We went to this unit to do some image exams on my daughter, the building it's old, for sure needs…read moreto be renewed, but all employees that did the exams there were so kind with her, patients and even gave her an sticker! If need in the future, for sure will return

My doctor sent me for a chest CT scan to follow up on a nodule in my lung. This was the third…read moreannual follow up. I am insured by Medicare and BC/BS in top tier coverage. Although the order showed that this CT should be compared to previous results, SOMEONE coded the procedure as a "routine cancer screening" which Medicare does NOT cover. When I received the denial of coverage, I immediately contacted Simon Med and pointed out that, if they corrected the coding they would be paid in full ($756). Simon Med took no action and just resubmitted the bill to Medicare as a routine cancer screening. I called several times and, each time, I was assured that they would review the matter and the bill was placed on hold. It wasn't. Simon Med continued to bill me, phone me, and threaten me with being turned over to collections. In the meantime, I contacted Medicare. They confirmed that Simon Med did not provide the correct information and, as a result, I am not liable for the bill. Today I spoke to a Supervisor at Simon Med's billing department. I asked her if she had all the information regarding my phone calls and letters explaining the problem. She indicated that all she had was the bill itself and asked me if I would make a payment! I told her that I was hoping that Simon Med or their "collection agency" would take action against me for this bill, since I am a retired attorney with more than 30 years experience in medical bill collection. Incidentally, the Imaging Department at the Advent Medical Building near Partin Settlement is a wonderful facility!

Friendly and efficient! What a delight to find a medical office running smoothly, was in and out…read morein no time.

I have been here 3 times now, and they are always great. Clarissa at the front desk is always…read morefriendly and quick. This time I had Rose do my procedure, and she was fantastic. Even looked in my history to see if there were any other scans that should be included in the report to my doctor. This place beats Simon Med hands down. Scheduling is always easy, and they are always on time. Thank you all.

The front desk staffer was very disrespectful and rude I will never use this poor excuse of a…read morecompany again I would never recommend this dump for any reason close the doors and quit the business I'm not going back please don't waste your time with this shithole fire the rude front desk staff and manager

My last review was three stars because of the front desk front of house perception, but I have to…read moresay since my three star review a lot has changed there and for the better. Check in process was smooth. The employees actually seem to have been working and not speaking or doing other things and all patients who walked up to the desk were spoken to with empathy and acknowledged. The technicians for my mammogram and my ultrasound were great as always. The technicians are very professional and friendly. Good job !I like the positive change felt in this location.

I've been coming here for years for tests for both myself and my oldest child. I've always had good…read moreexperiences, even though there can be some longer waits. All the employees have treated me well and listen to anything I had to tell them. On this latest experience, I got my oldest for an MRI and we arrived a bit early. We signed in and waited for them to call them, and went through the check-in process. Then we just had to wait for them to be called in. The whole test was done in a very short period of time. We requested a copy of the disc for the MRI and only waited about five minutes to receive the disc. They have two locations just up the road from each other and when you make the appointment they let you know which one you have to go to. There is ample parking at both of them.

The front desk and workers is extremely nice and kind. However the wait time with a schedule…read moreappointment is absolutely ridiculous. You'll be sitting here an hour or more waiting to be called next.

I've been going here for several years now for a mammogram and the place has always been clean but…read morethe staff needs to pick up the pace. They have a new preregister procedure so to save time I completed everything 2 days before. So, this morning when I arrived the process was quick and simple. The x-ray tech was nice and friendly I was in and out within 15 mins. I would like to encourage all women and men to get a mammogram once a year!!

Clean lobby, one very irritable nurse, other staff super sweet. Check in process is slow and staff…read moreseemed confused and the process was a bit disorganized. The wait was looong (over an hour) even with only a few people in the lobby. That's ok, but there are major HIPPA issues here. Two staff members have come up to patients in the lobby and loudly stated their first AND last name and confirmed date of birth phone numbers, etc. in front of everybody they have done it to three others plus me. They use both first and last name when calling patients back. It doesn't matter how great the X-ray techs may be, because of the HIPPA issue. Two staff both doing it? It's clear this is this process here. Not okay!!! There is no scenario in which this is acceptable.

