I visited multiple times and each time I felt as if I were being looked down upon. When I asked…read morequestions, the answers that were given came across in very condescending tones. Things felt very rushed and almost as if I was bothering her. After trying to give the benefit of the doubt, I left and promptly began searching for a provider that is friendly and inviting.

Just one piece of advice, do not go here, my opinion, but after my terrible experience, I feel it…read moreis necessary to share my opinion. If you do, and you can only be seen for areas covered by your insurance, such as yearly exams, make sure that you get in writing that they will not be charging you for anything that is not paid for on your insurance. One other piece of advice for all doctor appointments anywhere: Do not allow yourself to be blackmailed by any doctor office that states they will not call in a totally unrelated (non-narcotic) prescription unless you make appointments first, for totally unrelated other areas; such as stating you can't have your life necessary thyroid medication unless you get a pap smear (???!) at their office, you may have a OBGYN you prefer that you go to - so how would this be related? This is your health, your choice.

Can I rate Dr. Buchanan six stars? Seriously, I cannot recommend him highly enough. Dr. Buchanan is…read morevery knowledgeable and personable and truly cares about his patients, always taking time to listen and answer any questions. The other staff at the office are also competent and efficient.

My family's decision to use Dr. Buchanan has been one of the best we've ever made. He's…read moreknowledgeable, professional and fair. Good doctors are in short supply these days, so we feel fortunate to have found such a solid doctor. I can not recommend anyone more highly!

Dr Woods is personal. Very likable, but if he really cares about his patients is not evident…read more First when I was ill with COVID with a greater than 102F fever, I called the nurse with a question. Never got a response and had to self treat. Would I have recovered quicker or not had such a severe reaction with proper meds? Likely. Next, my husband had an appointment today at 0830. At 1000, still not seen. No one said, sorry the Dr is running behind. Nothing. Most nurses were just hanging out, drinking coffee. No apparent concern for what is happening in the waiting room. What is the purpose of us going here? Especially if the wait is as much as we he Emergency Room. Just unacceptable. Switching doctors. Would NOT recommend.

I was disappointed with my recent experience at this facility. From the moment I arrived, I felt…read moredismissed and uncomfortable due to the way I was spoken to by the front desk staff. I did not feel treated with kindness or respect. The overall Customer service and compassion matter in healthcare, and this visit did not meet those expectations. I hope management takes patient concerns seriously and works on improving professionalism and courtesy toward patients. Rhonda should find a job she is not so unhappy doing. St Thomas is better than this!!

this is my third visit . every one has been top notch treatment : superior personnel , super…read moretreatment !

I have been with Dr. Stenzel as my PCP for almost 2 years now and he's great. He takes time to talk…read moreand listen to me. He isn't rushed, explains everything really well, and is encouraging. The office staff has always been friendly and quick to respond to questions. I have recommended this practice to everyone who is looking for quality care.

Absolutely abhorrent patient care. Three separate times I have waited on this facility to send…read moreprescriptions to the pharmacy. Twice sent to a completely wrong pharmacy. Had to wait four hours just to speak to someone to inquire as to whether a RX was even sent. It wasn't. The facility does not write hard copies of prescriptions, so you're literally just waiting on the mood of the staff if you need any type of medications dispensed. Their office manager doesn't work in the office and doesn't take calls.