As previous reviews have said Brad the owner/operator is VERY rude! I took my empty charm bracelet in to have a double ring pendant (from my daughter) and a silver heart my son had made me attached. Brad explained how they would be attached and that it would take 10 days. He placed 3 double rings in the bag with the bracelet and items and wrote the directions on the envelope. When I went in 18 days later I was told they would call and check to see when to expect it and that they would call me to let me know. 2 days later, no phone call, went in again. Was told it would be in until the following Thurs. 24 working days later - not 10! When i said that i had wanted to take it with me to Ontario and was leaving on Monday. I was told i should have said i needed it by a certain date. I didnt feel i needed to seeing i was leaving 27 days from when i took it in. When I went to pick it up it was nothing like it was supposed to be. In not the most polite way I was told they could fix it however, I was so upset I just wanted to pay and leave, $67.20 If this job had been done the way it should have and was told it would be done it should have been maybe a $30.00 job and I think I'm being generous saying that! Needless to say I was fuming mad! I went back in to tell him to his face that I would be writing this review, NOT once did he apologize, NOT once did he offer me money back. He did offer to fix it once again and was extremely rude when I said that due to all the errors right from the start I did not trust him any longer and was disappointed that it was sent to Ontario for the work to be done at his other store there. So much for supporting a small local business! read more

A good friend of mine was completely ripped off and stolen from this piece of shit jewelry store, owners and operators. These people are outright crooks and should be charged for theft. Now when she looks down at her ring, she knows that they are not her diamonds, or gold that she brought in herself. She was charged an arm and a leg to get it made, and remade again. Then she found out the diamonds were not the same. This place has scammed several people in Duncan and should be held accountable for his actions. DO NOT GO TO THIS LOCAL BUSINESS!!!!!!!!!!!!!!! read more

These guys at impeccable jewellery are low level thugs. Only walk into this store if you are willing to encounter rude and unprofessional behavior from fraudsters and interested in overpriced stolen goods. Please read their Facebook and google reviews before going there. read more