Stay away!!!! They never honored three 1 hour gift cards for a jet ski rental. There is no…read moreexpiration date on any of the cards. I was told they no longer offer jet ski rentals.. I've filed a complaint with the BBB and I am now filing with the Attorney General of DE. They STILL advertise that they rent jet skis!!!

First I would like to say that I have rented boats before from other places in the U.S and this was…read morethe first time I had to deal with such a horrible experience. TO begin with it was this past weekend, Memorial Day Weekend, and everyone is out trying to rent boats. It's a fun thing to do with a group of friends and we were very much looking forward to it. We called around to a few boat places and although Delaware Marine Group was not the cheapest, they boasted that their boats were a lot faster then the others around them. Since we wanted to go tubing, we thought this would be our better option. First of all this place is so unorganized. We made a reservation and they completely forgot about us. When we finally got that figured out it took at least 30 minutes for them to bring our boat up to dock. AND THE BOAT THEY BROUGHT WASN'T EVEN OUR BOAT. They accidentally sent our boat out with another party. This created a problem since we were a group of 13 and the boat they wanted to send us out with only carried 12. Well they said it wouldn't be a problem. They took our money, didn't go over any safety rules and didn't have us sign any contract or anything so off we went. We were on the water for about 30 minutes, on a boat called the Hurricane, which was too small and too slow for our party, before the cops pulled us over in the middle of the bay. They did a random inspection of the boat and found that we did not have enough life jackets on the boat, and that our driver didn't have a license (we didn't know we needed to have a license and we were never told this) When we returned to the harbor the owners seemed SHOCKED and acted like they had told us all the rules. We politely argued and the cops fined them for the life jackets and fined us for the license. We asked for a refund but the only refund they wanted to give us was TO USE THE TIME WE STILL HAD LEFT ON THE BOAT AT ANOTHER TIME. We paid 380 for four hours and only used 30 minutes, and it was our last day at the beach. We told them that since we did not sign a contract with them, he could not hold this requirement against us. However he said since we made the reservation it was our RESPONSIBILITY to know what the contract stated- EVEN THOUGH THEY NEVER GAVE US A CONTRACT TO LOOK OVER. After bickering for 15 minutes and getting no where, other then we are going to sue you for legalities that he was gong against, he had one of his staff take us out on the same boat for the remaining time. THe kid that drove us was really nice-however he said that DMG has problems with all of their equipment and will never issue refunds. For example, that day someones jetski died in the middle of the ocean. Thank god that person had their cell phone on them, or else he could have died. He wanted a refund but instead they sat him on another jet ski. This place is all about money and not about customer service, don't be fooled. The owner comes off really nice but he isn't and all their boats and jetskis have problems. They are old and run downed and they are charging way to much. There are cheaper boat rentals in other places, especially Ocean City. They say you get what you pay for but we paid almost 100.00 an hour and got a slow boat ride and ocean police ticket. BEWARE