking you did something wrong. Horrible people very unethical. They had the nerve to tell me that kicking her out was best for her because they did not want to admit they made a mistake. I ended up having to take her to five different places and my daughter is so traumatized from this experience that she can not even function at school. Her teacher said she is so worried about her health that all she does is cry and she is suffering from severe anxiety, something she has not had any trouble with until kids kare decided to ruin herlife and traumatize her till she can not even function. I am suing them for medical malpractice and my attorney is pretty confident we will win because I don't have to pay him till its settled in court!

This is the last time I am taking my child here. The first time he was taken, they forgot to give…read morehim all of his vaccinations, then they said we had to bring my son back in. When we brought him back in they said that it had not been long enough and he would have to comeback. Yet they still billed our insurance. The second visit, the three nurse practitioner's diagnosed our son with laryngitis, which turned out he had RSV. At that point the office tells us, "Sorry, he more than likely got it from our office, we have had a lot of kids with RSV here." The doctor then disagreed with the diagnoses and my child was put on a third round of antibiotics. This very last visit, I needed them to fill out a form for our son's dentist. They told my wife they did not need an appointment to bring the paperwork in and they would sign in. My wife gets there and my son stays with me. They tell my wife that my son has to come in for the forms to be signed. Their incompetence may seriously harm a child. I do not recommend them at all.