I was referred to Bao's by a family member. Quyen provided a shampoo service for me. It was an…read moreamazing experience and I will be making another appointment soon.

I just tried calling this business since my husband and I are new to the area...it rang and rang…read moreand finally someone oiled up the phone, but didn't speak right away...I said " Hello" and finally someone said we are closed...and the site says open until 6pm...so I asked why are u picking up the phone if you are closed..The person spoke broken English and very difficult to understand...so I guess this was a sign that this place is not for us...

Excellent hair cut and nice folks. Made me look professional for my meeting…read more Definitely recommend

I've called them twice. The first was a hang up. And then second time, I ask if they can do a hair…read morecut like trimming and etc.. the male on the phone literally said "no" and hang up right away. I felt like he can't even provide me a better option or a suggestion at least.

I absolutely love Handsome House, it is hands down the best barbershop in Hampton Roads. The vibe…read moreis always right & each barber is capable of magic no matter the challenge. We happened to stumble across HH while going to our favorite pizza place (Sal's) & noticed the shop right beside of it. The employees are always super nice and make you feel like family when you're there. Constant jokes and conversations paired with tasteful music to keep you entertained while you wait. My son refuses to let anyone else cut his hair, we are so grateful to these men for the incredible job they do! Thank you!

I just moved back to the area from California and took a chance on this place and I must say I am…read moreextremely pleased! My son was looking rough lol but Jason got him together. Jason was professional, friendly and has great taste in music!

I purchased a Groupon and walked in for a haircut. $7 for $25 of service, that sounded like a…read morepretty sweet buy. There is one barber chair, so if there's multiple people sitting down, rest assured it's going to take a long time. There was a gentleman getting his cut and two people sitting on the couches. They also have two clothing racks with various apparel for sale, it's like a satellite version of the Newport News flea market. I took a seat on the broken couch right under the TV which was blaring BET at a volume usually reserved for trailers in the movie theaters. Two or three other people came in and sat as well. We had no idea how long the wait was going to be or who was even next in line. I got a little impatient because the same guy who was sitting in the chair when I entered, and had a half an inch of hair all the way around his head, was still sitting there 30-35 minutes later. Needing to get on with my day, I walked out and drove away. Hopefully, Groupon will refund my purchase, or at the very least allow me to exchange it for another one.

Great place! Staff were super friendly! D did an amazing job on my son's hair. He took his time…read moreand paid a lot to attention to detail. It was perfect. Will definitely take my son back!

I should've posted this over a month ago. When covid hit in 2020, appointments for haircuts were…read morealmost nonexistent. I decided to let mine grow, and grow it did, eventually morphing into a ponytail. It got to the point to where it was a bother, and I decided I needed to get it taken care of. I wanted a good haircut in a good barbershop....not an $18 cut at a chain shop. Internet research led me to The Proper Barbershop. I had a terrific experience at The Proper. Alexandria listened to what I had in mind and took excellent care of me. Great cut, hot towels, beard and mustache maintained, eyebrows trimmed, hot lather straight razor shave, facial massage.....just outstanding. After all was said and done, I had ten years shaved (pun intended) off my appearance, and I received more compliments on the cut/trim than I could count. I can't recommend The Proper Barbershop enough...great atmosphere, friendly attentive staff, and a most excellent result....well worth every penny!

Great experience - Marybeth made us feel right home and provided a great haircut. Perfect.read more

Honestly, I'm 78 years old, new to the area was just looking for a good old fashion men's haircut…read more The most I paid for a haircut like this in Newport News was $15. This place was incredibly expensive, and did not include an old fashioned neck shave with a razor and cream. Convenient to where I live, but not sure if I'll go back.

I got a fresh cut from this barbershop, I recommend for anybody that needs a fade. Friendly barbers…read moretoo

From the owner: Best barber in the businessread more

I would not recommend if you plan on just walking in. I waited over an hour just to be seen for a…read morehaircut. Had it not been for a last minute event I needed to attend I would have walked out. The shop is full of barbers and non willing to take a walk-in, even when they aren't working on someone. So give it a try only if you have two plus hours to burn, if not take your money and time somewhere else.

The good they had one barber that was great. He was on you tube and posting his videos- that's how…read morewe found him. The bad: as a new person in town-NO ONE TOLD ME I needed an appointment to get my sons hair cut. Every where I lived before was walk in first come first serve. So I sat there for hours on 3 or 4 different Saturdays trying to get a haircut and settling for people that didn't cut as well- while no one says anything to me about the location of the scheduling web site, the process for getting an appointment - anything! In short the customer service is absent! When we finally got the appointment with the video barber- he was just ok. I have had worse and I have seen better- from him. That was 4 years ago and I am still heated.

Used to be a big supporter. Came here for years. Got in line on the app. Arrived ahead of schedule…read more The display says I'm next. Someone after me changes their mind and asks the barber to change them to "first available" and now I am popped out of line and my wait increases. No thanks. That's some real dirty treatment. For the price, I'll take my money elsewhere in the future.

Great staff--friendly, professional, and the haircut was solid. The only reason I'm not giving five…read morestars is the reservation/check-in app. I don't love having to use the app to get a spot, but the in-store experience is excellent.