I will never buy from Ikea again! They failed to deliver our stuff when they said they would. When we called about it they couldn't find where our stuff was. I called to cancel it and it took 5 days to get through to someone and even then they never even canceled the order after having to call the second time because I never received a confirmation of it being canceled! I still haven't gotten my money back! Terrible customer service! Not friendly at all! read more

It's very addicting so beware. It's like the furniture version of Walmart. You go in for one thing and you'll leave with many. The service is always there and you don't have to search for employees. read more

I really didn't care for it. Trying to find the flatware and cookware took forever. The layout is terrible - felt like a mouse in a maze! It really didn't make any sense to me. I did get a few things and the prices were reasonable, then when I went to check out, they only had one checkout lane open. I almost said F it and left my basket and walked out, but I really wanted the flatware I had picked out. Took a long time, but I finally checked out and thankfully left. One and done for me. read more

It's a cool place, just don't expect to get any help from the staff. Also, good luck finding something you like on display that is in stock. You'll probably see 20 displays of it, you just won't be able to buy it. I guess since they have the notoriety that comes with the name IKEA, they can afford to treat their customers like crap. read more

I was appalled at the restrooms. If one is standing outside waiting for for someone to finish using the restroom, one can see people standing at the urinals anytime the door opens. Yes, that's right -- people standing there peeing are visible to anyone standing in the hallway. What kind of total screw-up in planning and design causes such a thing? read more

Their cafe is set up different from the Ikea in TX. So that through me off, but other then that it's the same as any other Ikea. I liked how their swedish marked area was separate from the dining area. An they had a lot more options to purchase then I thought they would. read more

Whatever you do, DO NOT USE THE IKEA APP to locate your products. I drove all the way to Memphis and back from Nashville (rented a van and everything since I have a sedan) in order to purchase the Nordli 7-drawer dresser, white 31 1/2x48" on August 1st because my orders kept getting delayed and/or canceled and unfortunately I ended up leaving without one of the product packages required for assembly which included the top and base (both very essential pieces) because the IKEA app reflected incorrect package and location information. It only stated a total of four packages needed when there should actually be five which I only found out upon assembling (paid a TaskRabbit merchant to do) and needing to look up additional information online to try to figure out the problem to find that what is listed on the website did not correlate with that on the app. The app also gave me the incorrect bin location for the Jonaxel shelf so now I have a frame too wide for the baskets. I've been trying to get ahold of customer service to no avail but have yet to be able to connect with anyone via phone or email to resolve. read more

What a neat place! My husband and I went simply because we heard from friends that it was a unique shopping experience. We left with a cart full of items! read more

I have never had anything bad from the cafe. Meatballs are great! Stuffed chicken is great! I am a meat lover and went on to order veggie meatballs last trip and was very satisfied even without the meat. IKEA has it down. It is quality food for low prices. Two people fed for under $13 including free coffee because we are part of the "IKEA Family" can't beat it. read more

Had a great time shopping at IKEA! Great looking store with tons of stuff I can see using. I had lunch at the cafe after shopping. It was a great time! read more

Associates were very helpful, and knowledgeable. Selection is somewhat limited compared to other IKEA stores we've been in. Food quality was fair at best, it seemed the staff was overwhelmed and not able to keep up with demand of weekend traffic. read more

I had only been to an IKEA twice before, several years ago, so I was looking forward to visiting this new one in Memphis. We were not disappointed. First though, a couple of tips. Come prepared to walk and walk and walk. The store is set up for optimum use of space and is huge to begin with. Fortunately they do have maps to carry and posted strategically along the route, along with signage hanging to guide you if you choose to shortcut to a particular section. Anyone coming to "run in and run out" will be disappointed and maybe frustrated. Shopping here is as much an experience as it is "shopping". As far as the merchandise, it is IKEA, good quality at prices that make you look twice. I could furnish an entire house in one trip if I needed to. One thing I love is their "small space" mockups, allowing the shopper to walk through fully furnished small apartments for great ideas. We didn't try the restaurant but did enjoy the free coffee that was being offered the day we were there. read more

