Message body Thank you for this perfunctory apology in which you apologize for the inconvenience I suffered by receiving damaged goods. You should also apologize for the horrible customer service I suffered in reporting and trying to correct the delivery of damaged goods. Never have I been so frustrated simply trying to return a damaged item to a merchant with whom I have done business. I was on the telephone and or wasting time on your web site for almost 3 hours this past Saturday figuratively incarcerated in a combination of (1) your version of voice mail jail and (2) holding waiting to be transferred to the appropriate dept and (3) drafting returned undeliverable emails...all for simply trying to accomplish the return of a damaged item, an item which was a small part of an entire bedroom purchased by my wife from IKEA on line (ecommerce). Calling the closest store (117th st) was impossible as your web site doesn't publish the store telephone numbers. I guess you don't want your workers to be bothered by phone calls for any reason. I am familiar with that kind of regimen - for many years I worked in a large bank that practiced the same kind of sequestering of branch staff to a lesser degree (but even we permitted calls to branches). It may be your corporate policy, but I can assure you that it doesn't give your customers a warm fuzzy feeling dealing with that kind of restrictive corporate mentality. The email functionality on your website is broken. After spending over 2 hours on the phone, twice I drafted complaints about the telephone hold time only to receive a message that something went wrong sending the email. Result: I wasted more time drafting the emails that never could be sent. I successfully shot off a f* you email at that point. Ultimately, I was told I would be sent a packing slip from Fed Ex to return the damaged item and that a replacement would be shipped;however, that required me to have a printer to print out the packing slip. I don't have a printer and do not believe you should expect me to have one readily available. I was asked to hold while your rep explored the alternatives to that. I was then offered a credit of $15 for me to shlep the item to the closest store (117th st). An Uber costs about $25 one way. That was not acceptable so I settled for the Fed Ex packing slip. I have yet to receive the Fed Ex packing slip. And now you seem to have forgotten that you promised to send one! I vowed I would never allow the Mrs to buy anything from IKEA again, however, she was determined to visit an IKEA showroom so she Ubered it over there. While she was in your store returning the damaged item and obtaining a replacement, she purchased a couple of hundred bucks of other stuff - she liked the place. We need to buy a new living room and the wife is interested in buying it from IKEA, but I have drawn a line in the sand. No more IKEA until I am assured that I will not have a problem with customer service or returns. If I receive a non-perfunctory apology from a senior person in customer service I will permit further purchases. That apology ought to include a telephone number of the 117th st store so I can call directly if there is another problem with a future purchase. Sincerely but frustratingly yours, David Darman read more

Oh my God IKEA. It is impossible to return anything. 6 customer service slots, one agent working. Average of 7-9 minutes per customer. 17 people waiting. Come on. No one has 1 hour to wait for a return. Where is the store manager?? read more

IKEA - 1 customer agent??? Really? - Furniture Stores Near Me - Miami, Florida

Do not purchase a kitchen or anything that requires follow up. We ordered a kitchen and they can't get the order together always pieces missing !!! When calling unless you don't have a job , forget about it , and get ready to waste hours on hold !!! And customer service does not care about you. Avoid your self headache and shop somewhere else don't make the same mistake we did . read more

I was hungry and went there for a quick bite. I went to the one by the registers. I got hot dogs and pizza and the pizza was cold and hard even though they put it under the food warmer. The hot dogs were soso not very appetizing . I threw it away and ended up going to buy more food after I left there. read more

The worst customer service I ever experienced.I bought three items online and all of them came defective I went to the store on Friday at 10 AM to return it it was a disaster I had to wait an hour online and then I had to deal with a cashier that was obnoxious and didn't even have a clue about what she was doing,It took her almost 30 minutes to do the refund and then when I checked on the refund she didn't refund it the shipping,Her answer was if the customer doesn't ask for it they do not refund it This store is a complete joke beside that they would like 30 people online returning defective item and everybody was very mad about the wait I will never buy again anything from IKEA it's a joke read more

