I am writing to express my sincere gratitude to Ilusiones Vertigo, the owner Mayra and her amazing staff for their exceptional customer service. After being defrauded of $757.00 by Couture Z Bridal and losing my daughter's dream dress, your team stepped in to help. Despite the short notice and a timeline of less than six weeks, you provided a beautiful dress within just in 2 weeks and performed amazing alterations for a perfect fit. Thank you for your kindness and the high quality of your work; you truly saved the day and restored my daughter's happiness. Will always be grateful for bringing back my daughter smile you were her super heroes! You saved her day read more

Ilusiones Vértigo - Ilusiones vertigo in Huntington Park, CA. - Customized Merchandise Near Me - Los Angeles, California

See all

Hi all! Let me say I was very skeptical at first because I had read the reviews and felt intimidated by negative reviews. BUT I took a chance and had Mayra and her team handle our wedding! And let me tell you 0 REGRETS. The package was amazing, we were able to adjust things we wanted and didn't want. And Mayra took the time to guide us through the contract and everything that we needed. I didn't want any stress, and so I needed a place that would handle it all and make it as easy for me as possible and they did JUST THAT! The only obstacle we had was when I chose the material for my dress, I didn't know it was an additional charge. I communicated my frustrations to the owner and she was quick to remedy the problem. We came up with a solution and I was able to get my dress with the material I wanted without a crazy additional cost! Maybe if you are very picky and want a specific aesthetic and vision, this might not be for you? I was laid back in the whole process because I didn't want stress, and they EXECUTED to perfection. My party had a great time, though it was hot but they did everything in their power to keep us happy and to fulfill our expectations read more

See all

Quinceañera and every occasion packages from venues to invitations all in one stop !!! Call for quotes !! read more

Ilusiones Vértigo - Customized Merchandise Near Me - Los Angeles, California

See all

Tenga cuidado con este establecimiento. El propietario contrata a personas para vender paquetes a precios aparentemente atractivos. Sin embargo, después de tomar su depósito, que es una cantidad sustancial (al menos $400), se comunicarán con usted para solicitar un precio más alto. Inicialmente me inscribí para un paquete de $2700 para la decoración, pero Mayra Cruz, la dueña/gerente, luego exigió $4200 en su lugar. Cuando solicité un reembolso de mi depósito debido a este cambio inesperado, comenzó a ignorar mis llamadas y se negó a devolver el dinero. También insinuó que no debería esperar mucho por el precio más bajo, esencialmente amenazando con un servicio mediocre. He leído otras críticas en las que ha decepcionado a muchas personas durante sus eventos más importantes. Afortunadamente, no arriesgaré la fiesta de quince años de mi hija con ella. Voy a emprender acciones legales contra Mayra Cruz y su negocio por trato ilegal a los consumidores. Ella deberá reembolsar mi depósito y proporcionar una compensación por esta experiencia angustiosa. Además, se enfrentará a una investigación por sus acciones ilegales contra los consumidores. TENGA CUIDADO, NO SON PERSONAS HONESTAS. Please be cautious with this establishment. The owner employs individuals to sell packages at seemingly attractive prices. However, after taking your deposit, which is a substantial amount (at least $400), they will contact you to request a higher price. I initially signed up for a package at $2700 for decor, but Mayra Cruz, the owner/manager, later demanded $4200 instead. When I requested a refund of my deposit due to this unexpected change, she began ignoring my calls and refused to return the money. She also implied that I shouldn't expect much for the lower price, essentially threatening subpar service. I've read other reviews where she has disappointed many people during their most important events. Thankfully, I won't risk my daughter's quinceañera with her. I will be pursuing legal action against Mayra Cruz and her business for unlawful treatment of consumers. She will be required to refund my deposit and provide compensation for this distressing experience. Additionally, she will face investigation for her unlawful actions against consumers. BE CAREFUL, THEY ARE NOT HONEST PEOPLE. read more

