I usually have my framing done by a more boutique framer. However, I wanted to acknowledge the…read moreexceptional service from Ava at the Apollo Drive store. She listened to me and provided several excellent options to enhance my artwork. Don't be fooled by Ava's youth. She has an artists eye and provided the best customer experience that I have had in that store. Thank you Ava

I approached Factory Frames to do matting only for 20 unsigned prints. They cut the mats for me but…read morerefused to fix the prints to the matting, claiming they would not take responsibility for trimming the artwork to match the mat size. This policy was never explained to me in advance and no clear reason was given at the time. They charged me one thousand dollars for this basic job, which took them around half an hour to complete. That rate felt unjustifiable, especially considering it involved no mounting, no framing and no signing, just cutting. After signing the prints at home over the weekend, I returned to have them mounted to the mats, expecting the job to be completed as originally intended. Instead, I was told there would be an additional charge, more or less one hundred and forty dollars, to finish what they had started. After a short discussion, Sharon, the employee I dealt with, consulted the owner, but they still refused to complete the work without further payment. I left feeling upset and disappointed. I found the service to be unreasonable and unaccommodating. If there was a policy around not mounting untrimmed prints, it should have been made clear at the outset. The pricing felt excessive and the unwillingness to see the job through without imposing further charges showed a lack of regard for customer care. Regards Sam Hatam

I recently made a trip to El Framo because I wanted to find a frame for some old war medals that…read morebelonged to my boyfriend's grandfather. It was his birthday and I'd been meaning to do something special with these medals for some time - framing them seemed like a great idea. I initially got a quote for getting them mounted and framed professionally by El Framo but it was just going to be too expensive. But the staff member was very understanding, and helped me instead hunt for the perfect box frame that I could use to complete the process myself. We then selected an off-cut of backing material (with a felt finish) which she cut to size for me. It was quite expensive for a piece of card ($25 from memory) and then the frame itself was $25, but it still worked out much cheaper than having them mounted by El Framo plus it meant I could do it that afternoon - his birthday was the following day so I didn't have a lot of time! Not the most modern selection of frames, a little motley, but a time and place for this little Ponsonby framers.

These guys are great, worked hard on a really tough job, great result and they worked hard to make…read moreit as cost effective as possible, would totally recommend!!

Amazing service! I had to print out a presentation on a tight deadline and what normally takes 3hrs…read moreto do your typical shop, they were able to do in a matter of minutes!