I give this store 0 rating. This store has no concept of customer service at all. I orders a dresser online. when I went to pick it up, the pick up area makes me wait for over an hour. Thwhy make no mention of my item being in a restricted area and after I ask 3 times they finally tell me they can not get the item until after closing hours leaving me to wait with my wife, 8 year old daughter, and 5 year old son. we continue to wait and when I ask for the manager a guy comes out with absolutely no concept of empathy or customer service at all telling me "oh well" and there is nothing they can do about it and will ship it out to my house. since When is it company policy to wait till after closing hours to get your product????? Please help me!!!! More to come. Do not shop here!!!!! read more

CRIMINALS !!! We came to the store to buy a closet , the gentleman at the closet section did a good job in putting us a big closet together . Total with delivery came out to around almost a thousand dollars. When we went downstairs to pay the cashier charged us 350$ extra for no item at all . I caught it and asked him what it was and he said he made a mistake . A manager was called a short young lady came and said she will credit us the money . She then left for about 10 minutes came back and said it's credited, no worries . I asked for a receipt and she goes oh you don't need one it's all taken care of . I was like what ??? I need a reseat for this refund , she rolled her eyes and walked back to the back office came back 15 minutes later . And gave us a refund receipt of 350$. Then few days later I notice over 418$ taken out of my account by ikea . I called the store multiple times , they give you the run around . So I drove back to the store to get my money back !!! Been sitting here and exchange and return over an hour now cause the employee told me I have to pull a ticket to talk to someone about my extra charges. I will never ever purchase anything in this store again . They will try to rip you off here . read more

Please don't shop here. I was with my partner at self checkout when I asked for assistance from a rep named Ernesto. He was very dismissive of us and when we told him how we felt he said it was all in our head and that he didn't do anything wrong. A manager proceeded to jump in when she overhead the issue and said there was nothing she could do. She asked my partner and I what we would like to have happen "do you want me to fight him" as if that's what we wanted instead of decent customer service. The staff is incompetent and selfish. Save yourself the headache and try a different location. read more

Poor management, 26 registers available and only 2 working! talked to the manager and unfortunately didn't have more personnel. Great store but it's looking really bad. read more

This IKEA location is not as packed as the Broward location. It has all the same amenities as the other one. It is a bit smaller, you can't tell at all. I came to get wine glasses and lazy Susana. Happy camper. Yes read more

I've had the worst experience with their IKEA delivery in Miami Florida. It's the first time in 10 years in my building that they couldn't drop off the package at the front desk. They arrived earlier then the delivery window, I wasn't home and I've asked to drop it off at front desk. I was mistreated by two representatives - both a specialist and his manager. They were yelling at me at 9 am after I asked them to drop off the package with baby crib at the front desk. I've paid 50$ for this delivery and they didn't deliver my order. I told them how important it was to deliver the order before my grandson arrives to sleep in it and still they were ignorant and rude to me. Both raising their voice at me and arrogantly yelling that "whatever you read in some email is not happening" - as I quoted the IKEA letter saying literally "the order will be dropped at front desk". I was told the driver won't move anywhere from the back of the building. Both representatives were SHOUTING "IT's your problem!!!!" at me! Instead of smoothing the situation the manager escalated it with me and it's crazy for this money!! IKEA SHOULD SERIOUSLY CONSIDER BANNING LAST MILE from their deliveries! It's unbelievable, they are downgrading IKEA brand. read more

IKEA - Furniture Stores Near Me - Miami, Florida

Drove to Ikea more than 1h to buy a lamp and when we unpacked it at home we realized it was not manufactured right! One part was missing the end and the other part has something that was not supposed to be there, the point is THE LAMP CANNOT BE PUT TOGETHER. I called and was told that I will get a call back in 24h.. it has been 10 days since... I emailed and just got an email saying they are sorry and I can return it. Well the whole trip to Ikea for a lamp costs more then a lamp! HORRIBLE QUALITY CONTROL AND EVEN WORSE CUSTOMER SERVICE!!! NEVER AGAIN....!!!!!!!!!!!!! read more

