Wanda assigned me another practitioner to follow my care. I had a stroke and this "unknown"…read moreprovider stopped my blood thinner post stroke and put me on one that I couldn't take. I advised them of that immediately upon realizing I couldn't take it. The provider told me that she couldn't add it back because her license didnt permit it. She was supposed to get ahold of my cardiologist and have it rewritten. I called several times to find out the update and I even tried to make an appointment with the cardiologist myself. His office didnt take my insurance so I called hometown back again and and they refused to let me speak to the office manager. I went 6 weeks with no blood thinners!!! They put my life at great risk. I made another appointment with Wanda for the persons name she had seeing me and she would not write down the name for me because she knows the stroke gave me memory issues after she refused she finally said she would tell me the name of the provider that put my life at risk knowing I wouldn't remember it. This is the most unprofessional nurse practitioners I have ever encountered as Ive worked in medicine over 18 years. Wanda put her staff as way more important than the patients and I hope no one ever losses their life to the quacks.

I visited multiple times and each time I felt as if I were being looked down upon. When I asked…read morequestions, the answers that were given came across in very condescending tones. Things felt very rushed and almost as if I was bothering her. After trying to give the benefit of the doubt, I left and promptly began searching for a provider that is friendly and inviting.

fromt desk staff are rude and do not want to be there and certainly do not want tondo their job or…read morehelp in any way. Hope Richardson NP was the only reason i continued to go there and now that Hope is leaving I don't see how this group can afford to stay open.

I have been with Dr. Stenzel as my PCP for almost 2 years now and he's great. He takes time to talk…read moreand listen to me. He isn't rushed, explains everything really well, and is encouraging. The office staff has always been friendly and quick to respond to questions. I have recommended this practice to everyone who is looking for quality care.

Dr. Chertok is amazing! He is so caring and easy to talk to. You never feel embarrassed or…read morebelittled, and you definitely leave feeling well listened to. Been a great experience! My only caveat is his receptionist... She can be quite snappy and rude. Just beware! https://www.facebook.com/profile.php?id=100016962030360&ref=bookmarks https://www.linkedin.com/in/amy-carnrick-9b162a142/

The doctors are wonderful and nurse staff is also good. The office staff is very incompetent and…read morepoorly managed. They schedule too many patients and allow walk-ins to go before appointments that have been scheduled for a month. They would be a reason not to go, if you are a new patient and don't have a history with the doctor already.

I was disappointed with my recent experience at this facility. From the moment I arrived, I felt…read moredismissed and uncomfortable due to the way I was spoken to by the front desk staff. I did not feel treated with kindness or respect. The overall Customer service and compassion matter in healthcare, and this visit did not meet those expectations. I hope management takes patient concerns seriously and works on improving professionalism and courtesy toward patients. Rhonda should find a job she is not so unhappy doing. St Thomas is better than this!!

I have been to this urgent care on multiple occasions these past three visits we have been…read moredisappointed or turned away due to the "provider being uncomfortable seeing my daughter". the first time i went for mastitis and they did not examine or ask any questions other than "is it hot and swollen?". they just prescribed antibiotics and gave me a sheet of paper on mastitis, to which i ended up with sepsis and that could have been prevented if i had been examined properly. the second time i went bc my daughter was having night terrors and would not stop screaming even in the waiting room (this was on a saturday so pediatrician was not open) they refused to see her bc they felt "uncomfortable". this last time we went for a physical for school since they have a huge sign outside that says "we do physicals" and i work throughout the week and can't always take off during the week. they again refused to see her bc they felt uncomfortable yet again. i simply cannot grasp the idea of providers being uncomfortable to see patients when they have so many signs throughout the clinic that lists all their qualifications and services they offer. i will never be back to this clinic and would not ever recommend this clinic to anyone.

Dr. Todd goes above and beyond. He actually knows you and your needs because he takes time to…read morestudy the information you supply. He is a nice guy and will not mess around with you, and your health, just to get some insurance money or a fee. Thank you, Dr. Todd. Our family appreciates you.