I'm hoping this doctor has changed her attitude since leaving the Jackson Medical group. I see she…read moreis now at Infectious Disease Physicians Pa. I saw her 1 year ago when she was a GP and will never forget the appointment. She asked why I came to see her. I explained I had just moved to the area and was looking for a new medical provider and I had a few physical issues to discuss. She cut me off and said "first of all, I am NOT a provider, I am a physician!" I was shocked. I certainly didn't mean to offend her, but I was just speaking insurance language. She rushed through the exam and said she would send my prescriptions same day to my pharmacy. I confirmed the pharmacy and left. The next day, I went to the pharmacy and there were no prescriptions sent. I called the doctor's office and they said they would be sent right away. I checked again later and had the pharmacist fill them. When I got home, I saw two of the three prescriptions were not for my problems. They were controlled substances probably meant for anther patient but had my name on them! I called the doctor and was told she had left the practice as she had planned to. I asked why she accepted a new patient when she was planning to leave. No real answer for that was given. I returned the wrong, unopened controlled substances to the pharmacy and asked them to report the terrible mistake to the medical board. She never called me back nor sent the correct prescriptions. I see her as arrogant and self-serving and am happy to leave her in the rear-view window.

From the owner: Dr. Bertamaria Dieguez is a primary care practitioner in the Jackson Medical Group network of…read moreprimary care practitioners, which includes internal medicine and family practice physicians. Patients have access to preventive care, immunizations, and medical screenings, among other healthcare services. Dr. Dieguez specializes in internal medicine, chronic disease management, respiratory diseases, women's health services, sexually transmitted diseases (STDs), arthritis, and urinary tract infections (UTIs).

Office refuses to update operating hours on phone greeting. Closing time is at 4pm. Greeting says…read more5:15pm -- as of today no change. How hard is it too update the phone greeting the correct information. This is one major problem with the office. The list is long. Terrible office manager, Sandra. Another issue -- automated system directs one to press # for refills, appointments, referrals and etc. all # option go to referrals. The portal is useless. It is not fully operational. The staff check it half the times. There is a major communication problem. Questions go unanswered. Emails go unanswered. It's not clear which telephone number to call at times. Elizabeth is always making serious errors and never wants to admit her fault but instead becomes defensive, loud and rude. Jordan says one thing and Elizabeth says the opposite within the same day (exactly 30mins apart). The office send blood orders to Quest now. Make sure your order is FAXED and not sent electronically because they are likely to forget to do electronically and have waiting the patient at quest waiting for hours for the order -- then the blame game starts. Overall inconsistency. Perhaps the patient load is too much for this staff. I was placed on hold once by Elizabeth. She returned to the phone thinking I was another patient and told me all her medical issues. She didn't confirm who was on the line before speaking. I said nothing and she finally figured out her mistake. No privacy. The office hates giving referrals so why even offer it. Dr Garcia is nice and very very very personable but he's the only doctor and seem to be absent frequently. The office always gives the excuse "the doctor is not in todays" when they do not want to their job. Basically if you are relatively healthy do not use this practice. Hopefully they put more priority on the those who are particularly ill, even some of them are complaining.

I can't even begin to tell you how unimpressed I was with the staff in this office. I was referred…read moreto the PA - Michael Sanchez. The doctor was nice and I had no problems with him. My problems are the incredibly rude people in the office. I went for a biometric screening so a quick blood draw as a preventative measure and we were good to go. The problem was that they wouldn't release the results unless I scheduled an appointment, even though the doctor said I could just pick up the form and carry on. So I had to leave work, wait 15 minutes in the waiting room and another 45 in the examining room to be told that everything was fine. At one point I asked the receptionist if I could please just have the paperwork signed and leave (I have a ton of doc and nurse friends who can answer questions if I need it) and she said no results if I didn't see him. So I continued waiting. Once the PA came in he seemed surprised I stayed if I needed to get back to work. Ugh. Now, after the my copayment check cleared 4 mo this ago I am receiving a past due statement! I didn't want to write a negative review. Not usually my style. But after getting that notice today I thought I should warn people. Stay away from this office. Far far away.

Do Not go to this place! First of all they are Rude! The girl started checking ny hair with a USED…read moreplastic comb! Red Flag! They she takes a call talking to her doctor letting them know she is still sick with cough and fever! How in the world are you doing parasitic check and you being sick! Horrible! Poor kids who have gone here! She needs to let go or this place needs to be shut down!

So incredibly Thankful for this facility and their staff. They take our health insurance, which is…read moreso helpful. They were readily available to assess and treat my daughter for Lice on the same day I called. They are child-friendly with a welcoming environment for all. I highly recommend them. Thank you Lice Cleanique for making this parental dilemna easy to deal with!

We loved our first visit with my wife , receptionist were nice and organized, mimi the nurse…read morepractitioner took our vital signs and initial information and made me feel welcome and at ease Few minutes later dr Perez arrived and was very precise , smart decent well prepared and Listened to All my questions, he examined me and ordered me the appropriate test , good parking outside and elevator to second floor Thank you , I loved your service God bless you

He's local & a great practitioner. Dr. Cruz listens to my complaints and treats the cause- doesn't…read morehighly medicate me. Unless 100% required. Great bedside manor for a physician!