Recientemente tuve una experiencia increíblemente decepcionante con Ilusiones Vértigo, propiedad de Mayra Cruz, durante la quinceañera de mi hija. Teníamos grandes esperanzas para una celebración memorable, pero lo que ocurrió fue una serie de promesas incumplidas y desorganización que convirtieron nuestro día especial en una pesadilla. Desde el principio, se nos prometió una serie de servicios que nunca se materializaron. La primera bandera roja fue la ausencia de globos, que habíamos solicitado específicamente. En lugar de una atmósfera vibrante, nos enfrentamos a un lugar austero y poco inspirador. Las mesas de dulces que habíamos imaginado, llenas de golosinas coloridas, no existían. Mayra nos aseguró que habría un hermoso video de presentación, pero no apareció por ningún lado, dejando a nuestros invitados sin una representación visual del camino de mi hija hacia este hito. La configuración del libro de invitados fue otra víctima de falsas promesas. Anticipábamos un espacio encantador para que los invitados dejaran sus buenos deseos, pero en cambio, se sintió descuidado y mal administrado. La coreógrafa que habíamos contratado para guiar el baile sorpresa estaba ausente, y nos quedamos luchando por coordinar una actuación que se suponía debía ser un punto culminante de la velada. En cuanto al personal, se nos prometieron dos meseros y un bartender, pero solo se proporcionó uno de cada uno. Esto afectó gravemente el flujo del evento y contribuyó al caos general. La comida, que esperábamos que fuera un punto destacado, estaba fría y se sirvió tarde, lo que aún más empañó el ambiente. Con solo un servidor para atender más de 15 mesas, los invitados quedaron esperando, y la presentación fue desordenada, arruinando la experiencia de la cena. Para añadir a nuestra frustración, ambas coronas de quinceañera llegaron rotas, lo cual fue una gran decepción dado su importancia para la celebración. Las alteraciones del vestido de mi hija también estaban incompletas. No se ajustó a su talla, y tras llevarlo de regreso para correcciones, tuvimos que recurrir a que mi madre cosiera la pieza de atrás porque nunca se arregló correctamente. Además, el evento careció de un anuncio adecuado para la ceremonia de corte de pastel, y nos perdimos la tradicional canción de cumpleaños. La música fue otro problema significativo; el DJ seguía pronunciando incorrectamente el nombre de mi hija y tocó las canciones desordenadamente, lo que interrumpió completamente el baile sorpresa que habíamos planeado. En general, la experiencia con Ilusiones Vértigo estuvo muy lejos de lo que habíamos imaginado. Las promesas exageradas y el incumplimiento de Mayra Cruz nos dejaron sintiéndonos descuidados y decepcionados en un día que debería haber estado lleno de alegría y celebración. Es desgarrador pensar que los recuerdos de la quinceañera de mi hija fueron opacados por estas omisiones y contratiempos. Advertiría a cualquiera que esté considerando sus servicios que evalúe cuidadosamente sus opciones y busque alternativas que puedan cumplir con sus promesas. read more

It's ilusiones Mayra on here but she's ilusiones Vertigo. I would definitely not recommend this place. We had picked a dress & when we went for my daughter to try it on she gave us the excuse that due to the pandemic everything was taking longer so my daughter had to pick a dress from the catalog she has there. When we went to have her try it on, it was dirty, my daughter put it on for pictures & it couldn't have gotten that dirty from our walk to the car, plus the dress was short on my daughter. seemed like it had been previously worn. Her excuse was it probably got dirty when we took it out of the box. It was dirty from several places including the bottom from where it would get dirty while walking if it's too long. The day before our event she called to tell me the party bus broke down so I was getting a Lincoln limo. I never saw her the day of the party. I wanted the table set up like the pic at the store & u can see how it was decorated in the other pic. Only got one bartender, my guests had to line up to get their food. The servers never actually served the food & took it to guests. They make it look like it's going to be so perfect and add this & that but it's all lies. At the last minute she won't come through. BE WARE! read more

See all

If I can give them no stars I would. Not only did they kinda work me but they put the wrong address on the invite. The invite itself is cheap and poor quality I don't know what cheap material they used but the invite started changing color immediately. There's an invites location right next door who I did business with and paid a deposit. I accident ally called Illusiones Mayra thinking it was the business next door well Mayras didn't think of even making sure I was their client .. the whole time I thought I was their client and when I get there and realize I was at the wrong place I had no choice but to pay the invites at a higher price losing my deposit I paid next door .. I know they stole next doors business since I told them I had made a deposit already. When brought up the fact that made a mistake on the address they took no responsibility since I apparently ok'd the invite. Horrible experience! read more