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I adore it! This is heaven for all of your homes needs at incredible prices. It's big, and a bit overwhelming, so be ready to have to pause and get your bearings. This is not a "quick trip." read more

Definitely enjoyed the store even though it was extremely busy. I will give it some more time before I repay a visit to actually shop shop. This time I just bought random knick knacks. The prices are really reasonable and I love the style and layout of the store. I did find a kids rug I loved but struggled finding it and could not find an associate for help but I will also not judge due to the amount of customers the store had. read more

I love this place! I have always wanted to go, but have never had the time when I was visiting cities that an Ikea. Even though the Memphis location is supposed to be the smallest one, it took us more than three hours to walk through it and see everything. There are great inexpensive solutions for bathrooms, closets and kitchens. Will I buy all my furniture there -- no. Will it be a place for cool little gifts and home projects that can be done without the expense of a contractor or major outlay of cash, hell yeah. read more

I'm super excited the Memphis now have an IKEA. I've always find cool stuff here and the price is pretty decent for decent furniture. The only thing is putting those furniture together could be frustrating but then again can't beat the price. read more

I loved having IKEA two hours away when I lived in NC. It's even better to have one in my backyard here in Memphis. It's brand new so everyone is getting used to how IKEA works. The staff (many of which were brought here from other stores) are great. Personally, I skip the cafeteria & just buy the frozen bags of meatballs & cream sauce packets (don't forget the lingdon berry sauce) read more

Worst experience ever. Bought a single item and went to pick it up. It took OVER 30 minutes for them to tell me they can't find it. Yes, it is in stock but they don't know where it is. They then send you to returns for your money back or a gift card!! Good news is they have only ONE person working the counter and there are 4 others ahead of me!!! Lousy customer support. It is ridiculous to have to spend over an hour with this mess created by IKEA!! read more

We visited yesterday for the first and probably the last time. I was very encouraged when I saw the abundance of handicapped parking spaces. But when we got inside the front door, we were very disappointed to discover that they have NO electric handicapped mobility "golf carts." We turned around and left. We really would have liked to see the store and perhaps get something to eat, but with a store that big and my mobility impairment, it was simply out of the question. We were very disappointed and hope they will correct this deficiency. read more

My last trip to IKEA was not the best, a bottle shattered under my feet and cut my ankle, upon examination my ankle was in need of stitches and bleeding profusely; however the only "help" from the ikea staff was a few napkins and a 15 minute wait for the accident claim woman to come around and get a statement. When she finally arrived I was holding pressure on the wound and she repeatedly told me to take the pressure off to take a picture of the accident but could not get her camera to work and had no regard to the fact that I was in need of medical care. She never once asked if I was okay or in need of a first aid kit. After the 30 min wait from the time of accident to when she "freed me to go" I headed toward the doctor where I received three stitches and antibiotics. I was simply disappointed in the way the situation was handled. read more

Terrible customer service. I received rude and unprofessional attitudes from two separate employees. One was at the checkout and one was in the warehouse. They were extremely unhelpful. God for bid you're a newbie and need some assistance or direction. They should look into getting better people to represent their company. Never ever going back there again. read more

I absolutely love the furniture I got from here! I will keep tabs on how they turn out in time

