Took in my mom's 1964 Kalamazoo Epiphone Texan for a setup/clean. what a great shop! love the…read moreatmosphere, people are friendly. Matt listened to what I was looking for, knew the guitar, and shared what they would do. They also were able to provide an appraisal for insurance. 100% will visit this shop again and trust them with valuable vintage instruments.

Awesome guitar shop. All pre-owned or vintage guitars. Owner and employees super knowledgeable and…read moreI love that they have a workshop in the back. Great selection of guitars and cute dog Telly

I've been taking amps and pedal boards to Uncle Albert's since 2007. My brand new Fender Twin…read morearrived damaged, he fixed it under warranty, no charge. I turned my Marshall TSL up to 10 one night and literally burned it up (dimmed all the lights in the house, heard a pop, no sound, then smelled smoke). He had to clean up the board inside due to carbon deposits, replaced a power transformer, soldered in a number of capacitors, etc. and re-tubed it. He charged me about the same as if I bought the parts and did it myself. He fixed a couple of Vox Tonelab effects pedals for me. The last repair (12/2025) was on my Marshall JVM 410H that had a lot of noise. The tubes were fine, so he had to go over every component, every circuit, to eventually find it to be a $3 capacitor. What he charged me was way under what his time was worth, it plays beautifully now. He even texted me this morning to make sure the amp played well last night. Kevin doesn't just fix the problem, he goes over the entire amp, cleans all the electronics, even wraps up the freeking cord like it came new. I won't take my amps anywhere else.

I took my EVH 5150 iii to him and did a awesome job nice guy I will recommend him to anybodyread more

I've purchased several instruments and many supplies from Alex and Vlad. Honest. Friendly. Very…read morewell-educated in music. Alex is also a fine maker of violins and violas. I've taken violin lessons with Alex. Excellent teacher! Recommend the Shop highly!

My first visit. It had been recommended to me. I left my bow to be re-haired. They put my strings…read moreon for me, asked me questions (e.g. do I struggle turning pegs for tuning..yes), so he replaced my tail piece and added fine tuners. I had already purchased quality strings but didn't trust myself to put them on. They will call when my bow is done (they only use quality horse hair). When leaving they thanked me for trusting them. While waiting I checked out the available music and practice books (I have plenty to keep me busy), as well as violins for sale, ranging if I recall from $1,000 to $17,000 if I recall. I forgot to take photos.

I didn't actually buy anything, but the staff was very friendly!…read moreThere was a variety of instruments and it was all organized neatly. I also love how there are practice/lesson rooms

Been to Arthur's a number of times with my husband. I always appreciated the bench right inside the…read moredoor when I could sit and read or crochet. This time, however, I was the customer looking to purchase my first ukulele. Emily took all the time in the world with me, answering my 300 questions. I could not have dreamed up a better experience. Thank you

Yes they are the nicest people i ever met they are friendly they let you test play instruments but…read moreyou need to buy your own mouth piece or reeds but string instruments they just let you test play without trouble

My family has been renting/buying/repairing from Dan and his team for two years. They have always…read morebeen so flexible, accommodating, and knowledgeable. This week, they stepped up big time with a last minute rescue on a sizing error of mine with my kids cello. The communication from them has always been excellent. My impression is that they are committed to instilling an appreciation for music in young people. I love the community feel here and look forward to many more years of working with them.

Mark is a master of all things guitar and a good musician as well…read more He has been so good to work with and my go to place for instruments! Thanks Reno's/guitarhotline.com!

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

Really nice guy, high quality work, if anything I think he charges too little. Tom routed out a…read moreGibson Les Paul to install a 3rd pickup and I don't even think Gibson could tell it was not a factory job. Tom has installed a slip stone nut on another Gibson Les Paul, new pickups into a third, done a few set up jobs for me before I learned to do it myself, and recently re-wired and potted an old 1978 Gibson SG. The only bad thing about Tom is he usually has 3 or 4 weeks of work ahead of him, so you do have to wait a while for the work to get done. As long as he is in business I will take my guitars to no one else.

I've taken my Tele and a Hag bass there for setup, I couldn't be happier, this place is the best…read moreplace in Indy to get repair or setup. Pro level service, down to earth prices. Cool location in Irvington too!

Came in with a guitar problem and they fixed it up free of charge. Can't recommend this place…read moreenough.

Mixed experiences here. I've bought a couple of guitars and amps from them now. Their prices tend…read moreto be reasonable. Customer Service is a mixed bag, though. As mentioned, the owner's a little quirky. I think he means well, but doesn't know as much about guitars as he'd like. And he gets pretty defensive if he's not the one in the know on something. That's not the end of the world. But it's an odd experience in an exclusively USED instrument store. Because those of us who have been playing and collecting for decades are going to come in and occasionally have a little more knowledge on something obscure they've got in, etc. If someone with gray hair who knows how to disassemble and review an instrument comes in, it behooves you to trust that he understands it. They stand by their own intake inspection to a fault. If you find something they missed on their intake inspection--even if it's glaring like the guitar doesn't make sound when plugged in--then you've got an uphill battle to prove your case even if you haven't left the store with the instrument yet. If you're looking for a deal on something generic, I think this place will get you through alright. If you're collecting, then this place is probably going to weird you out a little.