Por favor concuidado. Le quedaron mal a mi amiga el día de su boda 10/7. Y fueron muy groseros . Su personal se roban las cosas

HORRIBLE SERVICE! This business can say I'm someone of competition and trying to ruin they're service but my little sister just had her 15 arranged by them and it did not go as planned whatsoever! The food wasn't as much as we expected, keeping in mind we payed extra for 350 people and it was only enough for 150 people so some guests were left unfed! Was also promised 2 bartenders and only one showed up, 4 servers were also promised and all they did was stand and the guests had to go up to them in order to get their food, two served as the other two stood by and watched! A candy table was also promised and all they put was fruit and marshmallows with gum on the side, where's thLOOK ELSEWHERE IF YOU WANT THINGS DONE CORRECTLY! Once again HORRIBLE SERVICE! DEFINITELY ZERO STARS IF POSSIBLE! read more

This lady is a full scammer broken promises never came through with any of her packages that she offers we had a wedding on Saturday and instead of her having people set up the Salon we had to do it ourselves she promise to open at 6pm to 10 pm but instead she didn't answer the phone til 10pm saying we had til 2am to finish really he had people coming to do hair at 4am so we were tired she never showed up til the end but to only drink a Margarita and hide our refreshment and be careful she keeps your belongings after your events and is careless when is time to ask or call her about missing pieces to your event she is a low quality and low budget with her merchandise she gave us dusty cups that we had to wash ourselves just don't make business with her she doesn't come thru read more

This place is the worst. Their staff is so rude. I went in for a Damas dress and I was told they alterations would be free. I went a week before the event to pick it up the dress the dress had not been altered they said to come back at 6pm. I didn't go back till one day before the event picked up the dress the dress was not cut it still had the pin where it was supposed to be cut shorter. The dress wasn't ironed. So like any other customer I blew up and wasn't happy at all. Their response was if you don't want the dress leave it and we will sale it to someone else. That's very unprofessional. I called and I was told that the way we treat they will treat others. I work customer service and that's not how we treat others. He gave me the "owners" number her name is Mayra so I called her and I was trying to explain to her and she said look lady I already sold you the dress I charged you the alteration so that's the end of it and she hung up on me. THIS PLACE IS SO UNPROFESSIONAL I DO NOT RECOMMEND AT ALL read more

See all

Mayra Cruz Sandoval of Iluciones Mayra & Iluciones Vertigo in Huntington Park 6823 Pacific Blvd. charged and collected over $16,500+ to plan and handle our wedding. and less than 24 hrs before the wedding, Mayra cancelled it because the venue refused to do business with her. the venue cancelled 90 days prior to the wedding and Mayra continued to pretend and collect money. She informed us THE EVENING BEFORE!!! the wedding, when we were supposed to take decorations and drinks for the event. If you can imagine the horror and nightmare, it was to feel so helpless. The stress and anguish of learning of the cancelation with such a short notice was unbearable, and we continue to feel the side effect of feeling so upset, helpless. Mayra sent texts to other people that she did not care about the wedding. She had the audacity to threaten us with legal proceedings. She is pretentious and talks down to people and intimidates people by saying how smart of a businessperson she is and that she was a very good lawyer. Let me tell you that Mayra is a complete disaster of a businessperson. I've attached a letter that the venue sent her on March 11, our wedding was on June 11. but Mayra continued to pretend that she was handling everything. She collected the final portion of the money May 30, two weeks before the event. This has to be illegal, and she deserves jail time for. You can see from her text the night before the wedding at 7:42 pm, she disclosed that she was having legal problems and that she wanted to offer a different location. How on earth did she think we could inform over 150+ people, some who had already rented hotel rooms near the original venue. Needless to say we refused to do business with her that night, she thought that because we had no choice we would be forced to accept her terms. UPDATE,!!! Mayra has gone to police department in Huntington Park and made a false report against me. This is how she has gotten away with her fraud and stealing for so long. She lies and intimidates people. By her own admition, she says what I have claim is true, she admits it. But claims i need legal approval for this this review. read more

