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Impex Chevrolet GMC

2.0 (12 reviews)
Open • 8:30 am - 7:00 pm

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Well, not sure what to say on this one. I've never felt more misled at a car dealership. We went in…read moreon a Wednesday morning. Scheduled an appointment online for a promotion they had going on. The whole promotion was to help you get out of negative equity. We initially talked about trading my vehicle. We were well aware of the negative equity. After running numbers and everything, we were informed of the negative equity being a problem. When I mentioned the promotion I was blown off as if it didn't exist. The told us they were waiting to hear back from banks and that we should just go home. They told us good news that we already had an approval that they just were waiting for the bank for final numbers. They went on and on about how they will keep us updated throughout the day. We left the dealership around 10:30 am or so. 1:21 pm I texted them for an update. Nothing yet. 3:42 pm I texted again. Got a reply they couldn't help us. This left me confused as we were told before we left that there was an approval. I questioned this. After expressing my disappointment after being misled, I get a message that it wasn't over yet and they were still on the phone with the bank. 6:03 pm I checked back again myself because they never updated us as they promised. Was then told that we probably wouldn't hear anything because it was so late and the banks were closing. Here we are now, 9:45 pm on Thursday, no update. No bad news, no good news. Just ghosted. I've heard of the poor customer service people have received there and have now witnessed first hand. If you want honesty, integrity, and a business that keeps their word, then go elsewhere. If you're willing to take a chance, keep your expectations low.

I've bought 7 cars from them. The last used car I purchased, the starter had to be replaced along…read morewith the heads in 5 months from purchase. A month after that, the alternator and computer, a month after that, the throttle box and sensor. 3 weeks ago it blew a head gasket. I've spent almost $6k with repairs and towing for a car I was told was in excellent condition. It "went through a total check up" before I purchased it. After bringing this to the attention of the salesperson, I was ghosted. I've always had a good experience there but I've bought my last car from them. You don't treat loyal customers like that.

Impex Chevrolet GMC - car_dealers - Updated May 2026

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