IKEA - Proof - Furniture Stores Near Me - Miami, Florida

I could not have had a more disappointing shopping experience at this store. From start to finish it was awful. I had to make a return and it took more than 30 minutes to do so. It was very simple, small item. I had my receipt, and my credit card, yet it took 30 minutes of waiting for my turn. When I tried to design a closet and there was no one around to help me use the computers to make my design or answer any questions. After making the designs I went down to collect the pieces. After waiting for over 20 minutes in line to have a question answered (because there was only 1 employee to be found and he was helping the entire line of people) I got my page printed out with a list of items I needed to pick for my closet. I went to the aisle and started getting the items. The first item on the list, that said my entire list was in stock, I could only find 7 of the 25 I needed. I had to go back to the line to ask if someone could locate the rest of the items. I waited, and waited, and waited. Finally I walked around and track someone down to ask. She told me that there was no one to get down any extra items from the storage until 11 PM. I showed her the list that said all of my items were in stock. And she said that it probably had not updated from the last 5 to 6 hours and if I only found seven that they probably had sold out. So after THREE hours of being in the store I left without any closets... I will not be returning to the store...ever. read more

I visited the store for the "Make Room For Life" Catalog reveal event. I have always been a fan of their products but this time I really enjoyed getting to take a look at the upcoming promotions for IKEA and learning a little more information about the company and the store. I really like the way the store is laid out and that they have display rooms which help you visualize how their products can be used and help generate ideas. It is really cool to see how you can use their products to decorate an entire home under 600 sq ft and maximize space. I also really appreciate that they have team members available to help consult with you if you need help in designing a kitchen or a new closet. You can probably spend an entire day in this store looking at all of their products and figuring out different ways to combine them to decorate your home. The staff is always very friendly and helpful. They genuinely appear to enjoy working for the company. I have a number of Ikea products in my home, and really enjoy them. I will continue to shop at their stores and take advantage of their Ikea Family program. read more

I placed an inside order to be delivered as I needed to have the furniture by a certain date. The morning of the schedule delivery I called both IKEA in the delivery company. I learned that when placing the order at the store they selected assembly which was incorrect. The IKEA customer service rep fixed it and said you should still keep your furniture today between 5 PM and 9 PM. I arranged a sitter to watch my son while I wait for the furniture delivery. I called the delivery company at five to narrow down a time they said to me to call in at our into the delivery window for a better estimate which I did . At that point the customer service rep at the delivery company said they weren't sure but that it showed that there be there By 9pm . I waited that I need to move into the apartment and I have no furniture. At 9:30 PM I called the delivery company again. At this point they informed me that there was no such delivery and that no furniture was in the truck for me ( had spoken to at least 3 delivery rep that had told me otherwise earlier that day ) I was advised to call IKEA in the morning and make arrangements to reschedule my delivery . At this point I had to then make arrangements to stay at my parents place with my son. The next morning at 9:30 I called IKEA customer service. After being on hold for an hour and a half and no response from a customer rep the called dropped. I called again and was on hold once again for another hour and a half which at that point I hung up and called as if I was placing a new order. At that point a few minutes into being a hold of customer rep answered. She proceeded to transfer me to another number so that someone could arrange delivery. And on that call I was on hold for another hour and no one answered. I hung up and called again if I was placing a new order and got a rep. I explain to the rap that I am not to be transferred and that's all it's going to help me and now it's 4 hours since I've been trying to arrange delivery. I requested to speak to a manager. The manager informed me that I was not going to be getting my furniture on that day or the following day. Explain to the manager that I took the weekend off in order to move and give myself a window in case there was any problem. Now I'm going to have to take another day off because of the mistake that was not done on my part. She was very sorry but that was not helping me in anyway. I then have to also make babysitting arrangements in order to be there for the furniture delivery. Also at this point I have no one that can help me assemble the furniture as I had for the weekend. This has been a horrible experience. I am being charge for delivery that was never done. And now I am missing a day of pay and I've had to pay a sitter unnecessary. And I'm paying a lease for an apartment I have been unable to move into. I went to IKEA because I'm able to save money, this has experienced has only been costly to me. I asked the manager that I spoke with an IKEA work and I can't do to make this experience better. And she really didn't have much to say but that she understands and that she sorry. If I could give a negative star I would. read more