The service was absolutely atrocious. I placed an order and they completely forgot about it. Then when I reminded them of the order they had all of the details wrong. One of the ladies apologized and said they will compensate us for the trouble and later on another lady called saying that they made NO mistake and will not be compensating for their errors. Very unprofessional and rude business. In the end, they gave us less invitations than we ordered. Save yourself the headache and time and do not shop here. El servicio fue absolutamente horrible. Hice un pedido y se olvidaron por completo. Luego, cuando les recordé el pedido, tenían todos los detalles equivocados. Una de las señoras se disculpó y dijo que nos compensarían por el problema y luego otra señora llamó diciendo que NO cometieron ningún error y que no compensarán sus errores. Negocio nada de profesional y grosero. Al final, nos dieron menos invitaciones de las que pedimos. Ahórrese el dolor de cabeza y su tiempo y no compre de aquí. read more

Gracias a Mayra y su equipo por el trabajo que hicieron por mi hermana. Todo fue decorado como acordamos y encantó el servicio. read more

Ilusiones Vértigo - Customized Merchandise Near Me - Los Angeles, California

See all

Bad service, terrible my daughter had a party for her birthday and the lady very rude and she didn't finish the service so was a stole

If I could I would give Mayra a 0 she is a liar and her work is based on how much she. A take from you. My video was terrible it was two different views separated and we had another party's incorporated to our daughter's 15nera. Mayra was no where insight when it came to the even they where supposed to show baby pictures in the tv screens and it didn't work she charged us for unlimited drinks that she didn't provide and she also was rude and only wanted more and more money. The ladies at the store were nice and friendly but it was a terrible experience and Mayra is unprofessional. read more

My daughter had her quince in 2023 we visited ilusiones Mayra becuase we saw a dress that my daughter liked she tried it on and fell in love with it at first the service was great obviously becuase they want your money when we came back to try on my daughter dress they had promised for everything to be done (crown,ramo, brindis for two, pala y cuchillo, libro de firmas) and it wasn't even done but we didn't look much into it since we still had to come back for the dress for alteration my daughter dress came ripped and the owner ripped it more and blamed it on the place where they ordered it (she was mad becuase we didn't want to use there crinolina) once everything was done it was horrible the quality was so bad my daughter send her a picture of a beautiful ramo and a got a bad ramo they put some cheap different color flowers on it since I don't live by the owner wanted to charge me extra for trying on the dress on the weekend due to "having to shut down the store to try on" as you can tell they were bad quality flowers and had stuff we didn't want only one big jewel instead of multiple don't recommend go to Moda 2000 or a professional place save your money and time read more

Ilusiones Vértigo - What we wanted - Customized Merchandise Near Me - Los Angeles, California

See all

I should've believed the reviews :( this lady lie to us ! She promised a lot off stuff just for them to lie about everything. They still have give us the photos:( their assistance are all rude . Also be careful when you enter the store they record you and your voice too which you can't we're going to press charges! read more

Ilusiones Vértigo - Customized Merchandise Near Me - Los Angeles, California

See all

I absolutely love this place. Everyone here is so helpful and amazing!!! Diana was such a gem!!! She was so careful to meet my nieces needs and wants. You know how teenagers can be but her patience was exactly what we needed. I recommend everyone to come and get all your party/15era/all occasions needs met here. It's a one stop shop!!! You need to come see it for yourself!!! read more

Excelente servicio desde el principio hasta el fin del evento, desde la muchacha que está encargada del negocio Yosi super atenta al igual que los fotógrafos, los meseros, los de seguridad el dj todos excelente servicio y pues de Mayra que puedo decir una excelente persona que escucha y trabaja en lo que queremos para nuestro evento todo excelente calidad y profesionalismo todos mis invitados quedaron muy felices gracias y quedas 100% recomendada bendiciones Mayra. read more

Ilusiones Vértigo - Todo muy hermoso - Customized Merchandise Near Me - Los Angeles, California

