only one star as couldn't give zero. DREADFUL customer service, avoid if you don't want late cars…read moreand abusive dispatcher. tried to support a local firm but massive fail

Only gave one star because I had to.....this is the mini cab firm who send a driver who does not…read moreknow where Heathrow T5 is....he had been driving for 2-3 days and spoke limited English. This caused my wife to miss her flight and they still demanded payment when a ('replacement') cab came to finish the job.

This place must be doing something right as they have just celebrated over 40 years in the…read morebusiness. They are pleasant people to deal with and they always stock a wide selection of relatively affordable Bentley and Rolls Royce Cars. It is a successful high margin business. The owner is very shrewd in his trading of cars, when trading with them just be aware that they are a very willing buyer but might not offer the best price. We have both bought and sold cars through them. However unfortunately we reached a point where we will probably not be taking our Bentley back there in the future. The garage offers a '5 star warranty' and often describes its stock as 'totally immaculate throughout'. When I bought my Bentley from them I was informed that the warranty did not cover the head gasket but if it happened to fail within the warranty period the garage would split the bill 50/50. 15 months later and the worst happens. We ended up with an invoice for GBP5,200 to fix the head gasket, which I paid. This was not a GBP10,000 job. Then we discovered that the garage had returned the car to us with brake pads below minimum thickness, suspension/ball joint problems, steering issues and faulty doors. We had not been informed of these problems before doing the head gasket work and so ended up spending much more to finally get the issues fixed. This experience for me revealed two major issues with using Hanwells going forward. 1) If you buy a car from them and it fails the maximum benefit under the warranty is just GBP1,000 after the first 90 days 2) Loss of confidence in their work due to the failure to inspect the car prior to its return and 3) They have recently increased their labour rates by over 25% and so are no longer much cheaper than other maintenance options.

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