IKEA - Furniture Stores Near Me - Miami, Florida

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Terrible restaurant service, huge lines, dirty tables, cold food, long waiting to pay. They have few employees for hundreds of costumers. They take advantage that they are the only option around once they trap you inside the store that has no easy access out, you have to walk around 3 floors before getting out read more

I was so excited to come to IKEA! Had my cart loaded up with quite a bit of things and was on my way down to pick up the larger furniture in the warehouse section and honestly was treated the rudest I have ever been treated by a staff member named JULIAN. As we all know, because of covid, masks have been normalized, recommended, and even mandated. So I'm sure you're familiar with when talking with a mask they tend to slide down a bit off your nose sometimes. And this employee felt the need to yell at me across the aisle to put my mask ALL THE WAY UP TO MY EYES and point me out like I was a child! So embarrassing! He came up to my face and insisted I do it in front of him. I pulled the mask up over my nose and he said it wasn't enough and that it needed to cover my entire face? I then nervously said something along the lines of well I wouldn't be able to see or breath at all if I did that and he felt the need to tell me he works 12 hours with his face mask on and that if I had a medical issue to STAY HOME. Mind you I had mine on it had just slipped right under my nose while I was talking and carrying items into the cart. So my family and I left our carts and left. I don't know what type of training IKEA has their staff enduring but I nor my family will be coming back! Disrespectful and unnecessary. And I saw the same JULIAN go through the aisle and start pointing other people out telling them "hey excuse me all the way up yes you" it was like he was on a power high! I'd review the rest of the store but honestly not only was I not able to have the full experience, the entire trip was ruined after our encounter. What a shame! If you'd like to shop along with people who hate their job this is the place for you, and that's coming from someone who has over 10 years of customer service experience. read more

IKEA - Example of a tag for an Artificial plant - Furniture Stores Near Me - Miami, Florida

Although the merchandise is not of high quality, the prices are very affordable, ideal for the Miami market, where the percentage of removals is high. For the amount of sales, buying is very simple and fast, the bad thing is when you have to make a return. The wait is very long, the last time I had to wait 45 minutes to return $10 lamp. crazy! read more

IKEA is my second home. They are consistently rearranging and improving their sample designs which I absolutely love. Their food is also delicious. I had heard so much about their meatballs and decided to come check it out for myself and see what the buzz was all about and I was pleasantly surprised. New furniture + lunch = happy me. I love coming here and getting new ideas or coming out with new projects to do. Their stuff literally flies off the self, they just need to restock faster! read more

IKEA - Cool bench! - Furniture Stores Near Me - Miami, Florida

I'll start by saying I've never really loved IKEA, I'm just not a big fan of shopping and being forced to walk through the entire place but this time I went with patience and time to kill. I had lunch at their cafe, I'm a vegetarian so thought it would be difficult to find something to eat but it wasn't at all! I had their veggie balls, which are just as good, if not better than their Swedish meatballs their famous for! And the total with a cookie and bottle of water came to $6!!!! I'm still amazed at the price. Parking was easy and free, gotta love free parking in Miami! I wish they would figure out a faster checkout process but overall I enjoyed myself and the store was clean and organized, as to be expected :) read more

Online purchase- Lakeland, FL US, we bought a small corner table and we were disappointed, Poor quality product, and the estimated delivery-schedule was not reliable, read more

Ohhh IKEA,how the parking lot confuses me and the walking round and round gets me dizzy but I can't stop coming back. This European store (Scandinavian to be exact) is the perfect place to shop for all household goods,furniture,decor, etc at a more then affordable price. The set up is perfect to grab your attention. You go through every department of the store starting your way up then down. By the time you get to check out I'm sure you'll have everything you need and everything you think you do,lol. I always come here for a specific item and walk out with more. The prices can't be beat and as you walk around exploring each section you may find even more treasures for your home. Staff is always at every section to help you out and just in case your hungry they have the cafe upstairs along with their famous Swedish meatballs and even more treats and sweets downstairs by the check out. IDEA is a store you shouldn't rush to look at,so relax,walk around and burn some calories as you explore read more

