Day one was a horrible experience and the phone calls prior were worse. You can't hear the caller and you end up with a headache by the end of the conversation.
Prior to the first booked class and receiving confirmation of a 5:15 class by email, we arrive 30 minutes prior as requested only to be told we cannot wait and had to return at 5:15 because class does not start until 5:45. No one EVER made mention of a 5:45 class.
We return at 5:20 for the now 5:45 class to be told we need to reschedule. Of course we resist because now the miscommunication on the part of ILKB is not even being acknowledged even after showing the email we received confirmed a 5:15 class
Luke was apologetic but this little girl Gabbi was very obnoxious, extremely rude, unprofessional and continued to insert her unsolicited feedback even when asking her to not speak to me. She even said she will call the cops but unbeknownst to her, I am the cops. I told her to go ahead as she continued to try kicking us out. She surely cannot be what you want to represent your entity as. Her behavior was extremely inappropriate as she offered no accommodation to what occurred.
We received calls from Cece and the manager Kristine to make scheduling arrangements and are extremely displeased with the entire process as well as the way your miscommunication was handled.
We will be requesting refunds and writing a more formal notice to your headquarters.
I would advise the local community to not partake in supporting this facility. read more
