Amazing group of people at Bankhead in O'Fallon! They are very personable and my treatment went…read moresmoothly even when everything changed during the pandemic. My teeth have never loath better!. If you're needing braces, they are the people to go-to!

Dr. Blyers is the best! He's very calm and professional, and he always makes sure to explain…read moreeverything to me personally so that I have no doubts about my treatment. The ladies in the back are also kind and try to be gentle with my braces for the most part. The rewards program for Bankhead does leave something to be desired. If you as a patient don't keep up with it, and try to add as many points as possible, the program isn't really worth it.

So glad our family chose Borello Orthodontics! I went to 4 other Orthos, and let my kiddo choose…read morewho he felt the most comfortable with, personality wise, before choosing . The whole staff here is the best! I decided to get braces here also, so we're in the office a lot and I feel like I'm coming to visit friends when I come on here! De. Borello is a hoot, and we all adore him! The girls that work in the office are so friendly and take time to chat with you. Good, genuine, Customer Service is hard to find these days! Highly recommend Borello, if you haven't made your mind up about who's gonna do you or your families orthodontic work!

I am so glad I chose Dr. Borello as my orthodontist. I had a front tooth implant and some bonding…read moredone and he knew exactly what to do to ensure my journey with braces would be a good one. I loved coming in every appointment and I trusted him and his staff completely. A year and a half later my teeth are perfect! It's such a fun atmosphere and honestly, at times, I was a little jealous I didn't work there.

First of all this was something of an emergency as my family and I are visiting and of course we…read moredidn't expect to have an orthodontic situation occur. I called White Orthodontic and they got us in immediately. The staff was very courteous and accommodating. I highly recommend White Orthodontist. Excellent staff!!!

I scheduled an appt at the Ofallon location 2/19. Scheduled an appointment to bring my family in…read morefor a consultation. To give context we are a biracial family. We showed up on time and were the first patients of the day first opening. The office did not welcome us, speak or even acknowledge that any us were there and so we just sat there. We continued to wait for them to even speak to us as they continued to talk to each other. We finally got sick of being ignored so me my husband and the kids left. They individuals behind the desk as we were walking out the door asked one of the kids if they had an appt. Which should have been asked prior to us walking out of the door. They made no attempt to apologize or make contact after.

We have been patients here for over 10 years and never had an issue. Dr Hurtte is excellent, and…read moreall the hygienists we have had have been great. We have gone through many office changes and never had an insurance issue or procedure issue until now. With a mishap with nitrous being given for a procedure when we signed for it NOT to be used because it makes my daughter sick and the office manager's unprofessional treatment with an insurance issue, we are done. I cannot trust that we will not have any further problems with insurance filing. She indicated that their providing insurance information is a courtesy, not part of their job. So when scheduling an appointment, it is my job to know when we can schedule to be covered, since it's our insurance, it's our job to know what's covered and how to schedule. This was all over a cleaning appointment for my daughter, which was two weeks too early for coverage. However, all they had to do was resubmit to insurance, as I asked for. Plus, when we schedule, we always ask to schedule when we are available according to insurance coverage. After calling to see ow to get this taken care of with the insurance, the office manager insisted I pay and asked 8 times during our phone call how I'd like to pay for the cleaning. She sent us text messages with a payment link, and then she put our accounts for the whole family under review so we could not make any appointment changes. When I called my insurance and asked why it wasn't paid, they said the office could ask for a resubmission or clarification. Also, they asked for codes I had no idea about. Since the office manager would not call and do a resubmission, I contacted our company's insurance agent for help. The insurance issued payment a week after this call with the office manager. Never in all my life have we ever been treated so rudely by an office/insurance person at any doctor's office.