Workers really unprofessional especially the one who I asked for help. I believe his name was Andrew or Drew. He was tall, and not helping. He had a attitude, and was disrespectful. This establishment has been going downhill since I've been here. Staff just keeps getting worse. Because of this man, I will no longer be returning to this location. He doesn't deserve a job where he's clearly unhappy. It used to be my go to location. Sad to see that they don't care about their customers l, and just hire anybody. read more

We give up. We loved IKEA and wanted to furnish our new apartment with everything from IKEA. But fumbles between IKEA and their delivery company XPO have driven us to cancel and return everything and now we are buying replacement furniture elsewhere. Trucks don't show up as promised. Can't call a human. If one calls you, they can't help. Sat on hold for hours. XPO powerless to fix a delivery problem. Delivery delayed for days due to a truck breakdown. Delivery split into three parts without telling us. Can't figure out why only part of our order showed up. Had to drive back to IKEA to figure it out. But we can't wait any more. We have an empty apartment. Sorry, IKEA. We are breaking up. Nor will we ever again buy anything from any store that uses XPO for delivery. read more

Every time I come here the staff are nice and helpful. They actually come up to you and ask if you need anything, as opposed to the IKEA in Sunrise. Food always great, and fast product checkout. read more

Ikea !!! my favorite new store, mind you when it opened I didn't even bother to go, I drove by each time and told myself " I'll go in there one day" that day finally came last year and I wondered why it took me so long....I love this store..... I find myself turning Swedish the moment I step in, saying hello in Swedish and goodbye as I leave....yeah I'm usually easily entertained ..... I can spend all day there planning my dream kitchen and just buying things I never knew I needed....ha ha ha....I loved things that do more than one thing and they have plenty of those. I have eaten at their restaurant, after all if I'm going to be Swedish for a day I have to try their local fare....Swedish meatballs!!! they were good, I try to buy different things I never had before when I go after all I know I ain't going to Sweden any time soon. You know the only thing this store is lacking is Swedish people, I'm just saying. So far everything I had bought here hasn't let me down....furniture, kitchen utensils, plates, glasses, frames.....you name it they have it. I took people there as a plan trip, like a cinematic adventure, truly, hey if they don't know it could take them years like me just to get in there and waste valuable time. I do have the Ikea family card....coupons, discounts, always a plus, and what I love is that there is no body bothering you....hey do you need something?.....nope, I get it myself, get my little cart at the end, roll down the aisle look for my box....beware you need big strong man to move those boxes from the shelves.....no kidding, if it says is made out of wood, is made out of wood....heavy. And the best part!!!!! you can return anything if you change your mind, just because, a year later, come on, really???!!! yeap. I haven't done that but is good to know. read more

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We came here for a very late lunch, at 3pm, the day after Christmas. It was quite busy! You would think managment would open both sides of the cafeteria, but only one was open. The line of people went back to the elevators. The soup and salads were all old and picked over. It was really gross! I usually love this place for a quick and cheap bite to eat. I dont think we will be back and I wouldn't recommend it. There are plenty of other restaurants in the area. read more

I think I speak on behalf of everyone in the 305 when I say we are grateful for not having to drive to Sunrise anymore. Yes, everything in Miami in comparison with Broward is always going to be more congested but that's the price you pay for trendy and inexpensive furniture a fraction of the cost than what other retailers sell for. It's the typical set up of a large industrial warehouse that has sections of furniture already built into a pre-existing and staged room with location tags on all the belongings. Everything you need in a house can be sourced through IKEA. Putting together the furniture can be challenging depending on the pieces you're assembling. Sometimes professional installation is recommended for certain areas that need specific tools. Always measure before coming here and make a precise list so you don't risk overbuying. I recommend you check out the bottom floor after to see the sale items that are already built with a few imperfections. Sometimes, if it's a small piece that is in great condition it beats having to built whatever is in your cart for a higher price. read more

