First I would love to brag on the ladies up front they were wonderful, made the whole experience a plus. The Dentist was amazing I was able to go back and talk with him before my daughters had their surgery. He did an amazing job they don't remember anything. Thank you Doctor Quick. Even the anesthesiologist were amazing. Thank you all for taking good care of my daughters. Five stars from me! read more

Katheran,(front desk), has been fabricating a statement about my insurance coverage,citing I do not have it,I do. In fact, I am covered by 2 providers.She attempted to Gaslight me so that I will bring almost 500.00 for anasteshia. I find this to be predatory billing. I find it odd that some oral surgeons are giving consultations and SURGERY the same day. As a patient, will you have insurance verification that coverages are Covered. The cost of everything done,used pertaining to your care. The 500.00 out of pocket is a SCAM unless it is needed. read more

While the dentists here do decent dental work, their billing practices are concerning. After claiming to verify our insurance, they provided an incorrect out-of-pocket total for my son's future surgery. The insurance company had no idea where they got these numbers from and an insurance rep called them directly, but no one was 'available to talk to them.' It eventually led to nearly two weeks of unanswered calls and emails from me, before correcting the error - mere days before the scheduled surgery. A correction that cut the total bill by $1,000. It almost felt intentional based on the non-responsiveness of the practice. If you choose this place, double-check all billing details. read more

I would not recommend this practice to anyone. My granddaughter was referred here by her dentist to have 4 wisdom teeth removed. The original consult in October was uneventful. Everything after was a disaster. They called & rescheduled surgery twice with only 1 to 2 days notice. Finally the third visit, mid January, and we arrive for procedure to be told that insurance had not approved the procedure yet. No phone call (although they swore they had attempted to call myself & my daughter - did NOT happen), they had emailed two reminders for the appointment earlier in the week, and had no approval for insurance. When I questioned how long it had been since they had submitted a request for approval the receptionist told us sh'd have to look in computer, but then could not answer the question. The 'office manager' that we were put on the phone with, told us 2-3 wks ago, but could not give exact date. Personally I don't think the request had ever been submitted. Now I do realize mistakes can be made, but they would not own up to the mistake. And would not work with us so that the procedure could be done, and my granddaughter could get some relief & get this long dreaded procedure behind her. The only solution was we pay $3000 & figure it out with insurance on our own. The only reason for a star at all was because I had to for the review to post. read more

Horrible experience, had a tooth extraction, was supposed to have an implant on opposite side that had been prepared for an implant, I did not get implant.he pulled the crown off a different tooth ( and did not replace it gave it to my husband in a ziplock) did NOT put the implant in ( that I had already paid in full for) yelled at me and called me a liar when I went for follow up. Office manager promised a full refund and implied that there's been ALOT of problems with Dr.Stone Thayer, he doesn't allow you to speak doesn't listen, his own notes contradict his words,I received a refund for the implant.i received no pre op instructions or post op he called in a pain medication that I'm very allergic too could not get an answer or return call from his office. The district manager called me an apologized a reassured me my refund would be coming I asked why it couldn't be just refunded on my credit card and she said oh we prefer to mail you a check it will look better on your credit if you pay it,after making numerous calls to the manager " private number " and to the office,I finally filled a dispute with my credit card company, I received a check on the mail the next week. So I'll NEVER return nor EVER recommend this facility read more

There is something to be said about how you treat patients. I can not express how much this entire team cares from the very beginning to the very end and further. Dr. Batson, himself, contacted me after hours to check on me and provide me with a way to contact him if I had any problems! Doctors usually have an after-hours number to call. This is what all doctors need to do! An amazing doctor with an amazing team. Hopefully this will inspire more doctors to try and rise to this level of care! Thank you and your team for the outstanding care and aftercare. read more

I came in for a wisdom tooth removal. Dr. Leal and his team were phenomenal! He's a cool, spunky guy and I like that. Everyone made me feel totally comfortable. They all were 100% professional & took care of me! In the future, any and all of my Oral Surgery/Care will be with Impact in Benton!! U guys ROCK!! read more

My visit at Impact Oral Surgery was wonderful! The entire staff was very friendly and accommodating. They made sure that I was informed during the entire process of my wisdom teeth extraction. Dr. Leal was personable and did a great job making the whole ordeal as painless as possible. I left with clear aftercare instructions and have not had any complications! Great experience overall. read more

I have never had such a horrible experience with a doctor as I did with Dr. Leal. I went in for a consultation to get my wisdom teeth removed, got called back and had x-rays taken. When Dr. Leal came in with xrays in hand he started talking about removing all four of my wisdom teeth. I was confused because I only have two wisdom teeth. He looked at the x-Ray again and then tried to play it off like he was "testing me". He starts telling me about the procedure and I have a ton of questions. I'm a type 1 diabetic and have had failed anesthesia in the past so I wanted to know every i could before hand. I asked what drugs did they use for sedation to which he responded "Does it matter? Do you even know anything about drugs?". I told him about the complications with anesthesia in the past and he said "Why are you even telling me this? We know what we're doing!" I said "I don't doubt that but my history and response to anesthesia in the past should be something you would want to know about it.". Dr. Leal had absolutely no knowledge on diabetes and must have never worked on one in the past because he didn't even understand the most basic things about diabetes. He was arrogant, condescending, cocky, rude, extremely unprofessional and most definitely sexist and a little creepy. I definitely am NOT comfortable being unconsious around him. I won't be using Dr. Leal for my surgery or any other doctor at Impact Oral Surgery now or in the future. Side note: the ladies at the front desk and guy who walked me back were incredibly kind and professional. 5 stars for them. read more