I like IKEA products. I used to buy IKEA products. But as of today I am so fed up with IKEA I may never buy from them again. I bought the iconic Poång chair last year - among other things - and two days ago it collapsed beneath my (Swedish!) guest. I took it back to the store, two managers talked with me, looked at it, said they had never seen anything like it - and they promised a new chair. They would deliver today, between 9 and 1. When they finally got here, they had only half of the delivery. Calls to the store, finally a human on the line, very sorry, and yes, they would deliver later on tonight, between 5 and 9. I rearranged the rest of my day, and stayed home. Only to receive an automated call around 7:30, telling me "the delivery will be tomorrow, between the hours of 9 and 1". Again, I need to stay home, and again, I cannot get hold of anyone. "We are experiencing heavier than normal call volume ...". Twice I did manage to speak with someone who promised they would put me through, only to be thrown out of the system again. This is called service? If you say online that you are open till 9 pm, then you need to have experienced people dealing with calls (I actually have a direct number and that kept looping around as well). read more

Took the afternoon and checked out our new Ikea store. I had a great time. The selection is totally awesome. Found such good things!

Drove in from Jackson, MS to visit an IKEA for the first time. I had been looking forward to this for months when I found out they were opening one within a reasonable drive. I had looked at some furniture online I thought might purchase, but wanted to go and have the full experience. (plus shipping on larger pieces is outrageous, especially if you discover it's not the right piece) Drove the 3 hours from Jackson to Memphis. Stayed overnight, grabbed breakfast and headed to IKEA. New Years eve weekend and IKEA was packed. It was literally difficult to walk 3 feet without crashing into someone. I guess this was to be expected. Per the greeters instructions I started taking pictures of items I liked as we walked through the setups. I took a picture of a glass vase, some lamps, some bedding and my big ticket item were some bookcases for my living room. Once we got to the market places I started hunting the items I had found. 1) Two store attendants helped me look for the vase we successfully found the item number. They pulled up in the system. They were extremely friendly. They told me unfortunately it looked like they were out of stock. Disappointed but i didn't really need the vase. 2) Went on the hunt for the bedding, in the showroom they had only King size sheets. None to be found in marketplace area. Disappointed but again I can live without new sheets. 3) Found the lamps in the marketplace on my own. Well I found the demo. Again they were completely sold out. Well these were small items ... maybe I can buy them online and shipping won't be outrageous. 4) Found the section in the warehouse were my bookcases were. I didn't see any where I could reach but it appear there were some up high. I looked at my friend and said... maybe I should just forget it. 3 strikes right? NO, go ask. OK. So I went to speak to an associate and they said they can't get items down during the day, but they could pull the inventory that night. Didn't work for me I was leaving from IKEA driving home. Checked inventory. They don't even have any in inventory. Nothing to be done. I explained that I had driven the 3 hours for the purpose of this trip alone and ask if anything could be done. Nothing. The assistant was sympathetic enough she got a manager. I spoke to the manager. Explained my situation and asked if they could wave shipping so I could still have the the shelves delivered to my home. No. First come first serve basis. I had picked out an alternate lamp that I didn't honestly know where I could use. Boxes for my bookcase I wouldn't need and a lone coffee mug because it was the last one. I looked at my pitiful selections from my pilgrimage and literally pushed the buggy away from myself and lamented my wasted day and gas. But hey my breakfast was great! read more

I was very impressed with store. A lot larger than I expected. Pros: everything you can imagine connected to 'home goods' they have. Did not get to enjoy some things offered because husband had to stay in car and I had to hurry through store. Cons: No motorized scooters for handicapped. They offer regular wheelchairs, but it would be extremely hard to shop pushing someone. Also, although they have maps in store at every corner(?), they are very confusing. The store basically does not have aisles but the maps indicate there are. I would follow the map but would end at an outside door exit or another wall of merchandise. It would help to have an overview of store. read more

Food OK and cheap. But this is primarily a furniture and home goods store. If you find a product you like and can carry it ; fine. If not shop elsewhere as customer service is horrible. Store personnel of no help. Phone, forget it, on hold for an hour to speak to supervisor. No resolution. read more