IKEA needs a serious overhaul. You can't find an associate to save your life, products are marked incorrectly, putting you on the wild goose chase. Today I needed four faucets and two identical sinks (three faucets also identical) 1:25 min? Really what a cluster Fuck. Then add the frustration of three registers and another 20 min wait, not to mention the associates having a conversation about getting drunk and puking, not even a Reading or a thank you after dropping 800 bucks. I'm back in this S%^t hole of a store, IKEA, you really need a re-vamp. Your products are clever, your store flow is worse than rowing a barge up stream on an outgoing tide. You don't have enough employees to check out in less than 30 min, you don't have enough pickers to pick 5 shelves (that should be able to be picked self serve) I've now been waiting for over a half hour after being in this disaster for three hours (if it were setup like a real store, I would have purchased three times more products in half the time. Get your S:;"t together, you really Suck! read more

Why can't I give this store a no star rating? I live an hours drive from this store and it's the closest to my home. I've been trying to order some chairs for my wife but they say they don't have them in stock. Ok. Fine. I clicked the tab to be notified when more chairs would be in stock again. Since last night I've received two texts indicating they're back in stock and I should hurry because they may not be in stock long. Wait a minute! Both online and corporate say they're still out of stock at this store. I had corporate call the store to have someone check for the chairs. They weren't in stock but they did have some a moment ago. Bullshit!!! The left handed doesn't know what the right hand is doing. I've been inconvenienced twice already for having to spend time on the phone with IKEA corporate. Now, corporate says I can't reserve the chair purchase unless I go to the store........an hour away. I can't make any form of purchase online and have them delivered or go pick them up. Now I know IKEA is a very successful corporation but how on earth can they make such stupid purchase policy which inconveniences the customer driving them to purchase elsewhere. This is simply another example of ignorant people undeservedly in charge and making stupid decisions which are counterproductive and customer alienating. read more

This my second review for this company, the first attempt for delivery was a disaster they forgot a piece and I have to rescheduled, then the second time they missed again and they excuses were: first there was nobody at home, a big lie only because I didn't answer the phone to a number that I dont know actually it wasn't Ikeas number, second excuse, they didn't have the gate code, another lie, there is no gate, 3rd excuse I didn't order one of the pieces, this was from the different representatives that answered the phone and hang up on me and I have to call again to received another excuse, bottom of line,DO NOT ORDER DELIVERY FROM IKEA IT SUCKS!!!! Its sad, they should manage to get better delivery service or at least better customer service that can give you a solution instead of treating you like you are stupid enough to believed whatever they are saying, really? read more

Tried to order a product online. Ikea had the delivery date for 1 1/2 months in the future! So, tried to call the store. It's just a general 888 number that bounces you around until they tell you - Bye. Nobody answers that number and you can't leave a callback number / message. Went online to ikea.com to verify stock in the local store. Figured, oh well, I'll drive down to closest store and pick it up in person. The stock check feature is nowhere to be found on their website, even though there's an "information" page that tells you how easy it is to check stock. Laughing. Long story short, Ikea doesn't care about their customers. They suck! read more

I waited over 2 hours to return a few items. There was a cue and electronic system of processing folks to the line. In this time period with 2 people working, the staff processed only 14 returns. I will NEVER buy anything her ever again. read more

I don't understand how a multi million dollar company does not have any employees answering the phones... After visiting the MIAMI store on Three different occasions for a simple curtain rod, a gentlemen handed me a paper with a phone number and explained how I could just call to see if the item is in stock before wasting time and heading in... After calling for Four days straight, and being ignored, hung up on, and placed on hold for 30+ minutes with no answer. I looked up the corporate phone number to see if I can get some kind of answer from them. Their answering machine simply said they have to many calls and can't attend to my call. I understand that we are in weird times, however I also understand Ikea can hire 100 employees to cater to the phone lines if they truly cared. No wonder the store can care less about their customers calling, when corporate apparently operates on the same motto. It's 2020, why do I even have to call somebody for inventory request any ways? How does Ikea not have an app like Home depot that tells me in real time how many items are left in the store? Ikea is becoming a thing of the past to me and unfortunately I will not be going back. read more

Miguel in sales was awful. He was so disrespectful, mocking me and getting agitated because I asked where an isle was. I'm sorry for interrupting your talk with your girlfriend. ridiculous read more