This place is the worst to do business with. 1 week before the party, Mayra tells us that we have to move to another location because someone died at the Lincoln Plaza Hotel in Monterey Park. Everything is unprofessional, why would a business advertise a package deal & then turn around & not honor what is paid for $16k is alot of money!! Give us what we paid for, what was shown in pictures. This lady preys on hard working families who save for years to celebrate their daughter's coming of age. They say let us take care of you so that you can relax, enjoy, while we take care of all the planning, decorations, photos, food,etc... I wish I would of read the reviews before hiring these crooks! Seems everyone who deals with this business has the same issues, I would of saved myself money, time, energy, stress!! Please think twice before hiring them. read more

I ordered center pieces for an event on 07/2021 we agreed on them delivering and setting up everything for all of the tables. Hours before the event i learned that they only put together half of the center pieces and they left everything else thrown on a chair for us to put together. No one ever contacted me to let me know they couldn't finish the job even though we had spoken earlier that morning. I wouldn't recommend this place to anyone. When I called all they had were excuses and quick answers for everything I said and what was worst was that they tried to put the blame on the staff at the Hall.By far the worst place I've done business with. Ordene centros de mesa para un evento en 07/2021. El contrato decia que 'Illusiones Mayra' se encargaba de llevar los arreglos y instalar todo. El dia del evento horas antes de que comensara aprendi que dejaron la mitad del trabajo sin hacerlo y dejaron lo demas aventado en una silla. Cuando llame a 'Illusiones Mayra' tenian excusa tras excusa y trataron de culpar los trabajadores del salon.No recomiendo a este lugar! read more

Was looking for a place to get my dream dress, found it here! Very open and understanding workers and great prices. Really love the way they made everything happen. Highly recommend read more

I do not recommend this place at all. They promise you and tell you that you can change stuff and then when it comes down to it they act like they never said it and say that they told you differently. They are a scam. Save your money and do business elsewhere. Mayra and her team are very unprofessional and rude. I will be taking legal action. read more

I will never ever do business with Ilusiones Mayra ever again! They do not keep their word, always one excuse after another. She is a habitual liar! you cannot trust one thing she says. Left me hanging the day of my daughters quince. The cake was late, only had one waiter for 150 people was told we would have waiters (plural) one bartender(was told we would have 2) the table for the kids (mesa de honor) was horrible. I had to decorate it myself. It was a disaster! she is literally ripping people off! I will not recommend her to my worst enemy. read more

I just had my wedding planned by Ilusiones Mayra yesterday (Nov 10,18) and it all came out beautiful!!! I loved every detail. I was unsure at first because of the bad reviews here. When I first saw I wanted to cry thinking it might all go wrong. However I stayed and I'm glad I did! And I was a very picky very annoying customer! Lol calling allllll the time!! So much they knew me by name already! Lol just to make sure everything was on point and on track. I got the al inclusive packet (video, photos, cake, food, limo, venue) so I interacted with many of the people they work with and their staff. Everyone was super helpful! Mayra herself was ALWAYS nice and always responded to my message and calls and any concerns or questions I had. I had a very pleasant and satisfactory experience with Carmen as well. Very knowledgeable and resourceful, caring and very patient! My experience the the videographers and the photographers were amazing! The 2 guys were very patient and creative, and very open to any personal request for ideas or photo poses. They were polite and very professional. The food was DELICIOUS!! We got birria and chicken in chipotle sauce. The cake was moist and not super sweet. Fruit felt fresh and tasty! The details on the entrance of the hall were amazing!! I didn't know I was having them.. but I loved them! Lol We did our event in Casa Vertigo (second floor) the staff there was all so nice!!!! The security was ON POINT!!! Walking throughout the whole floor looking in the dance floor the bar area and the main lobby, as well as securing the entrance of our guests only. Overall I had a great experience despite of my over thinking. I was just a bride that was a bit scared of having my special day ruined or having to be one of those cases in which people run off with the hard earned money. But I'm glad I trusted Mayra and her staff. And again.. special thanks to Carmen for being so nice and comprehensive and patient with me! read more

See all

Esta vieja ratera. No cumple y pone lo más barato. Pagamos para 450 personas no había comida ni para 100.

