I contacted Vincent because of his reputation as a top-producing Realtor and expected a high level of personalized service. Vincent was very pleasant during our initial phone conversation, and I looked forward to working with him and having him help me find my next home. During that conversation, he told me he would call me back, but instead I was contacted by Jillian.
I spent considerable time explaining exactly what I was looking for in a home and specifically told both Vincent and Jillian that I was not interested in one particular development. Despite that, the list of homes I received included multiple properties in the very development I had clearly said I didn't want.
I wasn't looking for someone to email me listings that I could easily find myself on Zillow or Realtor.com. I already search those sites regularly. I was looking for the value an experienced Realtor should provide: listening carefully to my priorities, understanding the communities that best fit my needs, and offering thoughtful, personalized guidance.
After I emailed with additional questions, I was then passed to another agent who struck me as relatively inexperienced. Instead of feeling supported through the process, I felt I was being passed from person to person, and my priorities were never fully understood.
Buying a home is one of the biggest decisions a person can make, and I chose Vincent because of his reputation. Unfortunately, my experience simply did not reflect the level of service I was expecting. read more