Confession ... this was my first trip to an IKEA - ever, I know it's crazy! I knew IKEA was big but I had no idea how enormous it truly is and being my first trip I was also unaware of the stores setup. IKEA is literally one huge confusing maze with "shortcuts" ... that I'm pretty sure aren't shortcuts at all. We spent over an hour trying to navigate our way through this place ... Not only was we unable to find the two areas we were hoping to but we couldn't find a sales associate to help us. On our journey in the maze I did stumble across a few items that to me was good deals BUT I found even more that I was shocked at how high the price was. I did enjoy looking at the set-ups they had on display, the furniture is all very unique. Overall if you have a solid background with the Boy Scout and you've completed some type of navigational survival courses you might fair better then we did. Luckily we finally managed to find an exit and not only left empty handed but kind of disappointed that we was unable to look at anything we had hoped to. I think I will just stick to online ordering when I want something from IKEA. read more

Worst delivery company in the world!!! IKEA contract this out and accepts zero responsibility - Poor poor poor customer service. Lie lies and more lies. read more

Duplicate Review: Where do I start. I FINALLY decided to try the IKEA in Memphis I figured it should be ok because the one in Atlanta was pleasant enough. First I decided to order online a click and collect got there order wasn't ready and I stayed as long as I could and had to leave so I was forced to come back the next day. The lady who helped me was sweet and kind so the extra star is for her. Anyway I returned the next day. First stop ladies room it was dirty so it was a no go literally. I shopped around a bit the employees were afraid to make eye contact I guess to keep from smiling at you or speaking. Then we get hungry I heard the restaurant had good food and they sent me a coupon so I will try it. The servers did not speak to us at all we had to just start talking to them. I heard them speak to the people behind us thou....anyway got through the line and noticed our plates had very small portions compared to others with the same thing wonder why? They didn't know we had a coupon yet. Anyway the straw that broke the camel's back was the older gentleman walked around the entire restaurant twice asking people was everything ok and never even looked our way. The floors and tables near the entrance had drink and paper all over them I have pictures. Honestly I am ashamed now to say we have a IKEA here it looks and feels nothing like the others. read more

This IKEA Memphis just opened and it's sad that things are already Broken. The yogurt machine NEVER WORKS!! Same cause I'm from LA and we go to IKEA to shop and on the way out we want Yogurt! Fix the machine and keep it that way. It's a Big Deal guys. read more

Not too bad. Still has the newness. Not as busy as Atlanta. Love the decor. Great place to shop when raining.

wasnt much of a happy Customer on this day ( Why is it built like this at the ck out's ?? ( you have to unloaded your own bag ? ( what... the cashier Doesnt do much any more ? & you cant see the prices if your unloading your bag, plus I was buying a fluffy towel ( the price said $6.99 on the floor , it rang up as 15.00 ( no thanks ) Good thing i Cought that ( Cashier sure wasnt gonna say anything ) What!!!! is there No such thing as a Bag any more for all of your SMALL Gadgets ?? . ( than they want you to purchase one ?? ( NOOOO ) shouldnt have tooo ( come on ) we are buying from you ) we shouldnt have to buy a bag ( just to throw it out when we get home ) we should get some type of a Bag ( & not to be forced to by one ) I just feel its very confusing as your shopping ( pencils , dont write ) dont get much help on the floor ( you sure see alot of Employees walking bye ( no help) ( its really to Bad , ( if you have a Holiday plate Buffet ( than cater to Both ( American & Swedish ) you will get more Happy Customers i feel out of it ( Take a SURVEY .. see for yourself (see what your Customers say ;o) ( I understand its a Swedish Co ( Your in United States Now ) ( help out your customers that are paying you ... :O/ Thankyou read more

IKEA itself is nice, the staff is helpful... but the customers ruined it. There is a place to drop off your children, use it if you are not going to parent. Children should not be jumping off the display furniture running like it's a playground and getting in the way of shoppers while the parents are nowhere in sight. Watch your kids! read more