I visited "Ilusiones Mayra" in search of tablecloths for my daughters quince. Ended up hiring them for not only that but also for the centerpieces and main table. Didn't disappoint. Thank you so much to all the ladies who helped me out! Loved how everything came out! Will definitely hire them again. read more

Ilusiones Vértigo - Customized Merchandise Near Me - Los Angeles, California

See all

DO NOT RECOMMEND!!! THIS PLACE IS A SCAM!!!!! She changed the name on Yelp to Iluciones Mayra considering how bad her reviews are! She was hired for a wedding 10/07 and nothing on the contract was abided by! The servers were hired as part of the contract with venue to pass out food for the guests. This was not done. Family members actually had to step in and pass out food themselves. In addition, there was not enough food provided for the guests, which should have been something on their part considering everything came with contract. Also, they were not providing enough beverages to guests, even though we provided more than enough for everyone. The decorations that we chose for the wedding, were also not there! Nothing on the contract was what we actually got! Also, The venue was CHANGED LAST MINUTE! Had to notify all our guests a week before of the address change! Additionally, there was NO AC. The venue was way too hot and no AC provided. Not only this, but ALL THE STAFF (servers, bartenders, "manager", EVERYONE) was being extremely rude and not abiding by what was in the contract.Mayra did not even bother to show her face at the event! And when we tried to contact her in regards to everything going on, she got very upset and did not help! DO NOT RECOMMEND! YOU'LL LOSE MONEY! read more

My daughter event was in June 2, 2018, everything was amazing we were all very happy with such a good service, this is actually my second event, I had another xv in 2013 everything was perfect the food the decoration just could not ask for more, thank you Mayra and staff for making my daughters xv unforgettable, I had lots of people in the party asking for her number because everything was just perfect read more

I didn't have a good nor bad experience. In the beginning everything was going well, I had picked out the invitations I wanted but then got called that the material wasn't available. We went back and choose other invitations. From the day we choose the new ones they said they would send a sample two days after but never did. I had to keep calling in order for them to send the sample. Once they did the process was pretty quick! However some invitations were cut off a bit but doesn't really make a whole difference! read more

We call a day prior ask if we could go try on the clothes and They told us that we could try on the clothes and we came and said they said the clothes aren't ready, what a waste of time, unbelievable wish I could give zero stars read more

Bad service it's the worst I do not recommend this place at all!!!!! You should not hire this place their work sucks it's not professional at all!!! read more

This place is so unprofessional. I ordered some invitations for a wedding celebration and was told they would be done in a week. Had to go like 3 times on different days to pick up and they were never ready. Showed up and was giving some faded invitations. To top it off when they printed the info they messed up a few and just shoved them at the bottom so I wouldn't notice. The service is just the worst and the staff is never coordinated. read more

This place by far is the worst thing that can happen to us Latinos. Please please don't waste your time and money with them it's not what they make it out to be. They ruined my daughter 15 party and we can't go back in time.... I know it's hard to go by what you read here but you will regret every minute if you do business with these people. read more

This a one stop shop. Excellent service. Personnel was excellent. Carmen was a pleasure to work with.

As expected. The lady did not show up. Arrangements missing. Food was cold without the cream she bragged about. The decorations were done by some guy that had no idea what he was doing. The salon was the only positive thing. They just sublease. ESTA COMPANIA SE DEBERIA LLAMAR Desilusionar! Hagan caso de todas las reviews. NO RESPETA NADA. read more

See all

My fiance and I booked the photographer and the videographer, they were great and on time for our event. The photographs were great quality! Very professional. read more

i've been having a contract with you guys since October 2021 I have has been back-and-forth I do live in the AV and them not having my color that I wanted an emerald green and gold, they are trying to give me a green green and a yellow gold which I did not want every time I go they can't find my contract it's the 3rd time this happens like I'm the one paying for the dress so I get to choose the colors not you guys because you guys ain't paying for the dress I am read more

I'm Event planner I do Quinceaňeras and Weddings with Ilusiones Mayra. Mayra and her staff very professional.