Loveeeee me some Ikea!!!! i can spend the whole day there and you just want to remodel everything in your home. The prices are very decent and very convienent cause you can purchase furniture and take it home that very day they have soo much too choose from they have 2 floors one for furniture and big items and the other floor is bedding, kitchen and bathroom accesories. The parking is also great. I will post some of my pics from there of some furniture i am interested in. read more

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We always go to Ikea and eat at the cafeteria before shopping. The food is always so good and their chocolate cake is to die for. We got the salmon filet and the Swedish meatballs. Both so delicious! This location is extremely clean and located in the perfect spot because it is next to Dolphin mall. Ikea is one of those stores that everyone in the family can enjoy. read more

I'd like to meet the genius that thought up the additional parking. Let's start with the good. We got there early the place is well organized clean fully stocked with awesome things at great prices. They have 99 cent breakfast deal and really I knew deep down inside that it was too good to be true, but we were hungry and we tried it anyway. Eggs tasted fake I wasn't nt brave enough to try the sausage, the pancakes were gross but the potatoes were great. 99 cents or not I won't eat there again. So the bad, first, on the way out they had both escalators and an elevator down. They've been open what 2 weeks? The brilliant planners put the entrance on the 3rd floor so you can't get to your car with all the stuff you bought unless you take an elevator or an escalator. I was dropped off early in the morning when they opened. My car dealer is near by and it needed work done so they dropped me off. I did all my shopping and around 1 I called to be picked up. The sales associate could not get inside because both entrances were blocked by police barricades. He told them he had to pick someone up, they didn't care they sent him to the other surface lot parking past the palmetto. So, I had to walk my happy ass from ikea to the surface lot at the palmetto. Otw I stopped to talk to the police that were barricades the entrances telling them I have furniture upstairs and I need to get my car in to pick it up. He didn't care. So I walked about a mile in the sun to get my car and talk to an ikea representative on the other side. They made me wait about 10 min while they contacted head of security to let me in (ridiculous.) So I fight my way back through traffic over. At least now in the air conditioned comfort of my car. Talk to 4 ikea employees and argue with the same Sweetwater cop and finally get back in. To the wrong floor of course my boyfriend and my friend who were with me had to come down to the first floor so we could load the car. I guess to get more people in they built a surface lot a mile away and take you to and from store via shuttle when the garage gets full. Now if you buy a house full of furniture and your by yourself, explain to me how you get your furniture in your car?! The person who thought that up must be an engineering master mind. Fail. Disaster. If u are going, go super early, keep your car inside the garage or you never now you may be permanently separated from your purchases thanks to ikea staff Sweetwater police and poor planning. read more

IKEA is celebrating its 30 years in United States: happy birthday IKEA! We love you worldwide for your innovative and affordable furnishings, clean, highly organized and bright facilities. So what on earth happened to Miami newest store? Even in Ikea restaurant the lines were crazy slow; food cold, no clean tables & they kept running out of coffee. Don't believe me? Just check out these photos... Simply unsanitary. R we in a third world country? read more

We, too, have been to several IKEA stores. But this one just feels odd. We parked in the parking garage and proceeded to where it says Entrance. We got to an empty lobby like area with glass doors leading to the outside. Absolutely no signage directing you to where you need to go. We finally figured it out and arrived at the area where you drop off your rugrats. There's an escalator and to the right, is the checkout area. From previous locations, I was quite sure that we were on the Marketplace floor. Again, no signage or employees directing customers. I spotted a tiny sign that read "Marketplace" next to a set of doors. But the door was locked. We were not shopping for furniture, we were simply wanting to shop the Markrtplace. However, we ended up taking the escalator up. Surprise, surprise. No signage. So we ended up walking the entire top floor until we finally found the Marketplace. Whoo hoo! The Marketplace was not very neatly organized at all. Empty shelves everywhere. But we did find what we wanted (plus a bit more) and proceeded to the checkout area. Holy cow! The lines were crazy long! All three of them! Yep, there were THREE registers open. During the holiday shopping season. When they finally open a register, in true Miami fashion, the stampede is on! Aside from everything else, I seriously hate the location. I avoid Dolphin Mall like the plague. But, I really hope that they get their act together. It is so much closer to me than Sunrise. read more