Nice night out with my husband - meal was great for a great price. Enjoyed looking around. Staff was plentiful but the reason for 4 stars out of 5 - in 3 hours there only one person spoke to us and asked if we needed help- and that was as we were leaving. Was also concerned that as you walked through there was not clear direction on how to short cut or even get out of the building in case of emergency. read more

I have loved IKEA until my last visit/experience there in early March 2018. IKEA has the WORST customer service. I drove to Memphis and bought two pieces of furniture totaling $781 and decided to have them deliver to my place in Arkansas. The delivery time was a bit long (3-4 weeks) and in that time I decided it would be better to buy something in Arkansas and have it delivered immediately. The first time I called customer service, I waited on hold for over an hour before someone picked up the phone. I told them I wanted to cancel my order and they said they could not do it over the phone and their policy required steps to be taken by email (which I completed) and the order could not be canceled until it was on the delivery truck. I followed those steps and waited for Ikea to contact me. I have now talked to them 4-5 times, every time waiting near or over an hour, to be told my money should be refunded immediately. It has not, it has been over 2 months, and they continue to lie. IKEA should learn from Amazon's customer service. Don't buy from IKEA. They still have not refunded my money. I will never shop with them again. Deserves 0 stars. read more

Worst customer service and shipping experience that I have ever had. I ordered a shipment at the end of November, scheduled for delivery on the 20th of December. We were told the shipping company would contact us to confirm the delivery date. They contacted us 24 hrs before they were scheduled to deliver via text message, told us we had to be present for a 4 hour time frame, and said we had to call to reschedule. The time frame did not work for our schedule, so we called multiple times with no one answering and each time leaving a voicemail. We finally called IKEA directly, waiting for almost an hour, and was told we had to give more than 24 hrs to reschedule a delivery. After explaining we were only given 24 hr notice, they finally said ok that they would have it rescheduled and the shipping company would call us this time. Again they did not call, and again we had a conflict. We cancelled our plans to make it work. When the shippers arrived, they brought in the packages they said were ours, but a couple of items were missing. I insisted that they go back to the truck and look for a missing shelf. They came back with it. I realized another item was missing, and asked that they go back to the truck to look. They would not & said you have 19 packages here and we were only supposed to deliver 17. They said to take it up with IKEA if an item was missing. They drivers were pulling out, and i realized that 3 of the items were not supposed to be ours. We stopped them, gave them back the 3 items, which meant they only delivered 16 packages instead of 17. They went back into the truck and found the 17th item that I had asked for earlier. We also realized that one of the two dresser boxes was the wrong box. The shippers said we would have to take this up with ikea. We called Ikea that day, was told they would fed ex ship it to us on January 3rd and we would not have to be present for the delivery (over 2 weeks later). January 3rd passed, and no shipment, so my husband called their customer service, and after being on hold almost another hour, was told they were not going to fedex it & that it would be delivered on January 20th (almost 2 months after my initial order). I called back that night, on hold again for almost an hour, and was told they would rush ship it via fed ex & they rep apologized for the inconvenience. She said I would get a confirmation email in 24-48 hrs. 72 hours passed, and no email, so AGAIN i called IKEA customer service, on hold another hour. I was told this time they can not ship a package this size via FedEx and truck delivery is our only option and we have to be present. I asked that they refund my money and shipping cost instead. The agreed but said i would still have to be present for the 4 hr time frame for the shippers to pick it up. I asked to speak to her manager. After waiting on hold over an hour to speak to a manager, the original customer service rep said the manager is still not available but that they would make an exception and ship the packages back via fedex. I asked, "so you can't ship me the correct package via fedex, but you can ship it back?" and she said yes. It makes absolutely no sense. I am supposed to get an email in another 3-5 days with the shipping labels but I have no confidence in them at this point. I could have driven to the nearest IKEA and back (over 3 hours away) in the time i have spent dealing with correcting their mistake. I am astounded with how bad their shipping process is when so many other large companies have it down so well. I have always been a big IKEA fan, but I dont think I can step into one of their stores after this. read more