Imperati Painting was unprofessional and failed to meet contract terms. They showed little concern for the customer; never cleaned-up once in ten days; failed to complete stain finishes; ignored our choice for living room ceiling paint and instead painted their choice; wasted money in ordering paint; engaged in bullying behavior; permitted unsafe work conditions; and did not do any touch-ups.
At our first meeting, Keith said us staying house would not be an issue. To give unfettered access, we would move boxes/furniture from room to room as Keith progressed. This became a big challenge for us as Keith would never fully complete one room before starting on the next, saying he saves all his "touch-ups" until last. When we kindly asked if he could finish just one room so we could store boxes/furniture, he refused, saying he "had a process" and that's not the way he "does things." Keith's failure to exhibit a modicum of customer care made our life miserable when just a little effort could have gone a long way.
Imperati Painting was assigned to stain five interior wood doors as well as a one-story fight of wood staircase steps/risers. Of the five interior wood doors covered in the contract, Keith only attempted three, stain was only applied to door faces and did not cure properly and left a sticky stain finish. This stickiness lasted for weeks staining our hands and clothes. We were billed for all five doors.
We experienced the same poor result for the wood staircase steps/risers - a sticky, uncured finish. Keith placed blame on another contractor who had briefly opened a garage entry door at the bottom of the staircase, saying "cold air" was at fault. I asked Keith why he did not turn up the heat? He did not respond. Keith removed the stairway staining cost from the bill - his only concession.
When painting the living room ceiling, Keith ignored our color and instead chose his own. He advised us his color would "make the walls pop." We did not want this effect. He did not correct this issue.
Keith ordered too much paint. Twice we discovered he ordered three cans of a color (total of six cans) when only one of each was required. He would open all of cans of the same color, taking a little from each, then close each can. Combined with the living room ceiling color issue, we could not return five cans of paint - about a third of the total paint order.
Imperati Painting engaged in bullying behavior. After taking on the job, Keith starting complaining that it was taking too many days. On what was to be his 10th and final day at the worksite, it became apparent to us that Keith assumed that we do the walkthrough that Saturday evening. Due to poor light, night time walk-throughs are not acceptable to us.
The following morning Keith called us complaining about the supposed missed walkthrough. We offered to meet him later that very day. He refused. We tried the next day. He refused. After an uncomfortable phone call, Keith accused us of not following the contract and demanded the final 25% payment without a final walkthrough.
We soon received unprofessional emails from an Imperati Painting representative who bullied and threatened us for final payment. This included the threat to mysteriously create an "itemized reconciliation of potential back-charges." After already paying 75% of the $11,296.80 contract per its provisions, we unfortunately regret making the final 25% payment that day.
In addition to the above issues Keith failed to keep the jobsite safe by not reinstalling the stairway handrail, failing to store combustible materials in manufacturer-recommended sealed containers.
He also left a footprint stain on the concrete foyer floor, did not do any final touch ups, and left all clean-up to us.
After advising Imperati Painting that they would need to have a police-supervised visit to return to pick up all their equipment, Keith did not return. read more