Dr. Eric has lots of experience even though he looks very young. He would answer any questions, is…read morevery good, sweet and playful with kids. One of my girls is always afraid of the dentist. This time she was fine and happy that she is missing a lot of her baby teeth. :) In my prior visits with other dentist you can get a few staff that is really good and the Dr. Is just ok. Straight to the point, the dental work would be so so, no jokes, no nothing. I don't like doctors at all!, I get really nervious and I need to laugh to relax a little. Boardwalk Family Dental have the whole package, latest technology, great service, fun and loving people!!! Everyone knows what they are doing, are very kind and have patience with my girls. Love the sense of humor!!!! When it was my turn to see the Dr. and the staff I didn't have to explain any of my jokes, so thats a plus! :) The only bad thing for me, is the distance. I wish the location could be closer. Other than that is GREAT! Love everyone in that office.

We love Dr. Bauer! Not only has he treated our children but also my husband! Great for children and…read moreadults! His great bedside manner, staff , knowledge and -of course- perfect smiles are why we continue to send all our children. I love how he starts treatment early so that we could be proactive vs reactive in the teenage years!

Dr. Bauer and staff are super friendly and very helpful. They take the time to explain the care…read moreneeded and review the whole plan. Scheduling is really easy as well.

Dr. Ries and his staff are wonderful. Their professionalism, patience with the patient, and sense…read moreof humor serves to relax all involved. The O'Fallon location is new. New furniture. New equipment. Experienced staff. Expect time during the first visit to be used to evaluate all aspects of services that will be needed. Time for braces to be in mouth. Need for retainers. Cost. Coverage by your insurance. They will set up a payment plan. Second visit. Expect about 2 hours. Pictures. X-rays. Braces! Sussie, walked my son through each step making certain that she answered any question that he (or his parents) had about the braces. Parents may watch or spend time in the waiting area. They provide complimentary iPads and wifi. Following the braces, expect to sit with your child and a member of the staff to review care instructions and set your 10 week next visit.

Had oldest get her braces done here and thought all was well, until I went in with her during last…read morevisit. Everyone was giving me the stink eye for being back with the assistants. Decided to take to another Ortho after 12 months and he asked if we were using rubber bands yet and my response was no and he couldn't believe it. We haven't been back, the service is horrible and the doctor orthodontist is extremely rude and unprofessional.

Dr. Goldberg took 5 seconds to look in my sons mouth and said he needed braces. Second opinion…read moreassured me he did not need braces which I knew. Little do they tell you that the Xrays and consult costs you $350! They don't tell you this until AFTER you tell them you are not going to use them. They make you think you are signing for xray permission but they don't explain they are charging you if you don't use them still!!!! VERY RUDE AND UNFRIENDLY PLACE! MOST EXPENSIVE in O'fallon, MO area! Olson and White were professional and less expensive and told me the truth that my son did not need braces. Dr. Goldberg and their offices are scamming patients out of money where people get tricked into going with them!

Finding a new lifelong dentist without compromises is not always easy. That was my case with…read moreLakeside Dental, and I am not very picky. I'll start with my one-and-only appointment. I think some dentists forget the fact that dental work can be a huge expense for people with and without insurance. Sure, I would like expert knowledge and service, but friendliness goes a long way and is undoubtedly accounted for in my decision to choose a dental provider. I read great reviews about LD and got a sense from the website of very friendly staff. I also liked the name - It made me think of calmness. Who wouldn't like to be lakeside while having dental work done? This place does not sit at a lakeside, but rather a regular strip mall. A restaurant at the end has a tiny back portion by a pond. When I initially called, a very quiet, monotone, and not very cheerful person made my appointment. They made the potential fee for no-shows abundantly clear up to the appointment day. The lobby was nicely decorated and gave a calm impression. The same woman that initially took my call checked me in, still monotone and grumpy. The dental hygenist was the only great experience here. She was friendly and extremely thorough! Then I was told that the dentist was running late getting to the office. What about lateness and no-shows? Hmm In any case, the dentist showed up before too long. I found her to be standoffish and cold in my first impression. She checked my teeth and almost seemed put out about the potential work. She just got up and left afterward without saying a word to me. No, thank you for choosing her practice... no, nothing. Gee, I guess we are done here? Nice meeting you!Back to the grumpy receptionist to make a 3-month follow-up appointment. I won't reward places like this with my business and decided to go elsewhere.

You can tell that Dr Poettker and her staff really care about your teeth and that you are…read morecomfortable with their care.