Love this place, and have been coming throughout my pregnancy!! Get your 3D ultrasounds done here!read more

I messaged them to see if they had appointments for the week and was told that they had something…read morefor the same day, in like 10 minutes, I assumed it was a flexible time (my bad) since it was in 10 mins. When I expressed that I would be 10 mins late but was on the way, they said they couldn't see me cause it was booked. I arrived and there's no one here. I rang the doorbell and nothing. The hours also say they open at 4:30pm so it is confusing. The service was not what I expected from the reviews. WOULD NOT RECOMMEND. Very disappointed and in a bad mood after the interaction. It was such a waste of time and energy. Something that was meant to be joyful. Also got a lovely message afterwards thanking me for the bad review. Yall go somewhere else, there's so many other places. I did the mistake of trying this place due to the "great reviews".

Had a great experience here. In fact this was my second experience here. Both times I have been to…read morethis location I was able to get an appointment the same day. This I know people would question being able to get in the same day but, I think that is amazing. When you need to get an mri or ct scan the last thing you want to do is wait days before you can get in. Not here, they were able to get everything cleared by my insurance company before I even got there. They also promised to have the mri results to my doctor prior to the end of the week for his review. Elizabeth at the front desk is great at her job. The office was clean and organized. (had current magazines). It looked well kepted. The changing rooms and the bathrooms were very clean. The process went extremely smooth. I would recommended this place to all.

I had an MRI done at this facility and was given a copy of the images upon request with a promise…read morethat the doctor would be receiving all the info he required; Images and the correlating report. I came to find out that the report that was written up to accompany the images didn't match. I have Endometriosis, but the written report came back completely clear and normal, which is an impossibility because I have several large cysts that need to be removed. I also found out my doctor only received the written report and no images. I told him I had the cd and he looked at it and confirmed the images were mine, but the report just doesn't match. Now, I am not a rich woman and I have been going through hell since getting my diagnosis, having to do test after test, doctor after doctor. I wasn't happy when I was told I had to get an MRI, especially when I learned it would cost me $425. I paid the money through my HSA and the money has been taken out, but I am still getting harassing phone calls from the billing department saying they never got paid. I've told them several times I have paid it, but now I'm even more pissed because I paid a huge amount of money for something they screwed up in the first place. I was scheduled for surgery Thursday July 25, 2019 to remove my cysts, however the surgery was cancelled because I didn't have the proper report to go with the MRI and the doctor didn't feel comfortable to do the surgery. So, once again I am stuck in debilitating pain waiting in limbo to find out what my next move is. My biggest concern is that someone else is out there with my report under their name probably freaking out thinking they have an illness they don't even have. This facility totally dropped the ball on this one and should be looking forward to a malpractice suit.

We have been here for outpatient labs and scans and have always had a very pleasant experience!…read more Scheduling was very easy and the staff were always friendly and able to assist with questions we had. During the appointments we felt safe and comfortable with the care team we were working with. They explained everything to us and made sure we always were understanding of what was happening. The waiting area is also very pleasant and provides a spacious place for you to wait. I didn't feel crammed in which I appreciated. We have had a great experience so far using this facility for outpatient services and plan to continue to do so in the future!

Always work with you on appointments great follow ups and love there portal…read more Office staff are very helpful and considerate.

I did not know what to expect when I had to get some blood work done for my primary physician. I…read morehad always heard of Quest Diagnostics but had never been to one. However, after today I am impressed! Making an appointment is very easy to do online. It doesn't take long and the step by step process is seamless. On top of that, the check in process is even easier! You simply can check in from your phone or check in using the touch screen service bar once you get inside. I probably sat in the waiting room for a total of three minutes before I was called back to do my blood work. On top of that, the place is very clean. The employees seem very friendly and straightforward on their job. I wasn't even in the facility for more then twenty minutes. The in and out was a breeze!

I am not a fan of doing blood work but every time that I go to this location service is great and…read morequick. Carlos was attentive and very nice.