Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Visiting Angels did a great job of helping to take care of my sick mother. They weren't perfect but…read moreit's hard to be perfect when they are providing around the clock care on short notice. I recommend Visiting Angels over some of the other places in town. I suggest having very specific lists of what you would like the Angels to help with when they are there, so that they are kept busy. Some of them are pretty young so they haven't quite learned to be 100% self directed yet. They were very caring, though. The client care coordinator I worked with was incredibly helpful during some tricky family situations.

An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

Cindy is the best. Needed someone to stay with me a few hours to give my daughter a break. From…read morethe first time I called her to the day I needed her services, she was very consistent in communicating with me. That made me feel very comfortable and secure. She is extremely caring, sincere and dependable. Definitely will call her again if the need arises. I feel like a have a new friend

From the owner: Dependable and trusting medical staffing and home care agency. We provide nurses and CNAs to…read morenursing facilities on a per diem basis. We also provide home care with bathing, hygiene assistance and meal prep along with companion and dementia/Alzheimer care to your senior or disabled loved one. Safety is number one with everyone being CPR certified and background checked. Available 24/7, including holidays. Serving Ann Arbor and metro Detroit area.

My wife fell and broke several bones; she had a triable experience with the rehab facility. We…read moreended up bringing her home. Pennelophy is the angel that maid the slow but steady recovery possible. Pacience, hummer, and skill had us looking forward to the visits.

Received 24/7 care after hip replacement surgery. Very attentive to my my needs, and my dog's…read moreneeds, for two weeks, until my family could take over.

Renee and her staff from Compassionate Daughters answered the call in a desperate time. I was in so…read moremuch trouble, I didn't know how much trouble I was in. They were flexible, understanding and attentive. Thank you for being there for me and my loved ones.

Just like the name states, these guys are very compassionate and caring about the people they care…read morefor. They are licensed, insured, accept insurances of all kinds, and serve the Ohio are as well as many parts of South East Michigan including Jackson, Ann Arbor, Monroe, Chelsea, and many more places. This is the best home care anywhere!

This service was recommended by the Agency on the Aged and it is one of the WORST experiences I…read morehave had. My great aunt is wheelchair bound. The caregivers do not show up if they show up when scheduled and I called out to the Owner whose response was "if you do not like us you can find someone else". They do not return calls nor do they send a second caregiver to help when the first one calls out sick. Worst service. If the Agency on the Aged recommends this company to you, decline and look for some one else. TERRIBLE!

From the owner: Personal Care…read more The personal care from Hands and Hearts Care, LLC in Ypsilanti, Michigan, covers a wide range of in-house services. Our experienced caregivers can take care of things the elderly or the infirm cannot. Our personal services include: * Light Housekeeping * Ironing * Laundry * Medication Reminders * Meal Preparation We also offer hygiene services such as bathing, dressing, clothing, skin care, and makeup. Dispensing medication must be done under a nurse's supervision. We can provide whatever our clients may need, from minor wound care and oral hygiene assistance to getting in and out of bed. Companionship With companionship services from Hands and Hearts Care, LLC in Ypsilanti, Michigan, your elderly family member won't be lonely. We can perform a variety of tasks in the home, and we can do it while serving as someone to talk to and interact with. We can read, play games, and do other activities to stimulate memory and keep people active

My parents contracted with Home Instead for night service, and there were some real issues. Bottom…read moreline, I would not engage the Ann Arbor Home Instead location's services again, nor would I recommend them to others. Most importantly, they don't have systems in place to ensure that they are providing services. The contract was for 11pm - 7am coverage. One night no one showed at 11. At 11:30pm my father tried to call the 24-hour line, got an answering machine, and no one called back until 8:30 am. It turns out that the aide had overslept and didn't know what to do about it. The 24-hour line was supposedly down, which was why no one called back. If the goal is to provide consistent and reliable service, this was clearly a fail. Additionally, a new aide came by early for "introductions", and time was charged for that early, unscheduled, time, despite there being no indication of such a procedure in the contract, nor was an early arrival requested. On another day, the aide stayed a quarter hour late, not providing care, without having been asked to do so, or needed to do so, and the company charged for the extra time. Lastly, the company indicated that they would contact my parents' insurance as they had worked with the insurance company before and that the insurance company would pay them directly. Despite having a note in my parents' log that the insurance company was contacted, the insurance company had no record of such contact and indicated that they would never pay directly to the aide service. If you are looking for consistent and reliable nighttime care, this is not the place to find it.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Ann Arbor, MI. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Ann Arbor and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

I worked as a caregiver with Seniors Helping Seniors for about three years, and I truly enjoyed my…read moreexperience-especially working with Carmo Ribeiro, the director. Carmo is a caring, compassionate, and understanding person who genuinely values both his clients and caregivers. He is easy to work with, flexible with scheduling, and makes a strong effort to ensure that each client is matched with the right caregiver. I've also heard firsthand from families how much they appreciate working with Carmo, which speaks volumes about his dedication and character. If you are looking for a caregiver or companion for yourself or a loved one, or if you're interested in becoming a caregiver, I highly recommend Seniors Helping Seniors. The caregivers are thoughtfully chosen, compassionate, and truly committed to providing quality care.